Service Center Support

Experience

Rivian automotive LLC. Plymouth, MI

Service support advisor 12/2022 - 12/2023

Responsibilities were to make outbound calls to customers and address their concerns. Troubleshoot with them to see if we could resolve the issue without mandating a service center visit. Customer education about their vehicle when needed. When issues could not be resolved I would then create a service request for each issue that needed addressed. Once those were completed open a work order and get the vehicle scheduled for a service appointment. Sometimes this entailed ordering parts as well. My secondary responsibility was to audit customer accounts, create service requests as needed prepare those for work orders and get everything set up for another teammate to call and get the customers issues resolved with a service center visit. I also made a few trips to the manufacturing plant and helped get problematic vehicles repaired and ready for final approval for production and delivery to customers . On this assignment I assembled a team of 17-20 mechanics and created 12 flat bays for repair work allowing for 10-20 vehicles per night to be brought in repaired and sent back to production for final approvals for delivery to customers.

Southeastern Equipment Company Novi, MI

Parts specialist 07/2019 - 12/2022

Coordinated and executed daily parts deliveries to local businesses. reviewed parts catalogs and computer databases to search and locate correct parts for customers machines according to make model and year.

Answered inquiries, resolved issues and finalized parts sales at the counter and by telephone and email. Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives .

Kept sales and counter areas organized and clean to give a positive first impression to visitors and customers. Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations as well as creating locations for new items.

Finalized sales receipts, contracts,logs and other documentation regarding parts sales and service appointments. Reviewed special orders with parts manager to guarantee efficient delivery. Operated point of sales and parts look up systems

.developed strategic sales initiatives to pitch products and services. Gathered pertinent information to place orders for parts department, customers, and service mechanics. Researched and identified alternative vendors with better prices to save company significant revenue. Received examined returned parts to determine if warranty replacement was valid when applicable Executed warranty returns to suppliers/ vendors when needed. Communicated product expertise and department process improvements to meet organizational goals I also acted as emergency parts associate at several other sites when needed due to staffing issues at several other locations in Michigan and Ohio.

Tiger Auto

Administrative assistant 11/2016 - 07/2019

Started as delivery driver advanced to inventory and then to sales, aftermarket parts ordering and scheduling staff Became agent with state of Michigan for all vehicle sales completing all legal paperwork and transfer of ownership to purchasers.

The company also had a repair facility. I calculated estimates, scheduled service appointments, ordered parts and coordinated with the mechanics.

Performed all office tasks accounts payable, receivable,and collections. Set up all courier services booking LTL semi truck shipments.

Five star store it Ferndale, MI

District manager 07/2014 - 03/2016

Completed training in two weeks

Covered shifts at all locations in Michigan when there were staffing issues Hired and trained staff for several locations throughout Michigan Learned to run Uhaul dealership. Became #1 in Michigan and #3 ranked in the USA for private ran locations Scheduled staff, supply orders, bank deposits, collections, all accounts receivable, and collections sometimes advancing to scheduling auctions of storage units.

Shawna King

810-***-**** ******.****@******.*** Holly, MI

Oversaw quality of operations of 5 locations

Built 3 new stores from the ground up with clear and proactive business leadership. Hired contractors by having several submit bids for projects and hiring the best one. Skills

Customer service, Communication skills, Automotive Diagnostics, Repair, Schedule Appointments, Management Experience, Computer literacy, Inventory Management, Staff Training Education

Mott college Flint, MI

Automotive technology

Certified in automotive electrical systems and HVAC. Prominent coursework: Intro to Computer Science 101

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