Technical Support Customer Service
Resume:
Christopher Wood
Moore, OK *****
**************@*****.***
Dedicated, hardworking and forward thinking. I strive to be the best in any project and always looking for ways to be more efficient.
Work Experience
Warranty Administrator
Johnson Controls - Norman, OK
October 2020 to November 2023
Reviewing for final approval all aspects of warranty and extended warranty contracts. Marketing, troubleshooting cases to ensure customer satisfaction. Process warranty claims utilizing the Warranty Navigator platform for all applied products. Handles warranty related activities including data input, processing, and maintenance of warranty databases. Provides assistance to customers by processing data, answering product and claims related questions. Coordinates warranty resolution with branches offices worldwide. Actively provide feedback and work in conjunction with Product Technical Support and Quality teams. Assists on projects to improve cost of quality and warranty claim administration. Reviews documentation and product literature for accuracy and completeness related to warranty processing.
Employs metrics (Pareto charts, etc.) to evaluate trends in warranty claims and improvements. In addition, may be required to work with other teams in the JCI organization, these teams are comprised of, but not limited to, the following groups: design/manufacturing engineers, manufacturing plant quality, and field service personnel.
Account Representative
Hyatt - Moore, OK
February 2019 to October 2020
Resolving accounting and billing errors for internal and external customers at Hyatt properties nationwide.
Medical Billing Analyst
Chickasaw Nation Industries - Oklahoma City, OK
April 2011 to January 2019
Detail oriented and quality focused senior billing analyst at Chickasaw Successful track record handling complicated high level assignments. Vast experience reconciling payments and resolving disputes. Working on a government contract with Medicare verifying ICD-9 and ICD-10 coding for medicare patients medical bills. Insure accuracy of insurance claims. Verify correct ICD-9 and ICD-10 for a variety of specialties.
Analyzing documents, processing claims and assisting insurance companies and attorneys to get claims prepared for closure.
Security Guard
Lopez Foods
December 2009 to February 2011
Security checks on incoming and outgoing trucks. Monitor security cameras and patrol the grounds to ensure safety and compliance for internal and external customers. Warehouse Worker
Express Personnel - Oklahoma City, OK
July 2009 to December 2009
Factory work on an assembly line.
Farmers Insurance Oklahoma City Ok
Senior Customer Service Associate
Farmers Insurance Group
April 2005 to June 2009
Licensed insurance adjuster responsible for first-report and triage of auto and homeowners claims. Working directly with customers and
claimants to initiate the claims process, determine accident liability, offer all levels of services based on available coverages, and determine emergency needs. Conferring with field adjusters and agents to provide claim status and resolve issues. Customer Care Representative
AT&T Wireless - Oklahoma City, OK
February 2002 to April 2005
Handled inbound calls regarding customer bills; assisted with troubleshooting cells phone; assisting with general customer inquiries and account information Tech Support Specialist
Sprint PCS - Oklahoma City, OK
December 1999 to August 2001
Troubleshooting technical issues on wireless mobile devices for internal and external customers Office Manager
Boat City - Oklahoma City, OK
September 1998 to December 1999
Took orders on repairs and new purchases; face to face customer interaction at sales counter
Reservationist, Roadside Assistance Agent
Hertz Corporation - Oklahoma City, OK
April 1996 to September 1998
Booked car reservations both domestic and international, celebrity and disaster relief. Roadside Assistance Agent covering lockouts, flat tires and jump starts. Education
High school or equivalent in Oklahoma Insurance Adjusters Licensing Exam Rose State College - Oklahoma City, OK
April 2005
Skills
• Customer Service
• Microsoft Office
• Microsoft Word
• Data Entry
• Excel
• Management
• Medical Billing
• ICD-9
• Medical terminology
• Customer service
• Analysis skills
• Microsoft Office
• Computer literacy
• Computer skills
• Customer support
• Order entry
• Communication skills
• Organizational skills
• Time management
• Security
• Computer networking
• Mobile devices
• Medicare
• Leadership
• Accounting
• Phone etiquette
• English
• Data entry
• Office management
• Medical billing
• Microsoft Outlook
• Microsoft Word
• Hospitality
• Team management
• Food service
• 10 key typing
• Workday
• Microsoft Excel
• Medical coding
• Medical collection
• Typing
• ICD-10
• HIPAA
• Supervising experience
• Cash handling
• Retail sales
• Sales
• Cash register
• Live chat
• Banking
• Call center
• Pathology
• ICD coding
Certifications and Licenses
Driver's License
RHIT
Certified Coding Specialist
AHIMA
RHIA
Certified Professional Coder
CompTIA A+
CCNA
MCP
Medical Coding Certification
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