Customer Service Representative
Resume:
Juquan R.L. Prescott
Tampa, Florida 33619
Phone: 813-***-**** ***********@*****.***
Objective: To obtain a position as a customer service representative. Highlights of Qualifications: Customer Service Representative
* Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales
* Dynamic customer service professional experienced in both call-center and retail store settings.
* Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
* Build and maintain enduring customer relationships to boost sales and generate repeat business. Experience:
United Medical Academy -UMA
College Admissions Recruiter 07/2017- 04/2024
*Develop and implement strategic recruitment plans to attract a diverse pool of applicants.
*Provide detailed information and guidance to prospective students and their families about the institution,
*academic programs, admissions criteria, financial aid, and scholarship opportunities. Dish Network, Tampa, Florida
Customer Service Representative 10/2015 to 07/2017
* Receive incoming calls in the call center.
* Received “Outstanding Customer Service Award.”
* Demonstrate an interest in customers by carefully listening for their key concerns and resolving their problems. Creative Solutions, Tampa, Florida
Customer Service Representative, 9/2011 to 10/2015
*Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
*Listen attentively to caller needs to ensure a positive customer experience.
*Create leads for the company and contributed to a 12% sales increase for the quarter by communicating company benefits and providing excellent customer service.
*Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
*Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
*Ensured customers were satisfied with every part of the real estate experience, from initial greeting to the actual closing
*Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.
*Recommended solutions within client budgets and proactively followed up with all leads. Education:
Howard W. Blake High School, Tampa, Florida 2009
Bethune Cookman University, Daytona, Florida 2014
References: Available Upon Request.
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