Concierge/ Receptionist
Resume:
Dianne Van Volkenburg
** *** ****** **. # * Auburn, GA 30011
***********@*****.***
Objective: To obtain a position within a stable company. Seeking longevity, with the desire and willingness to add to my current skills. All while maintaining a good relationship to include empathy with residents, family members, patients and employees, and other persons to whom contact is made.
Experience:
Concierge: Manor Lake Assisted Living 2022 to Present
Answers all incoming telephone calls and directs them to the proper department. Sort and Deliver Mail and Newspapers. Assist with inquiries from visitors, residents, family members and employees and direct them to proper personnel for information. Provide a high level of hospitality and empathy to residents and family members. Maintain current list of residents and Emergency contacts. Maintain office calendar of reservations, resident vacations, etc. Receives request for maintenance work, completes work orders in TELS. Assures that family members and outside contractors, deliverymen, etc. visitors sign in and out in the daily journal. Make copies, send faxes etc. for residents and staff as assigned or requested. Keeps record of all cash received at front desk. Any other tasks, assignments, projects, or requests as deemed by management. Intuitively accept initial inquiry information and make tour appointments.
Concierge : Charter Senior Living 2021-2022
Answers all incoming calls and directs them. Provide a high level of hospitality and empathy to residents and family members. Coordinate newspaper and mail delivery Provide applications for potential associates. Intuitively accept initial inquiry information and make tour appointments. Maintain office calendar of reservations, resident vacations, etc.
Customer Service-Sales: Encompass Supply Chain Solutions Inc. 2019 to 2020
Proactively respond to product/service inquiries via telephone, email, and fax. Placing and processing of orders with extensive research utilizing schematics and Google. Problem resolution, credits, and outbound sales calls. Follow-up on assigned cases and quotes in a timely manner. All within a fast-paced Call Center Environment.
Retail Sales Associate: Things Remembered 2018 to 2019 (Seasonal Position)
Greet customers into the store and assist with purchases. To include up-selling of products and check out on a POS cash register system. While maintaining the store appearance and stock.
Customer Service-Sales: Chico's FAS 2009 to 2017
Responsibilities included inbound and outbound calls within a fast-paced call center environment. Regarding catalog and retail store orders, as well as store support. Identify and handle customer phone inquiries completely and accurately. Resolving customer issues, educating the customer about the products and services, and maximizing opportunities to up-sell or cross-sell company products and services. Troubleshoot and resolve order and or product issues. Processing of orders, billing adjustments and order research.
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