Customer Service Sales Agent
Resume:
Stevondra Jackson
Customer service representative
Auburndale, FL
******************@***********.***
To utilize my professional and life skills to secure a career with advancement opportunities that will allow me to gain more knowledge and perfect my existing skills. Ability Summary
Highly effective customer service agent with extensive experience in sales: organized, efficient and detail-oriented. Effective both as a team member and independently. Excellent interpersonal and communication skills. Works excellent with kids.
Authorized to work in the US for any employer
Work Experience
Sanitation Worker
Publix - Lakeland, FL
May 2022 to August 2023
To effectively clean meat off of the racks using cleaning chemicals. Warehouse Worker
Amazon Air Gateway - Lakeland, FL
April 2021 to December 2021
To operate different equipment to have them placed in the uld for flights. To make sure labels was correct and ready for shipment.
Customer Service Representative
United HealthCare Services, Inc - Lakeland, FL
September 2020 to June 2021
Outbound campaign where we welcome members to their plan and sales when it is AEP. Fraud Analyst
GC Services - Lakeland, FL
February 2019 to April 2021
To investigate and report my findings to Verizon to also notate in detail what I discover. Health Care Specialist
Cigna( Wipro) - Tampa, FL
October 2018 to January 2019
I specialize in helping members get health coverage. I take payment for their monthly premium. I keep them informed about the latest information and resources regarding our current plans.. Customer Service Representative
Sykes Enterprises, Incorporated - Lakeland, FL
March 2018 to August 2018
To provide customer service to the customer that call in about there bill. To assure that they are getting the best service possible. It is also my job to up sell them on products of att. Assistant Teacher
Jumpstart Childcare - Portsmouth, VA
July 2016 to June 2017
Help assist the lead teachers with the kids. Keeping the classrooms and bathrooms clean at all times.. Making sure before we leave that the center is clean. Driver
AMCS Flowers - Portsmouth, VA
January 2016 to August 2016
Deliver flowers and products to businesses
Assist owner in assembling floral arrangements
Stocker/Management
Dollar General - Portsmouth, VA
November 2015 to August 2016
Account for inventory during deliveries/stock accordingly Assist customers in locating items
Operate cash register
Void transactions for return items
Lifting 50lbs or more depending on the job
Bagger
NOB Commissary - Norfolk, VA
June 2008 to March 2015
Assisted cashiers with bagging the customers' groceries Provided excellent customer service by assisting shoppers with their groceries Accounted for and stocked inventory.
Education
GED in GED
Nansemond River High School - Suffolk, VA
September 2006 to June 2011
Skills
• Microsoft Office (3 years)
• MS OFFICE (3 years)
• Problem Solving (2 years)
• Call Center (3 years)
• Customer Service (4 years)
• Customer Care (4 years)
• CSR
• Customer Support (4 years)
• Computer Skills (3 years)
• Childcare (3 years)
• English (10+ years)
• Outbound Sales
• Upselling (2 years)
• Moving
• Manufacturing (2 years)
• Typing (4 years)
• Assembly
Certifications and Licenses
2-40 health insurance license
August 2018 to August 2020
Certified to sales healthcare plans...
Driver's License
November 2022 to November 2031
Additional Information
AREAS OF EXPERTISE •Problem Solving / Decision Making •Supply Management •Maintain Confidentiality •Processes and Procedures •Microsoft Office Specialist/ Basic Computer Skills
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