Human Resources Talent Acquisition

Seasoned Executive Human Resources Leader with a proven track record of handling crisis and conflict in a variety of political, government and business challenges. Experience with multi sites with different cultural, diversity, government and legal backgrounds. Strengths have been developed in Cost Reduction, Innovative Organizational Development, Talent Acquisition and Management, Leadership Development Programs along with a solid cultural diversity background.

• Conflict & Crisis Management Business Advisor Humanizing Workplace• Strategic & Innovative Talent Management• Government Affairs • Multi-Culture Oversight • Capacity Building • Culture & Environment Development • Executive Development Program • Benefits & Risk Management • Employee Engagement • Diversity Management • Organizational Development • Manpower Forecasting & Planning • Union Environment • Coaching, Mentoring & Leadership • Mergers & Acquisitions

MAIDA OCASIO DIAZ

CONFIDENTIAL EXECUTIVE RESUME

HUMAN RESOURCES EXECUTIVE

Plan, direct and provide professional consulting services for a wide variety of businesses, mostly for small and medium sized enterprises. Manage the permits process for the legal operation of these entities.

Colectivo Icaro (La Factoria, Licorera Miramar, La Alcapurria Quema, Pollos Sharneco, Publica, Pal Pita, Jungle Bird y Miramar Services – Manage all Human Resources áreas, supports team members and leadership regarding company policies, practices and procedures aligned with making Colectivo Icaro a great place to work. This includes employee relations, trainings, career path, benefits management, and performance management. Responsible for policies and employee handbooks, managing HR Data and reporting.

Isla Frio Refrigeration- Manage all HR areas of the company once a week.

Aromas Cafe - Manage and oversee the daily operations of a local cafe shop located in the tourist area of Old San Juan. Manage government compliance and business plan to attract new customers while offering a wide range of drinks, Puerto Rican crafts and memorabilia.

Human Resources - Create, implement and enforce human resources policies and procedures in many clients that have engaged in outsourcing services. Manage recruitment, training and development and labor relations. Provide legal consultation in various employment settings and situations.

Enterprise Survival - Provided consulting services focused in establishing processes that ensured the survival of many small businesses. This includes processing SBA Loan Applications and other federal grants. Several private clients such as Medical Offices, Retail Companies, Private Education Institutions,

PROFESSIONAL EXPERIENCE

(Orange Business Services is the business services arm of Orange, S.A., a global integrator of communications solutions for multinational corporations. It offers integrated communications solutions and services to global enterprises in cloud computing, unified communications and collaboration which manage and integrate the complexity of international communications. Headquarters are in France with presence in over 220 countries. Orange Business Services is the consolidation of France Telecom, Equant and Wando.)

Planned, directed, and managed the Latin America Human Resources operations with approximately 850 employees located in Costa Rica, Nicaragua, Honduras, Dominican Republic, Cuba, Venezuela, Colombia, Surname, Paraguay, Brazil, Chile, Argentina and Puerto Rico. Direct reports included four (4) Human Resources Manager (Argentina & Chile, Colombia, Brazil and Mexico) one (1) Human Resources Specialist (Costa Rica) and one (1) Human Resources Assistant (Mexico)

•Directed all of the people functions in accordance with the policies and practices, laws,, regulations and administrative rulings of governmental organizations.

•Designed and implemented the organizational development of all countries considering demographics, culture, government policies, laws and rulings and environment.

•Directed the talent acquisition, driving a high-performance culture, compensation/benefits, regional payroll, employee relations, talent management, succession planning, communications, as well as overseeing all regulations pertaining to Human Resources.

•Employee best-practices and benefit offerings that lead to an engaged workforce, attracting and retaining the best in the industry.

•Established and promoted working environments that enabled people to share their thoughts, ideas and solutions fostering collaborative work and holding people accountable.

•Participated as Member of the Board of all the legal entities of Central America and the Caribbean in order to oversee the compliance practices of Finance and other departments.

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HEAD OF HUMAN RESOURCES FOR LATIN AMERICA

HUMAN RESOURCES SHARED SERVICES - Appointed and challenged to lead the integration of the human resources functions and create the Shared Services for the Latin America operations.

TELEWORKING PROGRAM - Researched, analyzed, designed and established the Teleworking Program which significantly reduced operational costs and created a new working culture within the organization. Established policies, procedures, guidelines and best practices to transition employees to the new culture.

MERGER & ACQUISITIONS - Successfully led the merger and acquisition process for three (3) mergers and joint ventures throughout lifespan with Orange / Equant. Recognized for managing conflict and transitioning culture in less than the projected time frame. Harmonized all the employe benefits programs (post-merger) for Mexico, Central America and Caribbean Region within a three (3) month period.

INTEGRATION & REDUNDANCY PLAN - Received outstanding award for successful implementation and execution of integration and redundancy plan within the LAM Region. The plan included the evaluation and analysis of non-value added, redeployment, synergies and termination activities for more than 350 employees.

