Team Leader Guest Experience

Name: Maria Sheila E. Almeda

Mailing Address: ***5 Sweetwater Dr, Warner Robins GA 31088

Phone Number (Mobile): 575-***-****

Email Address: ***************@*****.***

EXPERIENCE SUMMARY:

- Customer/Client Focused- able to create an outstanding guest experience

- Highly motivated Team Leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to motivate the team to achieve personal and organizational goals as well as resolving problems that arise in the organization

- Creative, resourceful, and flexible, able to multi-task and adapt to changing priorities/requirements while maintaining a positive attitude & strong work ethic.

- Knowledge of safety and hygiene practices and regulations, cleaning methods and operation of cleaning equipment.

- Experience in using Adobe Photoshop, Lightroom, Premiere and Final Cut Pro Photo and Video Editing

EXPERIENCE:

Feb 2022- Jan 2024

Proprietor/Jewelry Seller

MS Jewelry, Tokyo Japan

Self (Proprietor)

- Develop and maintain own clientele, researched product knowledge by learning merchandise features, advantages, and benefits, assist and demonstrate products to customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase.

- Processed transactions, handling cash, using registers, and arranging merchandise and meet departmental goals, promoted products and events, focus on achieving and exceeding sales goals.

- Make improvements on merchandise display to entice customer to look at and view the product.

- Open and positive communicator with calm and level-headed approach providing customers with world class customer service with an additional emphasis on courtesy, assist customers in every aspect of the retail business in a friendly, professional, and proactive manner to support continued customer loyalty,

- Perform Light housekeeping tasks such as but not limited to, sweeping, dusting and trash removal may be part of daily assigned duties.

- Preparing year-end inventory and preparation.

- Identifies potential risk of loss and/or theft.

Jan 2021- Jan 2022

Commissary Stocking Associate

Yokota AB, Tokyo Japan

William “Bill” Gray

- Accurately manage inventory in a dynamic environment to include counting product and correcting inventory, select product for individual orders and assisting in the delivery of orders

- Inventory, stocking and maintaining the planogram of product displays at client facilities, move all merchandise from storage area to sales floor, Unload, receive and put away product into the onsite warehouse, Check product quality to ensure freshness, Review "sell by" dates and take appropriate action, Label, stock, and inventory department merchandise.

- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

- Stock merchandise in the proper shelf or display area; Dust and clean all shelves prior to stocking, move excess stock to overwrite area, rotate shelf merchandise according to expiration date, Break down and remove all cardboard from sales area.

- Accept and implement special projects as assigned by supervisor. Dec 2013-Jan 2021

Photographer/Videographer, Editor, Transcriber, Assistant Producer Caelestis Productions Inc. Quezon City, Philippines Sally Jo Bellosillo-President - +639*********

Emile Guertin Executive Producer Discovery Networks Asia – ************@*****.***

- Lead Team on day-to-day operations, creates clear and attainable objectives, as well as manages constraints, coordinates arrangements for transportation and housing of cast, crew and staff and organization of equipment, supplies, and personnel

- Selects areas to film, and coordinates production in the field, oversee preliminary search and survey of all locations to be filmed.

- Form a trusting relationship with the cast/participants to get interviews while in the field as well as coordinates with foreign and local nationals involved with the production.

- Formulates and analyzes the effectiveness of Programs and Planning Policies and directs transport.

- Responsible for planning, execution and set-up/closing of projects on site and management of production team, consolidating and ensuring smooth implementation of and adherence to logistical and security procedures ensuring security of the project site to include staff, premises and assets/equipment, Prepare Breakdown and preliminary shooting schedule.

- Maintain and operate a variety of video camera equipment & sound recording devices. Jul 2004-Aug 2012

House Keeping

Ginza Capital Hotel, Tsukujii, Tokyo, Japan 104-0045 (2008-2012) Seichi Yamaguchi - Supervisor

Toyoko Inn, Kamata, 5-18-4 Kamata, Ota, Tokyo Japan 144-0052 (2004-2007) Harumi Onoda – Supervisor

- Responsible for cleaning and sanitizing lodging guest rooms, bathrooms, corridors, stairways, facilities, Makes beds and changes linen.

- Sweep, mops, scrubs, wax, polish, vacuum, floors & furniture, doorknobs and other fixtures, kitchen utensils and dishes, blinds, walls, windows and other areas.

- Clean and maintain housekeeping equipment, dispose of trash, restock toilet paper, paper towels, and soaps, keeps and maintains stock of cleaning materials and equipment needed to accomplish tasks.

- Updates room status, occupancy, and checkouts to front desk and supervisor.

- Adhere to safety and hygiene guidelines and standards. Jan 2003-Jun 2004

Sales Representative

Khoel Inter-Trade Inc., Dinet’s Building Makati City Philippines Seung Gyu Park - President

- Responsible for negotiating prices, terms of sales and service agreements.

- Quote prices, credit terms and other bid specifications, giving sales presentations to existing and potential customers, Set up new accounts, customer billing and payment methods.

- Ensure positive customer experiences and resolved customer issues/problems.

- Respond to all customer inquiries in a timely manner.

- Lead staff meetings to ensure operations are meeting up to resort standards.

- Developed strategies to grow customer base resulting in a 25% increase in monthly sales. FORMAL EDUCATION:

Under-Graduate Course

- Bachelor of Science in Computer Science, La Consolacion College, Caloocan City, Philippines, 2000

Japanese Language Course

Manabi Japanese School, Kinschou, Japan 2011

Caregiver Course

Tokyo Caregiver School, Minato, Tokyo, Japan 2010

OTHER INFORMATION:

Language Proficiency in English, Japanese (Fluent) & Tagalog (Native Fluency) Knowledgeable in various recreational activities, rules and procedures, use and maintenance of recreational equipment and facilities.

* References available upon request

Contact this candidate