Customer Service Data Entry
Resume:
CHERYL KENNEDY Auburndale, FL *****
**********@***.***
OVERVIEW Call Center Representative with over 10 years of experience providing excellent support to customers. Handled customer complaints and high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions. Cross trained to handle multiple positions such as tier 1, management and corporate call resolutions.
EXPERIENCE Service 800 07/2020- Current Data Entry
• Following up with services provided by multiple clients.
• Escalate any issues or concerns to clients
Alpine
Access
10/2015-01/2021 Customer Service Rep
• Provided primary customer support to internal and external customers.
• Cross-trained as manager and backed up other customer service managers.
• Cross trained as corporate manager as well to handle issues in our highest department.
• Responded to customer requests for products, services and company information.
• Answered constant flow of customer calls with minimal wait times.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Assisted customers with arranging merchandise pick-up.
• Fielded customer questions regarding available merchandise, sales, and current prices.
• Collected customer feedback.
• Placed customer orders
• Effective liaison between customers and internal departments.
• Met all customer call guidelines including service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
Customer
Service
Kennedy
Carpets
06/1996-01/2012 Business Owner
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
• Prepared invoices, reports, financial statements and other documents.
• Handled customer inquiries, billing and ordering. EDUCATION High School Diploma Oakcrest High School 6/1992 High School Diploma
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SKILLS Returns and Exchanges, Payment Processing, Customer Service, Locating Merchandise, Engaging with Diverse Customers, Product Knowledge Documentation, Reporting Friendly and Helpful Customer Assistance
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