Customer Service Desktop Support

Cristian Carias

**** * *" Pl Apt *****--***-**** I E-Mail: **********@*******.***

Objective

My goal is to obtain employment where I can foster my skills in customer service. I strive to perform tasks the right way, the first time. I work excellent with others and consider myself a great team player. My performance is efficient and I prefer to work at a fast pace. With these attributes I believe I can be an essential addition to your staff. Experience

Round Table Pizza - Richland, WA

Driver

7 /10/23 - Current

• Customer Service

• Bussing

• Cashier

Batteries & Bulbs - Kennewick, WA

Customer Service

2/11/2019 - 03/05/2020

• Phone Repair

• Cashier

• Organize and dispatch technicians to customer sites

• Battery & Key fob installations

Devfuzion - Kennewick, WA

Dispatch/Customer Service Rep

6/1/2015 - 1/5/2019

• Receive first of contact (FPC) support/maintenance calls and e-mail

• Create trouble ticket

• Organize and dispatch technician 10 customer sites

• Follow tickets through resolution

• Maintain accuracy of customer database

• Desktop Support

Education

Walla Walla High School

Walla Walla Community College

Skills

• Critical thinking, problem solving and decision-making 2009-2013

2013-2014

• Experience working with a diverse staff, including upper-management

• Skilled at managing projects and work orders quickly, while maintaining a positive attitude in a high stress environment

• Proficient with Windows and Mac operating systems, Word, Excel, Power Point, etc.

Contact this candidate