Customer Service D C
Resume:
Salina R. Scriber
Hospitality Professional
Stafford, Virginia 22554
***********@*****.***
SKILLS
Training and Development
Sales
Staff Management
Hospitality Service expertise
Event Planning and Coordination
Outstanding communication skills
Policy and procedure adherence
Service-oriented
Problem-solving
Bartending
High quality customer service
Attention to detail
EXPERIENCE
Fiola Mare, Washington, D.C- Service Captain
June 2023- Present
● Consistently provided professional, friendly and engaging service in a fine dining, awards winning establishment.
● Displayed continual enthusiasm and knowledge about the restaurants menu and standards
● Skillfully presented menu items and prompted items on the beverage list and chef’s specials
● Took necessary steps to meet customers needs and effectively resolve food or service issues
● Resolved guests complaints promptly and professionally
● Worked well with teammates and openly invited coaching from the management team
Annabelle, Washington, D.C, - Service Captain/Private Events March 2022 - June 2023
● Provides top level food and beverage service in an upscale environment
● Monitors set up, maintenance and safety of dining areas to ensure optimal guest experience
● Serve as a liaison between guest and chef and staff/guests
● Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
● Trains front of the house staff on step of service and service protocols
● Set up and service for top level private events
● Review BEO’s, floorplan and event checklist
St. James Sports Complex-Vim and Victor, Springfield, Virginia,- F&B and Event Manager
October 2019-April 2020
● Responsible for all aspects of the Food and Beverage operation, maintenance of quality standards, training, and development, and reviews
● Established standards of performance and job description for all food and beverage staff
● Managed the set up and service of all private dining and catered events
● Coordinated all banquet activities to ensure that each course is served in accordance to the banquet timeline
● Ensures that all staff conforms to all local, state, and federal codes and regulations
● Ensures that all staff maintains an appropriate level to match business demands
Voltaggio Brothers Steakhouse- MGM National Harbor, Maryland - Server Captain/Private Dining Assistant
July2018-September 2019
● Provided exceptional anticipatory service.
● Participated in weekly sales meetings.
● Ensured accuracy of steps of service.
● Executed daily menu presentation exemplary service.
● Shared distinguished knowledge of menu items.
● Provided wine presentations and recommendations to clientele.
● Received consistent positive compliments
● Regularly achieved top 5% in sales Bond 45- Italian Steak and Seafood House
● Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
● Set dining tables to prepare for diverse types of events and follow strict service standards
● Shared knowledge of menu items and flavors,enabling customers to make personal decisions based on taste and interest. Bond 45 Steak and Seafood Restaurant- National Harbor, Maryland Captain/Lead Server/Bartender/Corporate Trainer
January 2010- August 2014
● Consistently exceeded sales targets/goals
● Trained new service and bar staff
● Served VIP clientele
● Adapted to customer expectations easily and treated each situation accordingly
● Collaborated with the kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
● Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
● Maintained a clean and organized bar
● Developed and maintained relationships with regular customers, resul;ting in increase in sales from repeat business Bonefish Grill- Fairfax, Virginia
Headwait, Bartender, Server,Trainer
January 2003-July 2005
● Delivered exceptional and friendly service
● Trained new waiters and floor staff on guest service expectations, safety procedures proper food handling, and restaurant protocol
● Monitored the dining room to ensure optimal guest experience
● Managed closing duties including restocking items, checking out servers and balancing the cash drawer
● Managed inventory and helped to reduce waste by 25%
● Maintained a 97% guest satisfaction rating
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