Customer Service Administrative Assistant

THELMA E. MADDEN

614-***-**** *******@******.***

CAREER PROFILE

Professional, I am highly organized and able to multi-task and work efficiently in a fast pace-time sensitive environment. I am willing to give 110% and become an essential member of any team. Let me add value with my proven track record spanning more than 20+ years, including employer loyalty, achieving productivity, efficiency and accuracy. I have managed 15 employees and two states with a vast amount of experience not limited to AR. I have participated in the implementation of billing, collections and cash application procedures to improve productivity. I have worked directly with the marketing and sales teams initiating communication between internal and external customers. I have supported the shared services integration process by travelling to other business units in the US and Costa Rica learning processes, writing work instructions, and training. My objectives are to utilize my knowledge and successful work experiences to make important contributions to the growth and profitability of an organization.

Strengths include:

Cash applications – Lockbox, Credit Cards and ACH processing

Strong customer service skills

New account set-ups, credit analysis, processing Comdata applications

Collections business to business and reporting

Month end reconciliations

Contract analysis – Billing rating and Tariffs

Decision making and problem solving based on how it affects the end user

AS400, Great Plains, POS, Tire Pro, Oracle and People Soft.

Microsoft Office – Word, Excel, PowerPoint

Training new staff, interviewing skills, new hire paperwork, payroll (timesheets),

PROFESSIONAL EXPERIENCE

2011 - 2020 Bridgestone America Nashville, TN Business Analyst V

2010 WSI Amour Group Baton Rouge, LA Administrative Assistant (FEMA)

2006 - 2009 Acxiom Corporation Nashville, TN Financial Ops Specialist

2001 - 2005 WebMD Business Svc Nashville, TN AR Collections Supervisor

1999 - 2000 Data Marketing Network Nashville, TN Billing\Collections Specialist

1993 - 1998 DAT Services Brentwood, TN Mgr, Customer Financial Svcs

EDUCATION

1981 Kansas City Business College Kansas City, MO

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