Customer Service Sales

MARK ALLAN REED

**** ****** *** *****, ***** ****3 208-***-**** (Cellular)

***********@***.*** 208-***-**** (residence)

Objective: Customer service position where my excellent people skills, customer service and extensive phone work can increase the bottom line.

Qualifications:

Over 10 years plus of extensive direct customer service experiences along with a background in supervising and management. Have worked in customer service sales, as a travel consultant, collections, coordinated with outside sales reps, and worked with distributors and end users. Able to create rapport and educated customers about the processes depending on the type of customer service required.

Summary of Skills:

Excellent Customer Service Sales Ability Problem Solving

Relationship Building Follow Up Skills Organizational Skills

Team Player Project Management Verbal & Writing Abilities

Creating Rapport Work Independently Product Marketing

Professional Experience:

Cambridge Telephone Company, Boise, Id. 5/20/2019 to 9/4/2019

Customer Service Rep

General Duties for business clients and other front desk duties.

Answered client questions about their accounts (status, contract expiration date, authorized user information, etc).

Would update personnel file with phone numbers, addresses, and submit tickets for problems. Plus doing other CSR duties such as holiday work, do phone answering machine recordings and taking payments.

Transfer calls to sales for new potential clients; worked with tech support for sample technical questions and to the residential CSR’s for individual accounts.

Connextions Loyalty Travel, Boise, Idaho 2017 to 2018

Travel Consultant

Responsible for professionally selling travel arrangements and accompanying products including but not limited to; airline tickets, car rentals, hotel accommodations, and travel insurance to all clients within company guide lines and account specific requirements. Gave excellent customer service by providing product and service information along with resolving products and any service problems.

Able to meet sales goals, administering redemption travel loyalty program requirements, and maintained a comprehensive working knowledge of all programs, tools and systems.

Exhibited strong computer skills with the ability to navigate through multiple systems at once.

Cross-trained with handling calls on multiple accounts and including selling additional products.

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Mark Allen Reed

***********@***.***

Hewlett Packard Enterprise (DXC. Technology) Boise, Idaho 2016 to 2017

Customer Service Rep/Technical Support

Responsible for handling all customer inquiries through phone, chat and email.

Worked with sign-ups, pricing, billing, support, technical questions, account management and site construction.

Quick learner in understanding Google Fiber’s vision for customer support, learning new products, technologies and enhanced the customer’s experience in every contact.

Able to relate to customers with different skill levels with quickly identifying the customer’s technical proficiency to resolve their Google Fiber Internet, TV, phone technical issues and respond appropriately.

Followed strict policies regarding safeguarding of customer information.

Followed a five step process to perform logical troubleshooting by asking appropriate questions to get a comprehensive description of the problem, logically check possible causes and identify actual root issue, efficiently research issues and resolutions, implement appropriate resolution while explaining technical terms, issues, and processes clearly over the phone.

Citibank Meridian, Idaho. 2009-2016

Customer Service Representative in Collections,

Responsible for negotiating payment plans, assisting customers in avoiding credit damage or bankruptcy, educating them on rebuilding credit scores.

Plus, used a computerized system for tracking information, and troubleshooting.

Also, part of a team effort for reaching repayment and service goals.

Citicorp Credit Services, Inc, Albuquerque, New Mexico. 2008-2009

Customer Service Representative Sales

Selling services, insurance, credit monitoring and balance transfers.

Plus, assisting card members with a wide variety of services such as answering questions and providing help with lowering their APR, increasing their credit limit, and disputing charges.

EDUCATION:

California State University, Hayward, CA.

Bachelor of Science, Information Systems Management/ Accounting (double major). 1984

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