Customer Service High School

Shaney K. Harris

Address: ***** ******* **** *****, *******. 32097

Phone#: 904-***-****

Email: *************@*****.***

Objective

I am applying for this position because I want to work with your company and grow so that I can have a long lasting career for my future. I'm great at giving orders, listening, working in a fast paced environment, training other employees and love learning new things! Very excited to see what the future holds for me with your company. Education

● Mandarin High School - Jacksonville, FL. - 32257

● High School Diploma- Graduated in 2005

● General High School Diploma

● FSCJ - Jacksonville, FL. - 32256

● Associate Degree (AA) - Currently Attending

● Honor Student, Multiple Community Service Hours, and Senior Women Club. Experience

August 16,2019- Current

Citibank

Client Focus Team Escalations Specialist III, Collections Jacksonville, FL.

I am currently working with this company right now but unfortunately our views are not the same and there is no room for growth here at this time. I handle Inbound and Outbound calls for card members who need to make payments, have account questions, I also handle payment programs for card members who are facing hardships, and escalation calls when someone is requesting a supervisor.

September 1, 2018- 2019

SafeTouch Security

Dispatch/ Customer Service

Jacksonville, FL.

I am currently working with this company right now but unfortunately there is no room for growth. I handle Inbound and Outbound calls, Monitor current alarms along with previous alarms. I also dispatch for police along with fire/rescue. I manage a team of 5-7 operators and also train any new employees that come to my shift. I enter new accounts in the system and check the installation of new installs to make sure the technician has finished the job. April 4, 2015- July 23, 2018

Coast Professional Inc

Customer Service Representative

West Monroe, Louisiana

I managed a team of 20-25 representativs and was in charge of making sure they were working effectivly and meeting any goals that were set. I handled Inbound and Outbound Calls along with Escalated Calls, Creating New Accounts, Accounts Payable and Receivable. I trained all new employees on how to work and manage their accounts. Also handeled any needs for a consumer when they call in on their account. I was also in charge of handling accounts that were in garnishment status and currently being garnished by the Department of Education. 2

August 1, 2014- March 1, 2015

HMJ International

IT Web Design and Appointment Setter

Jacksonville, FL.

I handle all the Inbound and Outbound calling for different states and clients, I handle all the Appointment Setting for our clients, and anything to do with Customer Service. April 1,2008- September 15, 2010

ADT Security Services Inc.

Customer Service Representative II

Jacksonville, FL.

Inbound Calls, Accounts Receivable and Payable, Assisting customers with their accounts and answering questions and helping with any issues that arise. Taking escalated calls and calming customers down. Setting appointments for technician to come out to the customers house. Open and Close of accounts and transfer any calls to the correct area needed. June 1, 2004- August 1, 2012

Rubber Mart Tire Company Inc

Vice President

Jacksonville, FL.

Open and Close of business, Sales, Payroll, Accounting, Inventory, Inbound and Outbound calls, Accounts Receivalbe, Accounts Payable, Shipments, Invoicing, Customer Service, basically anything that would have to do with running a business. January 1, 2002- May 24, 2004

Curves for Woman

Athletic Director

Jacksonville, FL.

Open and Close of business, Sales, Inbound and Outbound calling, Accounts Receivable, and Payable, Inventory, and Customer Service.

3

Computer Skills

● Operating Systems (Windows and MacOS)

● Office Suites (Microsoft Office)

● Presentation Software (PowerPoint, Keynote)

● Spreadsheets (Excel, Google Spreadsheets, Etc.)

● Communication and Collaboration Tools (Slack, Skype, Etc.)

● Email Communication

● Accounting Software (Quick Books, FreshBooks, Xero, Etc.)

● Social Media (Facebook, Twitter, Instagram, Etc.)

● Data Visualization

Skills

● Communication

● Management

● Ability to Work Under Pressure

● Decision Making

● Time Management

● Self-motivation

● Conflict Resolution

● Leadership

● Adaptbility

● Project Management

● Teamwork

● Organizational Skills

● Marketing

● Interpersonal Skills

Awards and Acknowledgments

● Leadership and Management Course

● Project Management Professionalism (PMP) Certification

● Microsoft Certified Professional (Microsoft Desktop, and Microsoft Applications)

● Managerial Skills

● Hard and Soft Skills

● Computer Skills and Knowledge

● High School Diploma

● Attended FSCJ College for Elementary Education (AA Degree) 4

● Taught 4-5 yr. Old Sunday School for Celebration Church in Jacksonville, FL.

● Weekends went to local Veterinary Hospital (Edison Avenue Veterinary Clinic) to help out. 5

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