Service Representative Customer
Resume:
Allyson Dix-Fraley
Wichita, KS 316-***-**** *********@*****.***
CAREER PROFILE:
• Ability to de-escalate situations, address concerns calmly, and find solutions that satisfy the customer
• Skilled at handling multiple tasks simultaneously while meeting deadlines and maintaining accuracy
• Enthusiastic and professional demeanor that projects a positive image of the company
• Excellent written and verbal communication skills, with a focus on active listening and clear explanations WORK EXPERIENCE:
Azamara Cruises Reservationist Wichita, KS 05/23-02/24
• Booked cruises with travel agents and direct guests
• Processed payments
• Answered any questions that the travel agent or direct guest had regarding their trip
• Dissolved any discrepancy on guest accounts
Celebrity Cruises Resolutionist Wichita, KS 05/22-05/23
• Booked cruises with travel agents and direct guests
• Resolved any discrepancies on the guest’s accounts
• Processed payments as well as refunds
• Answered any questions relating to their upcoming cruise BOOT BARN Customer Service Representative Wichita, KS 10/20-04/22
• Processed catalog orders over the phone
• Tracked orders
• Assisted in resolving any discrepancies in their orders and helped with returns
• Processed payments
Marriott International Customer Service Representative Wichita, KS 03/18-04/20
• Booked, cancelled, and modified hotel reservations
• Processed payments
• Made recommendations for places to dine and visit in the area
• Assisted customers with their Bonvoy account
Humana Customer Service Representative Wichita, KS 02/17-02/18
• Assisted customers with making their payments
• Aided customers with understanding the different healthcare plans
• Account inquiries (what was owed on their accounts)
• Ordered medications for them
EDUCATION & TRAINING:
East High School Wichita, KS
Workkeys, Silver Wichita, KS
Licensed Notary Wichita, KS
Certified in Microsoft Office Suites
Certified in Mac OS
Certified in Windows 10
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