Sr. Program Manager

Dann Swan

Project/Program manager

Phone 630-***-****

Email ****.****@*****.***

Address Saint Charles, IL 60174

PROFESSIONAL SUMMARY

Accomplished management professional with a proven track record at Northern Trust, KPMG, and other large corporations specializing in the seamless implementation of many technologies and cloud-based solutions. Experienced in leveraging Agile methodology and change management to drive process improvement and compliance. Skilled in project management, budgeting, and strategic planning. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives.

SKILLS

Implementation planning

Change Management

Project Leadership

Deployment plans

Agile Methodology

Problem-solving skills

Project Management

Team Building

Budget Management

Process Improvement

Office 365

Stakeholder management

EXPERIENCE

SR. PROGRAM MANAGER - (CONTRACTOR) — Northern Trust

July 2023 - March 2024

Sr Project Manager responsible for the implementation of multi-factor authentication integration across several client facing money movement portals

Deployment of Okta verify mobile and desktop clients

Deployment of additional authentication factors including Google Authenticate, MS authenticate, and YubiKey authentication tokens and their integration with Azure AD

Developed and documented new operational process flows for Token distribution to clients

Collected and presented all required documentation of compliance for Federal regulators

Leveraged program management expertise to create detailed schedules, identify resource requirements, stakeholder communication and set achievable milestones for projects

Created comprehensive reports that highlighted key performance indicators for senior executives.

PROGRAM MANAGER - (CONTRACTOR) — KPMG

June 2021 - June 2023

Program Manager responsible for projects within Forensic, Tech Risk, Internal Audit, and Cyber Security groups

Responsible for the management of projects throughout the SDLC lifecycle (resources, budget, stakeholder communication and status)

All developed exclusively done within MS Azure and ServiceNow cloud environments

Providing alternative analysis on solutions and rough order of magnitude estimates for funding proposals

Managing global resources to provide custom low code solutions leveraging MS Power Platform and ServiceNow development environments

Managing application and environment certifications within Global Quality & Risk Mgt

Standard 16.6.4

Managing datacenter engineers and architects

Development of technology architecture plans consisting of application gateways, azure AD, azure data factory, sql database, cognitive services, logic Apps, virtual machines, and virtual networks

Establishment of portal middleware environments for rapid application development

Ensuring the lowest cloud consumption costs by leveraging terraform scripts and monitoring of monthly utilization.

PROGRAM MANAGER - (CONTRACTOR) — Northern Trust

March 2021 - June 2021

Program Manager of Northern Trust's mandatory attestation process for SWIFT compliance

Ensure completeness of control attestations over several types of architectures

Manage remediation efforts for non-compliant and new compliance controls

Develop and document new control processes as needed

Coordinate project level activities between Infrastructure, Technology Risk, Info Security, and application teams

Present to executive level Steer on monthly basis

Prepare for both 1st line internal and 3rd party control review that are required to be completed yearly.

PROGRAM MANAGER - (CONTRACTOR) — KPMG

November 2020 - March 2021

Program Manager responsible for global server restoration work stream at client impacted by ransomware

Daily reporting to C-Level management on IT recovery activity

Documented “Business as acceptable” and “Business as usual” project work phases in SmartSheets

Established and migration to new Azure Tenant

Physical server data recovery, consolidation, and datacenter cloud migration

Validation of security tool installation – Carbon Black

Creation of Global Server inventory in SmartSheets

Developed new server build workflow, documentation, and reporting

Managed server recovery efforts at 66 field sites with a blend of physical and Azure servers

Managed global resources to provide same services in EU and APAC

Managed sensitive data removal and physical disposal of field and on-site servers.

PROGRAM MANAGER - (CONTRACTOR) — McDonald's Corporation

February 2020 - August 2020

Responsible for several regional office build-outs / upgrades

Coordinate efforts between Facilities PM and IT Service Delivery Managers to provide EUC capabilities

Management of all IT spend (budgeting and reporting) for network and EUC equipment upgrade and replacement

Management of network upgrade including all data circuits, switches, routers, access points, and low voltage wiring

Management of delivery, installation, and configuration of MFP printers, servers, monitors, laptops, and IP phones

Management of onboarding of acquired company, proactively identifying risks, and ensuring a smooth transition for all application support, office 365, active directory and IT services

Migration of Azure cloud services into McDonald's cloud space

Implementation of SSO service

Development of project plans, lead weekly team meeting, and provided weekly project reporting

Responsible for projects overall success and adherence to PMO process and change management standards.

