Quality Control Customer Service
Resume:
Richard Mills
Orlando, FL *****
*******.*******@*****.***
• Positive goal oriented professional and recent graduate of Valencia College.
• Stimulated self-starter with Customer Service, Property Management Expertise and effectively handle information overload.
• Supportive team player, attention to detail, high integrity and energy.
• Poised leader, who thinks logically, values creativity and cares about people.
• Creative motivator, able to empower others to achieve targeted objectives, excels in effective and positive communications.
• Personable achiever, able to work independently or with a group, conducts meetings that achieve result.
• Perform regular quality assessments on all incoming materials from vendors and outgoing products for shipping
• Reject all products and materials that fail to meet quality expectations.
• Read Engineering drawings, plans, and specifications to understand the requirements of products and services.
• Measure product dimensions, examine functionality and compare the final product to the specifications.
• Recommend improvements to the production process to ensure quality control.
• Document inspection outcomes by completing detailed reports and performance records. Communicate and confirm defects have been corrected By using the engineering process improvement method.
• Facilitation
• Teach the production team about quality control concerns to improve product excellence.
• Ability to problem solve using tools like “ask five whys”. Also quality system process.
• Risk assessment mythology
• Certified quality inspector by the american society for quality (ASQ)
• Supervise the production process.
• process, mechanical, electrical, and electro-mechanical systems Authorized to work in the US for any employer
Work Experience
Quality Control
Geek Flight Globel - Inman, SC
August 2023 to Present
Manage team Remotely
Schedule jobs and customer service.
Follow up calls
Provide fill in or replacement for tech.
Provided Quality checks buy communication with customers. Quality Control Inspector
L3Harris ( Contractor) - Malabar, FL
February 2023 to May 2023
Inspection of RLESS processing and procedures. Inspection of electrical boards and wire harnesses.
• AS9100
• Track all stability reports are received at designated intervals and testing compliance at each designated timepoint, review reports. Notify management when any tests do not meet specifications. Quality Control Inspector
Smith & Nephew - Orlando, FL
February 2022 to December 2022
• Read drawings, plans, and specifications to understand the requirements of products and services.
• Measure product dimensions, examine functionality and compare the final product to the specifications
• Ensure the company abide by FDA rules and regulations
• Final inspections for medical devices
• AS9100
Reason for Gap in Employment: Out of Job due to Covid Quality Inspector
JE Technologies - Orlando, FL
September 2020 to March 2021
· Products and materials that fail to meet Quality Expectations.
· Read drawings, plans, and specifications to understand the requirements of products and services.
· Measure product dimensions, examine functionality and compare the final product to the specifications.
· Recommend improvements to the production process to ensure quality control.
· Document inspection outcomes by completing detailed reports and Performance Records.
· Communicate and confirm defects have been corrected with the production team.
· Teach the production team about quality control concerns to improve product excellence.
· Ability to problem solve using tools like “ask five whys”.
· Supervise the production process.
· Resolve quality-related issues in a timely manner. Reason for Gap in Employment: personal reasons
Quality Inspector
Daniels Manufacturing - Orlando, FL
April 2019 to October 2019
· Inspect mechanical tools made for Military Aircraft Wire Harness Installation
· Use of Calipers, 3D Measurement tools, and Keyence Microscopes for high accuracy
· Collect data for continuous improvement
Quality Control Inspector
WRICO Stamping Company - Orlando, FL
October 2018 to April 2019
· Inspect Mechanical Tools
· Interpret blueprints drawings and mil-spec in accordance with customer contract requirements.
· Calipers, Micrometers, Height Gauges, etc.
Quality Control Inspector
BMW - Greer, SC
July 2016 to October 2018
• ISO/TS 16949
• Inspecting Plastic Injector Moldings
• Created and led MRB for disposition of nonconforming product
• Developed company guidelines for quality programs and standards to meet customer requirements
• Analyzed and improved quality systems to ensure the highest quality product was produced
• Developed and trained Quality technicians and personnel to ensure they were performing to expected standards in support of the production process
Quality Inspector / Auditor
Eaton Corporation - Duncan, SC
January 2013 to June 2016
• Inspect Materials
• Audit budgets
• Assemble and test commercial military government parts electronic: and mechanical components,
• Assembly and installation of aircraft / aerospace parts for production pes- B/P, Schematic and Spare Drawing for Space, NASA and Military program
• Cross trained in various Departments such as Drafting, Stockroom, Assembly and Receiving
• Drawn prints for Eng. Prototype project (mock-up) Quality Control Inspector
Colombia Farms - West Columbia, SC
August 2005 to September 2012
• Meat inspection for quality and temperature.
