Clinical Services Performance Improvement
Resume:
DEBORAH L. WELLS, RN
**** ********** ***** ******, ** 77396 **********@*****.*** C 832-***-****
SUMMARY OF SKILLS AND QUALIFICATIONS
●Development and execution of Person-Centered Plans of Care
●Strong assessment skills, both comprehensive and focused
●Proven Ability to effectively communicate with clients from an array of different educational, socio-economic and cultural backgrounds
●Superior teambuilding, training, coaching and motivational skills
●Effective Relationship Development, both with internal and external clients
●Dynamic presentation development and execution Skills
●Highly developed critical thinking skills
●Budgeting and P & L accountability (20 years)
●Multi-Unit Management
●Efficiently managing shifting priorities and critical situations in a fast-paced environment
●Clear and concise verbal/written skills
●Compliance, Documentation
PROFESSIONAL EXPERIENCE
TRINITY HOSPICE (ADMINISTRATOR, DIRECTOR OF CLINICAL SERVICES) Mar 2022-May 2024
●Promotes a positive and collaborative culture.
● Leadership, development, and management of the organization to meet the goals and objectives agreed to with Senior Leadership according to applicable laws and regulations
●Ensure overall compliance with local, state, and federal laws, Medicare regulations, and hospice policies and procedures
●Communicate effectively with patients and families to increase satisfaction with services
●Ensure that the documentation of all hospice interdisciplinary team services provided is accurate and timely, including monitoring effective bi-weekly IDG meetings
●Employ qualified personnel and contract with Medical Directors to ensure adequate staff education and evaluation, including orientation, in-service, continuing education, competency testing and performance improvement
●Maintain full responsibility of the overall functions of the financial and billing areas, adhere to financial and accounting policies and procedures, and manage expenditures in a fiscally responsible manner
GOOD SHEPHERD HOSPICE (EXECUTIVE DIRECTOR) May 2021-Feb 2022
●Promotes a positive and collaborative culture.
● Leadership, development, and management of the organization to meet the goals and objectives agreed to with Senior Leadership according to applicable laws and regulations
●Ensure overall compliance with local, state, and federal laws, Medicare regulations, and hospice policies and procedures
●Ensure that the documentation of all hospice interdisciplinary team services provided is accurate and timely, including monitoring effective bi-weekly IDG meetings
●Communicate effectively with patients and families to increase satisfaction with services
●Identify and develop ongoing relationships with referral sources and external customers for the promotion and growth
●Employ qualified personnel and contract with Medical Directors to ensure adequate staff education and evaluation, including orientation, in-service, continuing education, competency testing and performance improvement
●Ensure maintenance of personnel records, and adequate support services are available to staff
●Oversee personnel management functions including staffing, performance reviews and disciplinary actions, establishing clear and appropriate expectations, feedback, and development
●Maintain full responsibility of the overall functions of the financial and billing areas, adhere to financial and accounting policies and procedures, and manage expenditures in a fiscally responsible manner
COMPASSUS HOSPICE (DIRECTOR OF CLINICAL SERVICES) June 2019-May 2021
●Directly supervise all clinical colleagues. Responsibilities include interviewing, hiring, training and
terminating (with administrative approval) all interdisciplinary staff; planning, assigning, and
directing work; appraising performance; rewarding and disciplining colleagues; addressing
complaints and resolving problems.
●Reads and incorporates into practice the requirements of the Hospice Conditions of Participation
for Medicare, applicable accreditation standards, and state or other rules and regulations as
applicable to the program.
●Oversees the consultative process between the Medical Director and the members of the
Interdisciplinary Team (IDT), assists in requesting appropriate care orders and attendance to
identified patient needs if patient’s attending physician is not available.
●Attends/Leads Interdisciplinary Team (IDT) meetings, ensuring:
Patient care needs are identified and discussed with the full complement of the IDT.
All required members of the core team are present and engaged in the IDT meeting.
Required documentation is completed during and at the conclusion of the IDT meeting
to capture the discussion and outcomes of the meeting.
Patient re-certifications are discussed and completed in a timely manner.
Documentation of the patient-centered plan of care and the implementation of
interventions for patient care including changes in level of care, medication changes,
changes to visit frequency, or need for emergency transportation.
●Participates in the development and update of patient care policies and emergency procedures.
●Ensures hospice services are available 24/7.
●Follows state regulatory requirements for supervision of nursing services.
●Manages all members of the IDT including aspects of scheduling, productivity, mentoring, pay
practices, time keeping, performance reviews, and colleague support.
●Models desired behaviors including timeliness, punctuality, attendance, collaboration, open
communication, and equitable treatment.
●Documents in the patient’s clinical record when required; demonstrates proficiency with
documentation requirements.
●Actively collaborates regarding QAPI activities and provides feedback and input into
●Performance Improvement.
