Sales Representative Call Center

Nathaniel Hawthrone

Summary

Dedicated, productive, and highly motivated Call-Center / Sales Representative with 9 plus years of experience, strong technical skills and the ability to learn concepts quickly.

An excellent performing individual with the ability to work well under pressure, consistently delivering quick and accurate results.

Committed to addressing concerns with speed and accuracy.

Familiar with products and services sales, office administration, accounting practices.

Education

Webster University

Business Marketing

Peras Cove High School

High School Diploma

Skills

Call Center Representative

Sales

Telecommunications

Sales Operations

Office Administration

Help Desk

Salesforce

Account Management

Cold Calling

Technical Support

Computer Literacy

Database Management

Medical billing

Medical terminology

Microsoft Excel

ICD-10

Customer

Administrative experience

Accounts receivable

Medical office experience

Time management

Conflict management

Problem Solving

Microsoft Office

Microsoft Excel

Management of Records

Auditing

Strong Organizational

Multi-task

Customer Relations

Work Experience

Spherion Staffing Svc Sep 18 - Mar 22

Call Center Representative / Sales Representative

Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals.

Distribute policy proceeds after a claim is submitted and approved.

Recommend risk management strategies that fit clients' personal risk profiles.

Prepare and present detailed reports on the progress of initiatives to management.

Complete administrative tasks including maintaining records and handling policy renewals.

Track insurance claims to ensure client and company satisfaction.

Describe the advantages and disadvantages of different policies to promote the sale of insurance plans.

Create and implement marketing strategies to compete with other individuals or insurance companies.

Respond to clients’ insurance-related questions and issues.

Teleperformance Jul 16 - Aug 18

Humana Customer Service Representative

Professionally handle a high volume of incoming calls.

Thoroughly and efficiently gather customer information, assess and fulfil customer needs and educate customers where applicable regarding products and services listed above.

Prioritize workload to continuously answer incoming calls and maintain established schedules.

Ability to utilize and navigate multiple systems simultaneously.

Provided benefit information in regards to different healthcare plans offered by Humana.

Mentored new hires during nesting period i.e. de-escalated supervisor calls, reviewed medical claims, and resolved medical claim issues by calling provider offices and resubmitting claims due to billing issues.

Records details of inquiries, comments or complaints, transactions or interactions and acts in accordance to it.

Escalates unresolved and pending customer grievances.

Sprint Feb 13 - Jun 16

Call Center Representative / Technical Support

Provided tech support for customers with defective devices.

Assisted with online bill payments and provided resolutions for Network outages in customers area.

Responsible for all customer related inquires, including but not limited to tech support, programming, troubleshooting, and billing.

Provided detailed notes about changes/inquires on customers account.

Provides resolution to customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment.

Delivers an outstanding technical support experience that improves customer loyalty and strengthens the Sprint Brand.

Meets or exceeds key performance objectives that include service and repair metrics, sales and customer satisfaction goals.

Generated and repeating sales by providing product and technical information.

Responsible for aiding all inbound Sprint customers regarding their mobile phone accounts.

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