Customer Service High School

Crystal Salazar • 945-***-**** • *****************@*****.*** Page 1

Crystal Salazar

945-***-****

*****************@*****.***

OBJECTIVE

To find a position where I can prove my hard-working ability and contribute to the growth of the organization while gradually increasing my responsibilities in the environment I am put in.

EDUCATION

National Laser Institute Medical Spa August 2023

Laser and Intense Pulse Light Technician License

Ogle School of Hair, Skin and Nails May 2009- May 2010 Cosmetology License

Kimball High School August 2006-May 2008

Diploma

Duncanville High school 2004-2005

PROFESSIONAL PROFILE

• Spreadsheets and

Databases: Excel, MS

Access, Power Point

• Word Processing:

MS Word, Word

Perfect

• Desktop Publishing:

Photoshop

• Bilingual:

Conversant in

Spanish

• Self Motivated

• Confident and

Dedicated to quality

work

• Energetic and always

willing to go beyond

expected

• Quick learner,

excellent problem

solver and

interpersonal skills

PROFESSIONAL EXPERIENCE

Crystal Salazar • 945-***-**** • *****************@*****.*** Page 2 Luxe Touch Medical Spa & Laser Center September 2023-Current Laser Hair Technician

Responsibilities:

• Interact and answer customers questions and concerns.

• Front desk responsibilities such as booking and rescheduling clients for appointments.

• Conduct application of treatments such as laser hair removal, man-zillions, brazilians, tattoo removal, toe-nail fungus removal, and IPLs.

• Document client treatments into system to assure documentation for management.

• Assure client medical history and communicate with doctor offices for client clearance, as needed.

United Health Care, Remote February 2021-December 2022 Customer Service Rep

Responsibilities:

• Responsible for interacting with customers to resolve customer requests quickly and efficiently.

• Ability to maintain a performance level satisfactory to both the customer and employer.

• Critical thinking skills to answer customer questions in a timely manner.

• Data entry and processing customer information

Foot Locker, Dallas, TX May 2011 – May 2016

Cahier/ stocker

Responsibilities:

• Remarkable customer service and sales experience in a retail environment

• Ability to receive and stock merchandise on sales floor

• In-depth knowledge of sports apparel & footwear

• Good understanding of retail marketing, branding, and sales management

• Ability to maintain operational information and sales

• Proven ability to work well under pressure and with all levels of management

Crystal Salazar • 945-***-**** • *****************@*****.*** Page 3 Silver Leaf Resorts, Dallas, TX January 2011 – December 2011 Call center/ Customer Service

Responsibilities:

• Answering phone calls, filing important documents and ensuring that all customer concerns and questions were resolved quickly.

• Have a thorough working knowledge of the Silver Leaf product

• Process any paperwork that may need to be reviewed or produced

• Generate at least 90 outgoing/incoming phone calls

• Process at least 8 on the phone payments

• Execute proper call control and flow

• Track and monitor production throughout the day

• Maintain and demonstrate core values

• Follow up on various tasks assigned by department management Delta Bail Bonds, Dallas, TX May 2008 – December 2012 Customer Service

Responsibilities:

• Data entry and typing

• Filing documents and retrieving information from documents within the office as required by the bondsman

• Completing or preparing forms and other documents which do not require a bondsman’s or runner’s license.

• Maintained court calendar

• Filing motions and petitions

CERTIFIED MACHINE USE:

IPL

Candela-LHR

Physiq

Splendor X by Lumehis

Q-Plus EVO

Nordlys by Candela

Legend Pro by Lumenis

Virtue PF

Stellar M22 by Lumenis

REFERENCES

References are available upon request.

Crystal Salazar • 945-***-**** • *****************@*****.*** Page 4

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