Customer Service Business Development
Resume:
DAVID PETER OOMA ACHOLA.
Business, Marketing and Administration
Professional.
P.O Box 14463, 00100 GPO, Nairobi, Kenya.
Tel: +254********* Email: *****.*******@*****.*** CAREER PROFILE SUMMARY
Result driven and innovative business professional with a successful record of generating revenues coupled up with successfully building healthy business relationships. Keen to detail professional with the ability to handle administration, customer service and front desk operations. My experience and dedication for producing outstanding results has been enhanced by acquiring skills in sales management, team leadership, business development, customer service, problem solving abilities and relationship management. Among the roles that I have been tasked with handling include; developing and monitoring sales plan, strategic planning, project management, enforcing merchandising standards, monitoring the product availability and providing training to new members. In addition, I can bring out the best in teams through managing them effectively. Being highly competitive and financially motivated, my goal is to secure a position in a fast paced environment where I will foster my expertise in business and marketing as I contribute to the profitable growth of the organization. EDUCATION AND PROFESSIONAL BACKGROUND
Master of Commerce, Strathmore University, Nairobi, Kenya- Present.
Postgraduate Diploma in Professional Marketing (Chartered Institute of Marketing), Strathmore University, Nairobi, Kenya- January 2020 - December 2020.
Diploma in Professional Marketing (Chartered Institute of Marketing), Strathmore University, Nairobi, Kenya- August 2018 - December 2019.
Bachelor of Commerce (Marketing), The Catholic University of Eastern Africa, Nairobi, Kenya - January 2014 to November 2017.
Diploma in Business Management, The Catholic University of Eastern Africa, Nairobi, Kenya - January 2013 to December 2013.
KEY SKILLS ACQUIRED.
Administration Skills: Experienced in managing administrative functions for example handling emails and telephone calls, organizing meetings for the boss, ensuring the smooth running of office operations and ensuring administrative requests are handled in a timely manner.
Sales and Marketing Management: Experienced in developing area sales plan, which includes sales goals for the teams, accomplishing set area sales targets, pricing policies, market research, presence strategies, segmentation, distribution management, preparing & executing target annual sales forecasts in line with company growth strategy.
Customer Service: Expert in customer relations having successfully resolved customer complaints by identifying problems and taking appropriate corrective action and demonstrated professional etiquette and manners when interfacing with customers.
Relationship Management: Ability to build and maintain effective customer relationships in order to build strong loyalty by handling and responding to existing products queries from clients quickly, effectively and accurately.
Supervisory/ Leadership skills: A skilled cross-cultural team leader with ability to lead a team and ensure successful delivery of a project ahead of a schedule.
Reporting skills: Excellent at compiling and preparing monthly secondary sales reports and utilizing the information to optimize performance.
Communication and Interpersonal Skills: Ability to communicate by being effective and concise when giving presentations to audiences as well as ensuring all communication is conveyed in accordance with the communication strategy. CORE
COMPETENCIES
Strategic Planning.
Cross-cultural
awareness.
Business Management.
Business Development
support.
Logistics.
Project Management.
Marketing and
Advertising Support.
Excellent Corporate
Communications.
Office Administration.
Report Preparation
and Presentation.
Inventory
Management.
SOFT SKILLS.
Teamwork and
collaboration.
Professionalism.
Continuous
learning.
Adaptability.
Excellent
Communication.
Problem solving.
Ethics and values.
Flexibility.
LANGUAGES.
English
Swahili
TECHNICAL
SKILLS.
Mastery of
Knowledge of
MS suite,
internet and
emails and
suite(Docs,
sheets, slides).
WORKING EXPERIENCE.
254 Entertainment Company, Jan 2018 - August 2018, Activations and Campaigns Supervisor.
Key Achievements.
Developed a strategy bringing alive the spirit of the brand through customer/prospect events, sponsorships, activations and achieving business goals.
Analyzed quality of services delivered in relation to the needs of the location.
Created and maintained office forms and procedures to assist with Administrative tools.
Assisted in preparation of logistics and support plans, timelines and budget requirement.
Leading financial strategy, including (but not restricted to) sponsor partner decision, execution, maximizing sponsorship properties successfully on a budget.
Managed a team of 10, successfully implementing new solutions ahead of time which established a creative and motivated communication team.
Driving word of mouth using experiential ideas and activations, ensuring all activations are delivered through social media and PR increasing time deliveries. Jubilee Insurance Company stationed at Sidian Bank (Rongai), October 2018 – September 2019, Banc Assurance Sales Officer
Key Achievements
Growing already existing accounts and contacting inactive accounts in Bancassurance by phone and email and establishing new tie-ups which resulted to increased sales by 25%. This helped a struggling sales team achieve monthly goals.
Prepared quotations and proposals, negotiating terms and closing sales that brought a 15% client increase as I sourced new income generating approaches.
Explored opportunities to develop new markets/ segments.
Building a good customer base in order to explore opportunities to cross-sell & up-sell.
Preparing relevant periodic production reports
Ensured existing bancassurance clients are offered superior services by collaborating with coworkers to promptly resolve 15+ customer issues every month.
Building long term relationship with the bank staff by ensuring all their queries are addressed promptly and relevant technical guidance is provided.
Knowing all the relevant bank branch managers, relationship managers & employees of such branches on a personal level.
Accept & follow up on request & complaints received from clients and ensuring claim requests are serviced.
C.F.A.O Motors Head Office, December 2022 – June 2023, Marketing Assistant Key Achievements
Creating/ Procurement of marketing materials: Responsible for procuring marketing materials such as flyers, brochures, and advertisements.
Conducting market research: Responsible for conducting market research to help the marketing team better understand their target audience, competition, and industry trends.
Assisting with events: Assist with the planning and execution of events such as product launches, trade shows, and promotional events.
Coordinating with other departments: Working closely with other departments such as sales, product development, and customer service to ensure that marketing efforts are aligned with company goals and objectives.
Tracking marketing metrics: Tracking various marketing metrics such as website traffic, social media engagement, and email open rates. So as to create reports and analyze data to help the marketing team make informed decisions.
Administrative tasks: Responsible for various administrative tasks such as scheduling meetings, managing calendars, and organizing files.
REFEREES
Carol Wamai,
Marketing Manager,
Cfao Motors,
Nairobi, Kenya.
Mobile phone
number:
Email:
******@****.***
Dorothy
Chepchirchir,
Team leader and
Supervisor, Jubilee
Insurance
Company, Nairobi,
Kenya.
Mobile phone
number:
Email:
Dorothy.Chepchirch
**@************.**
m
Beverly
Mwangi, Direct
Supervisor, 254
Entertainment
Company,
Nairobi, Kenya.
Mobile phone
number:
Email:
beverly.mwangi6
@gmail.com
Dr Sarah Kimani,
Senior Lecturer, School
of Business, Catholic
University of Eastern
Africa, Nairobi, Kenya.
Mobile Phone number:
Email:
*******@****.***
Contact this candidate