●Participates in performance improvement programs.
●Promotes hospice philosophy.
●Upholds a personal philosophy of integrity and commitment; communicates proactively when
schedule changes are needed.
●Analyzes and reports on quality metrics including Hospice Item Set, CAHPS, and symptom
management outcomes.
●Establishes departmental goals consistent with corporate goals and objectives.
●Supervises patient and family care as specified by the plan of care, assessing appropriateness,
continuity, service, and quality of care.
●Models and facilitates communication between colleagues including medical records, business
office, intake, clinical team, and leadership.
●Participates in care delivery for patients as needed including conducting admissions,
recertification visits, routine visits, and discharge visits.
●Serves as the administrator on call when scheduled.
●Make and/or delegate post-admissions calls.
●Directs responsibility for the management of Pharmacy, Medical Supplies, Durable Medical
Equipment, Mileage and Labor for program to meet budget expectations.
●May be designated the administrator or alternate administrator for the licensure of the program
based on state requirements.
●Ensures maximum utilization of resources.
●Promotes a positive and collaborative culture.
COMPASSUS HOSPICE (RN CASE MANAGER) November 2018-June 2019
●Coordinate clinical, psycho-social and spiritual services as indicated by Plan of Care through case management
●Provide physical and emotional intensive care to support the patient and family in periods of crisis
●Collaborate with the Inter-Disciplinary Team to coordinate hospice care for the patient and family to ensure appropriateness, continuity, and quality of care
●Explain hospice services and Medicare benefits to patients and families
●Oversee the care given by Licensed Practical Nurses/Licensed Vocational Nurses and Hospices Aides
COMMUNITY SERVICE ADVANTAGE (PROGRAM NURSE) March 2015-Nov. 2018
CSA is a Medicaid Waiver Service Provider for our Intellectual and Developmentally Disabled.
Responsible for providing nursing care and assisting families and caregivers in healthcare management for Special Needs adults and children, many of whom are also being treated for Mental Health Diagnoses.
●Annual Comprehensive Nursing Assessments
●Development and Implementation of Nursing Plans of Care
●Client Safety
●Regular in-home visits to monitor health, perform ongoing assessments, and ensure success of care plans (Nursing Case Management).
●Guiding families to appropriate outlets to meet specific healthcare needs
●Ongoing teaching re: medications, diagnoses, preventive care, overall health and wellness for clients and caregivers.
●24/7 availability to families for questions and concerns
●Documentation compliance for state and county agencies.
●Training and oversight for unlicensed caregivers.
●Medication Management
THE GUARDIANSHIP GROUP (BEHAVIOR MODIFICATION COACH/CASE MANAGER) Jan 2013-Jan 2015
Provider of private care and guardianship for our elderly. The Guardianship Group acts as an advocate for those that have no support system.
Developed and implemented care plans for increasing the self-care abilities in a stroke survivor with physical and mental deficits. Duties include diet planning, exercise, impulse control, ADL’s, empowerment, and motivation to be more independent. Provided interim casework management as needed for other clients
NATIONAL SALES MANAGER (COMMERCIAL SALES MANAGER) May 2011-Nov 2012
UNIGROUP INC (UNITED MAYFLOWER CONTAINER SERVICES)
Unigroup is a leader in the transportation industry and parent company to Mayflower Transit and United Van Lines. UMCS, a subsidiary of Unigroup Inc., providing local and long-distance moving in more than 50 of the largest markets in the United States. Pilot position created to test viability of product in commercial applications, specifically onsite storage of non-household goods.
GROUP BRANCH/SALES MANAGER June 2006-May 2011
WILLIAMS SCOTSMAN INC
International leasing/sales company specializing in providing portable/modular office and storage. Managed Sales, Operations, OSHA Compliance
NATIONAL DIRECTOR OF SALES March 2005-June 2006
OUTDOOR AMERICA IMAGES, INC Tampa, FL
Largest full-service grand format printing company in the region, servicing the entire US
REGIONAL MANAGER/BRANCH MANAGER/SALES April 1995-Sept 2004
MOBILE MINI, INC Texas/Florida
National, publicly-traded corporation specializing in the manufacturing, sales and leasing of portable storage and office structures. Managed Sales, Operations, OSHA Compliance
EDUCATION AND AWARDS
Keiser University, Sarasota Florida 01/2013-12/2014
ASN, Nursing
Texas A & M University College Station, TX
Chemistry
Full academic scholarship, honors program
University of Houston Houston, TX
General Studies
Mobile Mini-Branch of the Year 1997, 2001, 2002, 2003
Williams Scotsman-Top Sales Revenue. Level 2 Branch 2010
CERTIFICATIONS
BLS
ACLS
PALS
REFERENCES AVAILABLE UPON REQUEST
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