Customer Service Representative

Platinum Nexx

**************@*****.*** 970-***-****

linkedin.com/in/platinumnexx

Summary

Summary

I am in the midst of transitioning from a full-time student to a professional career. Recently, I participated in the Year Up professional training program, focusing on the investment operations track. My natural ability to empathize and exhibit patience has significantly enhanced my interactions with both colleagues and clients. Currently, I am expanding my expertise in Project Management, Data Analytics, and Advanced Excel, all of which are crucial skills in the investment operations field. What distinguishes me from others is my relentless drive and motivation.

Experienced customer service representative with over five years of experience in telephone, email, and virtual customer service. Highly familiar with customer relationship management (CRM) systems and software, conflict resolution, and customer escalations. Excited to use my proven skills and customer enthusiasm to bring customer satisfaction efficiently and effectively to all of those I encounter while on the job. Experience

Student

Year Up

Mar 2023 - Jan 2024 (11 months)

Processor

BNY Mellon

Jul 2023 - Jan 2024 (7 months)

Cashier

New York & Company

Aug 2017 - Jan 2019 (1 year 6 months)

Provides a positive customer experience with fair, friendly, and courteous service. Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases. Resolves customer issues and answers questions.

Bags purchases if needed.

Processes return transactions.

Customer Service Representative

Ibex Global

Aug 2016 - Dec 2016 (5 months)

Answering questions about a company's products or services. Processing orders and transactions.

Resolving issues and troubleshooting technical problems. Delivering information about a company's offerings. Providing proactive customer outreach.

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Handling customer complaints.

Collecting and analyzing customer feedback.

CEO and Founder

VantiBling

Sep 2020 - Feb 2024 (3 years 6 months)

(3 years 10 months +)

Schedule meetings and manage calendars.

Answer phone calls and emails and take messages.

Take accurate and comprehensive notes at meetings. Help with daily time management.

Run errands as requested.

Plan travel, including flights, accommodation and ground transportation. Customer Support Specialist

Expivia Interaction Marketing Group Inc.

Answer calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems. Customer Care Representative

Credit Management Company

Jan 2019 - Apr 2019 (4 months)

Handled 70+daily calls, revolving around new customer sign-ups, retrieving customer data, researching product information, and canceling services.

Provided technical support and troubleshooting for customers that reported system outages and issues with functionality of company equipment.

•Escalated customers to appropriate departments for billing issues, complaints, and customer loyalty rewards while maintaining a calm tone and attitude. Personal Assistant

Amazing Grace Ministries

Sep 2007 - Jun 2012 (4 years 10 months)

Schedule meetings and manage calendars.

Answer phone calls and emails and take messages.

Take accurate and comprehensive notes at meetings. Help with daily time management.

Run errands as requested.

Plan travel, including flights, accommodation and ground transportation. Education

CHANEY HIGH SCHOOL

High School Diploma

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Skills

adobe • billing • cashier • closing • crm • customer satisfaction • customer service • customer support • email • forms

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