RECRUITMENT COST REDUCTION STRATEGY - Led the initiative of partnering with universities and technical institutions in the region while establishing the LAM Customer Call Center. This reduced recruitment cost up to 75% and accelerated the time to fill the vacancies. Model was replicated in other countries. Also, reduce Real Estate Cost by implementing teleworking in all the Region of Latin America. Savings of first year was $6million of dollars.

FORTUNE 100 BEST COMPANIES - Established ground-breaking human resources methods to accomplish the “Fortune 100 Best Companies to Work For” recognition awarded by Great lace to Work Institute. Established work opportunities for students with disabilities providing them with a learning and growing environment to further advance their careers. Three years in a round achieve the Best Place to Work in the Telecommunication Industry at Brazi.l

THINK TANK TEAMS - Developed and implemented a team composed of different professionals from diverse career disciplines to brainstorm ideas that would increase revenues and improve operational margins.

COACHING & MENTORING - Consistently held weekly and one-one-one coaching meetings to establish goals and objectives promoting employee involvement and active participation. Successfully kept Employee Satisfaction Levels at 95%.

-Minimized turnover and increased employee morale by implementing various human resources best practices. Established key performance indicators within supervisors and managers during their first year of being recruited. Successfully kept turnover rate below 3%.

PROFESSIONAL EXPERIENCE

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(Equant was a leader in the integrated communications industry. Was acquired by Orange S.A. in 2003.

HEAD OF HUMAN RESOURCES FOR CENTRAL AMERICA & THE CARIBBEAN

Planned, directed and managed the Central America & Caribbean operations with approximately 190 employees located in Honduras, Nicaragua, Belize, San Salvador, Aruba, Trinidad & Tobago, Guadalupe, Martinique, Barbados, Bahamas, Jamaica, Dominican Republic and Puerto Rico. Supervised three (3) direct reports. Managed the startup operations in 1999 as Human Resources Manager.

•Served as Business Advisor to the Operations and Marketing Divisions in all human resources issues and local labor laws within the region of Mexico, Central America and the Caribbean.

•Planned and oversaw the recruitment of exempt and non-exempt for all assigned positions in the region.

•Developed the Compensation and Benefits Programs including medical insurance, performance bonuses, salary adjustments, salary surveys, tuition reimbursement, and other perks to include wellness benefits. Administered the Pension Plan (401k).

•Administered the People Soft System for the assigned region. Updated of the system, training, cleaning of data, etc.

•Collaborated with various government officials in order to comply with local laws and regulations. Closely worked with French, Holland, British and US Governments.

•Project of white 2K was a complete success in all the Region.

PROFESSIONAL EXPERIENCE

Coordinated the human resources functions for the start-up operations of a chemical manufacturing plant.

•Developed the Job Task Analysis and the creation of the Job Descriptions and eventual compliance with ADA.

•Implemented the Employee Relations and Communications Program.

•Developed the quarterly company newsletter (Gente IPR) in coordination with the Human Resources Director.

•Administered the human resources services budget and the Key Performance Indicators of the section.

•Conducted and complied with the ADA regulations and local/federal laws.

•Oversaw and monitored the employee benefits and wellness programs to include cafeteria, wellness, and other common areas of service. Design the Employee Relation and Wellness Program for the beginning to the final implementation.

•Managed all site community relations (donations) and Government Affairs events with the Plant Director (PRMA, MDA, Scholarships and other events.

INDUSTRY BEST PRACTICES - Researched, analyzed, benchmarked and created the Employee Relations & Wellness Program for the start-up operations of the organization. Identified opportunities to integrate and create a Community Awareness and Involvement Program. Program was recognized amongst the industry as ground-breaking and innovative.

JOINT VENTURE ACQUISITION - Managed the acquisition of Global One in Central America and directed the integration plan. Managed the joint venture of Equant \ SITA, while converting a non-profit operation into a for-profit organization.

-Key player in the coordination of the company merger between three (3) legal entities. Participated in all stages, due diligence, analysis and implementation of changes and redundancy plans.

-Designed, implemented and developed the transition, integration and co-sourcing for the region.

-Execute all the plan from beginning to the end in the Merges process to integrate all the companies in one package of benefits and align payroll expectancies.

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EDUCATIONAL EXPERIENCE

Phoenix University Guaynabo, Puerto Rico

MASTER OF BUSINESS ADMINISTRATION IN HUMAN RESOURCES MANAGEMENT

CAREER TRACK RECORD

IPR PHARMACEUTICALS Guayama, PR

(An AstraZeneca Company, a worldwide pharmaceutical company focusing in Cardiovascular and Metabolic Disease, Oncology and Respiratory, Inflammation and Autoimmunity)

HUMAN RESOURCES COORDINATOR

1992 - 1998

Interamerican University San Juan, Puerto Rico

BACHELOR OF BUSINESS ADMINISTRATION DEGREE IN MANAGEMENT

Interamerican University Law School San Juan, Puerto Rico

CERTIFIED AS MEDIATOR OF CONFLICT (Provided by the Supreme Court of Puerto Rico)

Advanced School of Personnel Administration

CERTIFIED HUMAN RESOURCES ADMINISTRATOR

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