SR. PROJECT MANAGER - (CONTRACTOR) — Northern Trust

October 2018 - February 2020

Responsible for the execution of several security software upgrades and middleware tools

PGP universal, RSA authentication, Symantec DLP, Psynch Password Manager, EPV Password Vault, CyberArk

Hitachi mobile application rollout

Integration of Hitachi's AWS cloud servers with existing password authorization system including Oracle 11G to Oracle 12G migration leveraging Oracle fast loader

Integration of Northern Trust's AWS cloud services for extracting Symantec VIP user reporting

TrakaWeb security cabinets, March DVRs, and Motorola radio networks

Managed all infrastructure updates, modification, and additions to accommodate above project including: Firewall, DNS, Load balancers, WAN, LAN, decommission of windows 2008 servers and additions of Win2016 VMs, Unix, and VDI servers

Leveraged vendor resources (AWS cloud) in addition to internal engineering and infrastructure teams

Development of project plans, identified risks, lead weekly team meeting, and provided weekly project reporting

Responsible for projects overall success and adherence to PMO process, stakeholder communication and change management standards.

PROJECT MANAGER - (CONTRACTOR) — BMO Harris Bank

September 2016 - October 2018

Developed, tracked and presented project budgets and monthly forecasts to the CISO and executive steering committee

Responsible for multiple cyber security and compliance application development projects leveraging Archer GRC tool

Identified project risks and developed risk strategy for avoidance or remediation

Provided weekly project management reporting via CA Clarity enterprise project and portfolio management tool

NIST / ISO 27001 – Policy and regulatory compliance

Responsible for projects overall adherence to PMO process and change management standards.

SR. PROJECT MANAGER, SYSTEM MANAGER OF IDENTITY ACCESS MANAGEMENT TEAM — Computer Science Corporation

April 2014 - May 2016

Provided team leadership in support of a suite of applications delivering Directory Services, Identity Management, Single Sign-On, and Multi-Factor Authentication

Managed work flow of new projects through evaluation, pricing, and approval phases

Provided network architecture design and support for several global hosting datacenters

Lead project manager on several medium size projects, creating project plans, leading and controlling resources to project completion

Coordinated yearly DR testing

Special projects: Multiple corporate acquisitions on-boarding more than 10K associates at several locations

Integrating directory services into active directory and providing access to Office365 and other portal tools/resources.

PROGRAM MANAGER – PMO LEADER — Computer Science Corporation

December 2012 - April 2014

Established standards for newly developed PMO office

Lead a small team that provided a wide range of hosting support for CSC internal applications

The team provided (financial, datacenter, and project management) support to portal type applications

Managed work flow of new projects through evaluation, pricing and approval phases

Provided network architecture design and operations support for several global hosting datacenters

Lead project manager on several medium size projects, creating project plans, leading and controlling resources to project completion

Special tasks: Skills transfer and coaching of network responsibilities to support organizational restructure.

PROJECT MANAGER — Computer Science Corporation

January 2006 - December 2012

Provide network architecture design and infrastructure support for Collaborative, Web hosting, Single Sign-On, and Identity management groups

Performed as project manager over several small to medium size projects involving installing and configuring of hardware, datacenter migrations, and global hardware upgrades

Managed and coordinated all firewall rules and network modifications for same groups.

PROJECT MANAGER — Computer Science Corporation

July 2004 - January 2006

Project Manager responsible every aspect of daily web hosting activities and support of both Wintel and UNIX environments, hardware maintenance, network modifications switches, routers, load-balancers, and firewalls

Coordination of helpdesk, storage and middleware groups

Security certificates and change management practices

Provided 24 X 7 support for these environments

DR planning and end to end execution of application fail over

Assembled teams and provide troubleshooting assistance on demand

Special project: Full data center migration of Sears.com production environment.

SENIOR RETAIL ENGINEER - ENTERPRISE DESKTOP & DISTRIBUTED — Sears Roebuck and Company

January 2003 - July 2004

Solutions Engineer providing Problem and Incident management

Problem tracking, reporting and root cause analysis

HP Openview monitoring agents, analysis of help desk ticketing system and daily / monthly statistics

Special project: Represented the retail organization during a complete operational restructuring.

