Customer Service Executive Assistant
Resume:
P
Kimberly
Pittman
********@*******.***
St. Petersburg, FL
SUMMARY
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS
Highly Motivated
Office Applications
Problem-Solving Skills
Leadership
Client Relations
Detail Oriented
Client-driven
Home Mortgage Trained
Fact Checking Experience
High Level Communication
Government Loan Trained
Ability to Multitask
EXPERIENCE
Customer Service Agent I
Tampa, FL
Alpine Access Inc/ Sep 2021 to Mar 2022
Tracked orders from placement to delivery using internal systems. Assist callers with coverage related questions; accurately interpret policy provisions for group and individual business
Conduct appropriate research and follow-up for prompt resolution of disputed claims. Executive Assistant
Atlanta, GA
On Point Dance Factory/ Mar 2013 to Sep 2021
Arranged Domestic travel itineraries with last minute changes Scheduled candidates' interviews
HR onboarding and recruiting.
Student Finance Planner
Tampa, FL
Everest University Online/ Oct 2011 to Mar 2013
Receive inbound calls to assist potential students about their financial aid options Collecting, completing and inputting numerous government documents for submission to the Department of Education for financial aid Adheres to the appropriate federal and state guideline regarding collection of monetary payment to ensure compliance.
Mortgage Loan Processor/Mortgage Closer
Tampa, FL
JP Morgan Chase Bank/ Nov 2003 to Jun 2008
Processed loan documents and ensured compliance with federal regulations. Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application. Submitted completed loan packages to underwriting department for approval or denial decisions.
Reviewed HUD-1 settlement statements prior to closings. Mortgage Registration Clerk
Rochester, NY
JP Morgan Chase Bank/ Apr 2001 to Sep 2003
Reviewed loan applications to ensure accuracy and completeness of information. Maintained up-to-date records of all loan transactions in database systems. Adhered to bank policies and procedures when processing mortgage loans. EDUCATION AND TRAINING
High School Diploma
Pittsford Sutherland High School Jun 1992
Pittsford, NY
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