• Liaison between the company and USDA inspectors.
• Interprets, understands, and communicates governmental regulations (FDA/USDA/State Department of Agriculture) as applicable to quality assurance/food safety. Education
Associate
Valencia College
2016
Bachelors of Arts in Ministry
King of Glory Bible College
2008
Skills
• Administrative services
• Property Management
• Section 8 Inspection
• Public Relations
• Marketing
• Book Keeping
• Data Processing
• Communication
• Community Event Planning
• First Aid CPR
• Scheduling
• Team base case studies
• Project Management
• Continuous Improvement
• Retail Industry
• OSHA
• Project Presentation
• Inspection and Testing
• ISO 9000
• Photography
• Problem Solving
• Precision Measuring Tools
• Conflict Resolution
• Yield Testing
• Continuous flow
• Control Charts
• Measurement System Analysis
• Quality Improvement Tools
• Customer Satisfaction
• Lean Manufacturing
• Kaizen
• Team Formations and Dynamics
• Inspect mechanical tools made for Military Aircraft Wire Harness Installation.
• Use of Calipers, 3D Measurement tools, and Keyence Microscopes for high accuracy
• Collect data for continuous improvement
• Audit packing procedures and documentations ensuring 100%.
• Responsible for movement of daily hardware, electronics, home and industry packing to customer scheduled requirements.
• Provided information to Management, and team in written form or in presentations regarding inspections findings
• Administrative Duties, Creating charts and Data processing. Customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Calibration
• Quality management system Epicor
• FPI / Red Dye Processing
• GD&T
• Micrometer
• Quality Systems
• Quality Inspection
• Blueprint Reading
• Manufacturing
• Computer Networking
• FDA Regulations
• ISO 9001
• Six Sigma
• Quality Audits
• 5S
• CNC
• Military
• Calipers
• Non-destructive testing
• Internal Audits
• Computer skills
• Quality control
• Coordinate measuring machine
• Word processing
• Communication skills
• AS9100
• Microsoft Office
• IATF 16949:2016
• CAD
• Quality Assurance
• Customer service
• ISO 9001
• Supervising experience
• Sales
• 5S
• Conflict management
• Leadership
• Blueprint reading
• Root cause analysis
• Windows
• Manufacturing
• Schematics
• Photography
• CGMP
• Databases
• GD&T
• Quality assurance
• Communication skills
• Administrative experience
• Organizational skills
• Data entry
• Six Sigma
• Microsoft Access
• Continuous improvement
• Property management
• Project management
• Relationship management
• Recruiting
• Quality management
• Data collection
• Computer networking
• Clerical experience
• Quality control
• Presentation skills
• Section 8
• Construction
• Teaching
• Laboratory experience
• Coordinate measuring machine
• Marketing
• Public relations
• Senior leadership
• Driving
• Systems analysis
• Microsoft Powerpoint
• Microsoft Word
• IPC 610
• Microsoft Excel
• JD Edwards
• Microsoft Office
• Assembly
• Analysis skills
• Quality systems
• Precision measuring instruments
• Non-destructive testing
• Forklift
• Bookkeeping
Military Service
Branch: United States Navy
Service Country: United States
Rank: E 4
April 1988 to March 1992
Technical communication and Navigation Wrote and produced printed broadcast journalism news and feature stories for military, civilian newspapers, magazines, television and radio broadcast stations. Certifications and Licenses
First Aid Certification
(CQIA) Certified Quality Improvement Associate,
February 2016 to Present
• (CQIA) Certified Quality Improvement Associate, Valencia College 2016
• ASQ
Driver's License
ASQC Certification
Certified Quality Auditor
Airframe & Powerplant License
Assessments
Work motivation — Proficient
May 2020
Level of motivation and discipline applied toward work Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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