Post Job Free
Sign in

Customer Service Representative

Location:
Helena, MT
Salary:
18.00 per hour.
Posted:
May 28, 2024

Contact this candidate

Resume:

Résumé for Patrick J. McKenna – *******@*****.*** (406) 443 - 7494

Objective

Resume

Experience

**/****-**/ */** – 10/23 ((Temp Job) - Conduent Corporation – Transaction Processer

Health Insurance, Medicare and Medicaid. Third party liability.

10/22-1/23 (Temp Job) - Finstad’s Carpet One Flooring

Greeted new customers in person and on the phone. I identified their needs and preferences, handing them off to the professional staff.

Studied to gain product knowledge.

Retired 12/ 12/15/20-10/22 Hamilton Elks Lodge and Helena Elks Lodge. Tended bar and volunteered with local organizations and my church.

10/156 /1 10/2018 – 12/15/20 The Home Depot 1801 Custer Ave., Helena MT 59602.

Retail sales of electrical and cabinets. Worked at the service desk (Call Center).

Use of cell phone, POS system, laptop, and tablet.

10/15/2015 – 10/15/2018 The Home Depot 725 Telegraph St Washington UT

Greeter/ Customer Service/Special Services Desk/Call Center

Customer Service, custom orders, use of multi-line phones and computers.

Direct sales. Retail sales. Explanation of product benefits. Use of cell phone, tablet.

Served as an information resource for all in-coming calls and customers (Call Center).

7/2011 – 7/2012 MT Dept. of Public Health and Human Services Helena, MT

Accounting Technician

Accounts receivable/accounts payable. General ledger accounting.

Application of Generally Accepted Accounting Practices (GAPP).

Monitored clients’ accounts to ensure they were receiving either child support or state assistance, but not both. Settled customer disputes. Customer Service.

Receipt of funds due to the Department. Scanned records into electronic documents.

10/2008 – 06/2011 Dept. of Veteran’s Affairs Ft. Harrison VA Hospital, MT

Patient Access Specialist – Customer Service – VA Hospital

Provided administrative and technical support to the fiscal division.

Provided customer service through multi-line phone, e-mail, and letters, connecting them with the appropriate party. Medical office procedures. Made appointments.

Rotated as medical receptionist. Input data. Gathered. Patient demographics.

Use of Microsoft Office software – Word, Excel, Outlook, and proprietary software.

Computer programs (medical, demographic, financial, personal). Audited Health insurance bills for proper coding and charges. Data entry for accounts payable accounting. Worked in Mail room. Complied with HIPPA requirements. Scanned, faxed, converted, entered documents.

Maintained confidentiality of patient’s records. Operate cash register.

10/2004 – 9/2008 Montana State Fund Helena, MT

Workers Compensation Insurance Claims Examiner

Graduate of MSF Claims Examiner Training Program.

Investigation and determination of liability; authorization of medical and indemnity benefits. Verification of insurance coverage and benefits. Voc-rehab & disability.

Visit policyholders and claimants. Conduct mediation and settlement conferences. Expert in disability, Medicare (Med Supp, Med Advantage), health, indemnity (wage loss), and life insurance.

Completion of AIC Course One

Provided award-winning customer service. Detailed use of medical terminology.

Multi-tasking with phone calls, face-to-face conversations, and computer use.

3/2003 – 9/2004. Montana Department of Revenue Helena, MT

Hearings Examiner/Administrative Law Judge (State Tax Judge)

Issued rulings on contested case hearings after developing findings of fact and conclusions of law. Advised department leadership of on-going issues.

Conducted mediations leading (usually) to binding settlements. Conducted legal research. Expert Knowledge of audit practices.

10/1998 – 3/2003 Montana Department of Revenue Helena, MT

Tax/Accounting Specialist/Process Analyst General Certified Appraiser #505. Worked with Division Administrators on department policies and procedures. Mentor field staff. Collected, compiled, and analyzed complex data and information; Served as team leader or team member on Department teams (reappraisal, self-reporting, etc.). Prepared presentations and progress reports. Audit various tax types. Advised department leadership on issues.

Draft letters to executive branch, legislators, and external customers. SABHRS experience.

3/1996–9/19 1997- 98 Montana Department of Revenue Missoula, MT Real Estate Appraiser & Tax Specialist

Valuation of residential and commercial properties. Wrote narrative reports on complex commercial properties. Development of income statements (for NOI).

Defended department values before county and state tax appeal boards.

Studied titles, deeds, bills of sale, title insurance, fair housing laws, closing documents, codes, and zoning. Field data collection of property information and statistics.

3 2/1992–2/1996 Montana Department of Revenue Missoula, MT

Property Tax Clerk/Customer Service

Welcome and greet customers. Connect them with the proper staff member

Valuation of personal property including vehicles, machinery, and livestock.

Primary customer service contact. Office management. Knowledge of business & technical vocabulary. Served as an information resource for all in-coming calls, employees and patients while performing various office duties. Front-line customer service for all clients.

12/1990–2/ 1 11991 - 1992 Waddell & Reed Financial Services Missoula, MT

Registered Account Representative -

Direct sales of securities and insurance. Analysis of financial statements & markets.

Worked with professionals (attorneys, insurance agents, etc.) to develop investment strategies.

Held Series 6 and Series 63 licenses, life insurance and health insurance licenses.6/

1976 – 9/1990 US Forest Service Four National Forests

Forestry Technician (Helitack Crewman/Asst. Foreman/Foreman)

Worked with HR Specialist with on-boarding and documentation, progressive discipline.

Hotshot crews on Bitterroot and Helena NFs. Dispatching, flight following, scheduling of fleets.

Federal Level II Law Enforcement Officer. Scheduling and staffing. Worked front Desk/Receptionist

Education

Carroll College Helena, MT

B.A. English Literature, Minor in Spanish Literature

University of Montana Missoula, MT

B.S. Forest Resource Management/Biology, Minor in Statistical Analysis.

National Judicial College/University of Nevada School of Law

Certificate – Administrative law

Courses in customer service, personnel management, resource management, accounting, statistics, and economics. Advanced statistical analysis (coefficient of dispersion, variation, NPV, etc.).

Special Skills

Expert user of Microsoft Office (Word, Excel, Outlook, PowerPoint, Project, Outlook, Access). I read, write, and speak Spanish. City of Hamilton, MT Volunteer Fire Department (ten years). Boy Scout leader, active in my church, Elks Lodge, American Legion, Eagle Scout.



Contact this candidate