Project Management Manager

DIVYATEJ KAKI

Email : ***********@*****.***

Mobile : +1-945-***-**** Location : Atlanta, Georgia(Open for Relocation)

Visa:H1B

LinkedIn : https://www.linkedin.com/in/divya-tej-6ba906a8

PROJECT MANAGEMENT BUSINESS OPERATIONS BUSINESS STRATEGY RISK ANALYST

EXECUTIVE SUMMARY

Highly accomplished Project Management professional with over 9 years of successful experience. Experienced Project Manager with a track record of success in driving mission-critical programs and operational excellence. Skilled in strategic leadership, stakeholder management, and implementing new service functions aligned with organizational goals. Proficient in project lifecycle management, utilizing advanced tools and ensuring adherence to quality systems for timely project delivery.

AREAS OF EXPERTISE

Project Management Business Intelligence PMO Agile Methodologies Business Analysis MIS Reporting Manual Testing Business Operations Business Strategy Stakeholder Management Process Improvement

TECHNICAL SKILLS

Atlassian Jira

MS SQL

MS Project

Atlassian Confluence

MS Visio

Share point

Balsamic 2.0

Kanban

MS Office

Advanced Excel

Power BI

Google Sheets

Scrum

WORK EXPERIENCE

Role: Technical Project Manager/Scrum Master

Location: USA/INDIA

Duration: Apr 2021 – Apr 2024

Client: Verizon

Project Description:

The B360 project, in collaboration with Verizon, focuses on optimizing telecom services for B2B users. It aims to enhance various B2B channels—retail, customer care, indirect, and telesales—through web application refinements. Built on microservices, these applications use Angular and React for frontend development. Improvements span landing pages, account inquiries, bundles, and 5G services, catering to evolving business needs.

Roles and Responsibilities:

●Designed and executed project strategy and roadmap, overseeing Release Management, Change Management, and Capacity Planning for 12 Enterprise releases and 50 Emergency change controls.

●Conducted Defect Triaging and spearheaded efforts resulting in a reduction of average defects per Enterprise release from ~375 to ~200 within 4 months using Power BI analytics.

●Led project scoping and objective-setting processes, engaging stakeholders and ensuring technical feasibility, while managing scope and timeline for over 200 developers.

●Provided guidance, motivation, and dispute resolution for project/operational/delivery matters, ensuring alignment with organizational strategy, policies, and government standards.

●Prepared and presented reports and budget outlines to Executives, enhancing transparency and accountability in project management practices.

●Expanded team size from 15 to 100 within 6 months, demonstrating effective resource management and recruitment strategies.

●Facilitated regular meetings with clients to gather resource requirements, ensuring alignment with project objectives.

●Successfully prepared and submitted SOW (Statement of Work) reports for client approval on projects exceeding ~$7M budget, showcasing proficiency in project documentation and client communication.

●Achieved consistent delivery of ~400 story points per Release, reflecting efficiency in Agile project management practices.

●Acted as a change agent and key member of the team of Agile Coaches, leading and supporting teams and individuals in their Agile journey.

●Made decisions and independently drove Agile rollout at team and management levels, ensuring effective implementation and sustainability.

●Provided high-touch guidance, support, and coaching to Agile teams, fostering increasing maturity at a sustainable pace.

●Developed training materials and delivered training sessions throughout the organization, supporting Agile teams in playbook creation and best practice establishment.

●Collaborated with DevOps team to address environment issues, contributing to streamlined operations and improved delivery efficiency.

●supervised end-to-end project phases to improve project turnaround by 50%

●Facilitated meetings, demo sessions, and coordination among QA, developers, and Business Analysts to ensure clear understanding of requirements and timely delivery of user stories, while continuously evaluating project performance against company standards, budgets, and deadlines.

Role: Project Management Officer/Scrum Master

Location: INDIA

Duration: Feb 2019 – Apr 2021

Company: Amazon

Project 1 Description:

Buyer Risk Prevention (BRP) team at Amazon, the mission is clear: to establish Amazon.com as the safest haven for online transactions. BRP meticulously oversees every financial interaction on all Amazon platforms, striving to maintain transparency for our legitimate customers. The teams design and implement sophisticated software systems, risk models, and operational processes to mitigate risk and foster trust across Amazon.com.

Project 2 Description:

Marketplace Brand Protection: The project is dedicated to supporting brands in safeguarding their intellectual property on Amazon, thereby ensuring the delivery of accurate and reliable experiences to customers. Through Worldwide Brand Protection programs, the team focuses on establishing trust with brands by effectively representing and safeguarding their brand identity. The ultimate goal is to become the foremost trusted authority in this domain, ensuring that public perception aligns with the trustworthy experience Amazon provides. Amazon collaborates closely with brands to offer education, support, and data sharing while gaining insights into their unique challenges.

Roles and Responsibilities:

●Evaluate all company operations to ensure they were compliant with the industry's safety standards and other rules and regulations

●Analyze how information is recorded and how the process can be improved.

●Assist in planning and designing business processes; assists in formulating recommendations to improve and support business activities including solution designing for new projects

●Coach team members in Agile frameworks and facilitate internal communication and effective collaboration

●Work with product owners to handle backlogs and new requests

●Write business requirement documents, mapping documents and functional specifications in the form of user stories/ Features, maintain, review and update the business standards documentation

●Concerned in handling various project management activities like project scoping, planning, estimating, scheduling, organizing, and controlling.

●Actively participate in all the scrum activities – sprint planning, daily stand-up, sprint demo, and retrospective.

●Scrutinize customer needs and determined how operations can be altered to improve customer service and meet their needs.

●Advised on dependency management techniques between internal teams and third parties, release managers, and Agile teams, mitigating risks and ensuring seamless collaboration.

●Established collaborative partnerships with key stakeholders, gaining leadership buy-in across both Business and IT divisions.

●Actively handle escalations and team SLA adherence, solved complex problems relating to the operation of the business and recommended process improvements for standard operating procedures

●Acted closely with the key stakeholders and participated in requirements workshops to understand the requirements and managed IT infrastructure and storage

●Determined SOPs, process controls, recommended revisions and ensured alignment with business goals.

Role: Project Management Officer/Scrum Master

Location: INDIA

Duration: Nov 2015 – Aug 2018

Company: HDFC Bank

•Setting project goals and coming up with plans to meet those goals

•Maintaining project timeframes, budgeting estimates and status reports

•Managing resources for projects, such as computer equipment and employees

•Coordinating project team members and developing schedules and individual responsibilities

•Implementing IT strategies that deliver projects on schedule and within budget

•Using project management tools to track project performance and schedule adherence

•Conducting risk assessments for projects

•Organizing meetings to discuss project goals and progress

CERTIFICATIONS

PMP(Credential ID: 3712593) CSM (Credential ID: 001262572) PRINCE 2 Business analyst certification

EDUCATION

2023 Masters in Business Administration (MBA) in Operations Management from NMIMS(Executive MBA online)

2015 Bachelor of Engineering (BE) in Electronics and communication from Jawaharlal Technological University, Kakinada

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