Call Center Customer Service

OBJECTIVE

●To secure employment utilizing knowledge and experience with Call Center Management, Customer Service Training, Customer Relations, Computer Sales and Training and Teaching Guidance skills. A full-time position with a company that will give me the joy of working and using my skills either at a local NJ/Philadelphia location or in my home office.

SKILLS

●Highly Motivated with great Computer Skills.

●30+ years of working experience accumulated providing Customer Computer Support, Customer Service, Customer Relations, Sales and Management Experienced, Sales and Support with IBM, Call Center Project Manager with Torch Products, Call Center/Customer Service Director with Assessment Systems Inc/Houghton Mifflin and At Home Customer Service Technical Support Representative with SITEL/Cox Communication.

●Extremely dependable and eager to work full time in my home office or local company location.

●Whatever it takes to provide great Customer Support Service and very Project Oriented.

●Call Center and Call Center Management Experienced.

●Computer, Audio, Video and Technical Support Service Skilled.

●Gig High Speed Internet connection in my home if home working is possible with a quiet private office in my home.

●Independent worker who knows how to manage time.

●Able to learn new products and procedures quickly and eagerly.

●Professional and personal references available upon request.

EXPERIENCE

JUNE 2017 – PRESENT

CUSTOMER SUPPORT AND SALES CUSTOMER SERVICE REPRESENTATIVE

BOUGUCKI ENTERPRISES.

As a Bogucki Work-at-Home CSR, Sales and Return Auditor and Customer Solutions representative for Third Party Amazon Seller responsibilities include but are not limited to answering customer questions, finding solutions to customers' needs and satisfaction and walking the customer through the steps to complete resolution. Handling all escalations and maintaining regular contact with Amazon Service Department Through Email, Amazon Website systems and Tech Support is vital to the success of satisfying and maintaining customers. Success Skills used are excellent computer skills, conversation engagement skills, knowledge of all equipment and all services provided to the customers as well as upselling customers to better meet their needs and desires.

1996 – 2017

CALL CENTER/CUSTOMER SERVICE DIRECTOR

PROGRAM DIRECTOR AND CONTRACTS MANAGER

ASI/PROMISOR - A DIVISION OF HOUGHTON MIFFLIN HARCOURT NOW PEARSON VUE

ASI/Promisor is a Computer Based Certification Testing Company. As call center director I staffed and evaluated 100+ Customer Service Representatives. Ensured world class call center satisfaction with first call resolution. Monitored calls and trained employees for “whatever It Takes” customer service techniques. Part of my initiative was setting up at home call center training representatives to manage their time working from home. Later during my employment history with the company, I became Program and Contract Management Director overseeing large accounts such as Bell South, AT&T and Boeing just to name a few.

1983-1996

LEGAL SALES AND COMPUTER SERVICE MANAGER

IBM

As part of my Education History, I received an Associate Degree in computer programming and was hired by a division of IBM that created the Turn-Key Computer System. After extensive training, my responsibility was to carry a computer system from law office to law office and demo our turn-key system designed to handle law matters and billable hours. As my experience and our systems progressed, my responsibilities included managing a team of service people to maintain the computers and upsell our customers.

1980-1983

CALL CENTER MANAGER

TORCH PRODUCTS, INC.

Hands-on management of 35-45 special needs associates in an outbound sales and inbound service call center.

1979-1980

CRUISE TRAVEL SALES SPECIALIST

DOWCO TRAVEL

Cruise Sales associate at a friend’s company

EDUCATION

BACHELOR OF SCIENCE DEGREE/MUSIC EDUCATION – 1974-1978

THE KING’S COLLEGE – CHRISTIAN ACCREDITED – BRIARCLIFF MANOR, NY NOW LOCATED IN NYC

ASSOCIATE IN COMPUTER SCIENCE & PROGRAMMING – 1972-1974

PHILADELPHIA COMMUNITY COLLEGE – PHILADELPHIA

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