Customer Service Sales Representative
Resume:
Imani Adams *** Hank Aaron Dr SW Atlanta,
GA ****2 United States
*****.*****@*****.***
EXPERIENCE
Alluvia (Cheetah), Atlanta, Georgia — Vip Guest Specialist December 2020 - January 2022
- Specialized in displaying enthusiasm and knowledge about the establishment and menu to skillfully promote top shelf items on the bottle list, while assertively upselling menu items.
- Developed and maintained positive working relationships with clients to reach business goals while providing friendly, attentive, and genuine service to establish a rapport with guests.
- Book clients event sections and menu selections in advance to provide a unique experience based on each client’s events needs.
- Maintained liquor and smoking laws, strict beverage control and patron regulations in a courteous and professional demeanor.
- Handled the execution of taking and delivering orders for bottles whilst preparing cocktails.
Infocision, Atlanta, GA — Sales Representative
September 2020- January 2021
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
- Routing Inbound and Outbound calls to the appropriate resources Friends, Grayson, Georgia — Server/Hostess
July 2019 - March 2020
- A positive attitude and ability to work with others
- Knowledge of the menu, with the ability to make suggestions.
- Experience providing excellent customer service in a fast-paced environment.
- Protecting establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Obtaining revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons. SKILLS
-Proficient
communication
skills: written and
verbal
-Customer-focused
interpersonal skills
-Programs: Microsoft
Office suite
-Critical thinking
-Problem-solving
-Team-work
-Prioritizing
- Customer service
- Teamplayer
- Flexibility
- Technology Skills
- Organization
- Problem solving
skills
- Compassion and
empathy
- Listening skills
- Patience
AWARDS
Grayson High School
Principal's List of All A’s
Varsity Track & Field Top
Claires, Snellville, Georgia — Sales Associates
April 2016 - December 2019
- Assist customers with requests in store and on the phone.
- Demonstrate knowledge of products and services to customers.
- Educate customers about current promotions and
advertisements.
- Ring up customers at the cash register, take payments, and issue receipts.
EDUCATION
Icode Academy virtually
Medical Billing and Coding
August 2023- Currently
Georgia Gwinnett College, Georgia Gwinnett College — Exercise Science
August 2020 - January 2020
Completed one semester of Exercise Science
Grayson Technical at Grayson High School, Loganville, GA
— Entrepreneurship and Photography
August 2019 - May 2020
- Advanced Composition
- Skills USA
Athlete
LANGUAGES
English
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