SOLUTIONS CONSULTANT - ARCHITECTURE & ENGINEERING — Sears Roebuck and Company

November 2001 - January 2003

Special Project: Delivered national rollout of CRT replacement and developed of SMS training program

Engineer responsible for the creation and management of multiple development environments

Project: Token Ring upgrade to Ethernet

OS/2 upgrade to Win2K

Wyse thin client installations

Data line upgrade to frame circuits

Support of store VLAN structure as well as train operations in the use of these tools

Environment: Cisco switches and routers, Dell OpenManage and use of DRAC support cards.

PROJECT MANAGER - INTERNET HOSTING — Sears Roebuck and Company

March 2000 - November 2001

Team leader responsible for delivering the development, QA, and staging environments of Sears.com

This architecture consisted of multiple development tracts allowing for rapid cycles of development

Software changes were managed in a Scrum style framework consisting of daily stand up meeting and two-week sprints

Managed content migration, version control (PVCS), and application support

DR planning and end to end execution of application fail overs

Applications include: MQ Series, Broadvision, Netscape, Epiphany web reporting, and Informix DB on Solaris servers

Special project: Creation and support of QA lab hosting the majority of popular browser applications at various versions.

PROJECT MANAGER (CENTRAL IT PROJECT PARTNER) — Sears Roebuck and Company

December 1998 - March 2000

Technical Liaison and project coordinator for internal business units and outside vendors, Sears's business units Marketing, Catalog, Security, and Sears.com

Provide: Hardware; sizing, procurement, and installation of Solaris, AIX, and NT servers & workstations

Software; selection, procurement, installation, and service contract support

LAN/WAN, data line installation coordination, router and hub selection, procurement, design, and installation

Dealt directly with vendors: Black Box, Cisco, Compaq, Dell, Hartford, IBM, Sun Microsystems, 3COM, and Veritas.

SENIOR SYSTEMS ANALYST / TEAM LEADER — Sears Roebuck and Company

June 1992 - December 1998

Promoted rapidly over a six-year span, holding five different titles in three different departments

Visual Marketing Department – Worked on team responsible for database driven in-store signing application, written in Foxpro 2.0 existing on an OS/2 2.1 LAN environment

Field Operations– Established and maintained store support helpdesk and system information library

Support included all Full-line, Dealer and Paint and Hardware stores nationally

Catalog and Direct Response - Business Liaison to Merchandise, Insurance, List Processing, Graphic Production, and all Internet activities for the Direct Response area

Participated in a 3-month mentorship program for new associates

Performed software evaluations of imaging systems, report writers, and GUI front ends

Oversaw development of PowerBuilder application: class library, OO design, standards library

Created data & object models

Facilitated JAD sessions

Created prototype for the Sears Direct Response homepage & first web presence for the company

Introduced video conferencing system, which saved 80,000 dollars in travel to Des Moines yearly

UNIX system administration as well as OS/2 LAN management PC support for a department

Managed team whose duties included all LAN/WAN network support for NT and AIX servers at 4 locations with a total of 400 users

Converted a Des Moines call center of 200 users from OS/2 2.1 to NT 4.0 server and workstations, Evaluated and implemented LAN based FAX server, and converted all SNA and NetBEUI traffic to TCP/IP.

EDUCATION

COMPLETED COURSEWORK TOWARDS BACHELORS IN BUSINESS ADMINISTRATION IN MANAGEMENT INFORMATION SYSTEMS

— Governors State University

University Park, IL, Jun 1992

Relevant Coursework

Minor in Computer Science

CERTIFICATIONS

Certified Project Management Professional (PMP), PMI Project Management Institute, 2011-01-01, 2026-01-01

Scrum Master Certified (SMC), SCRUMstudy / Premier Technology, 106819, 2016-01-01

ITIL Certified (ITIL v4F), PeopleCert / AXELOS Global Best Practices, GR750257814DS, 2016-01-01

Certified Scrum Product Owner (CSPO), Scrum Alliance, 1109196, 2020-01-01

Lean Six Sigma greenbelt (LSSGB), Microtrain, 2021-01-01

Certified Business Analyst (IIBA), Microtrain, 2021-01-01

Tableau Desktop Specialist, Microtrain, 2022-01-01

WEBSITE, PORTFOLIO AND PROFILES

https://www.linkedin.com/in/daniel-swan-pmp-3878134?trk=hp-identity-name

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