Administrative Assistant Executive
Resume:
Eva Cheeks-Harris
McDonough, Georgia *****
********@*****.***
PROFILE SUMMARY
EXECUTIVE ADMINISTRATIVE ASSISTANT / OPERATION MANAGER
Resourceful, Proactive and versatile Executive Administrative Assistant with over 20 years’ experience in managing multiple projects, providing exceptional customer support, and streamlining office operations for major productivity gains as well as managing records accordingly. Combine operational management skills with administrative business acumen and a proven ability to plan, direct, and coordinate the operations that take place within an organization. Adept at developing, implementing, and communicating policies and objectives, handling unforeseen issues, and serving as a liaison to clients, internal staff, and external contacts. Pursuing a senior level Position in operations management where I can put my training and skills to work for company.
HIGHLIGHTS AND EXPERTISE
Proven Administrative Professional, with the ability to prioritize, organize, coordinate, multi-task, visualize, and produce.
Competent professional with vast experience in: Operations management, Process Management, Client Relation Management, Team Management.
Demonstrates the proven ability to work with a diverse population regardless of race, gender, religion or ethnicity, while maintaining excellent relationships with superiors, staff, and the public.
Proficient in office logistics, workflow streamlining, account management, customer service, implementation of policy and procedures and operating systems, event planning, travel logistics, appointment scheduling, and deadline oriented.
Proficient in all basic office operations including managing projects, implementing policies and objectives and professionally resolving customer service issues.
Substantial knowledge of modern office administration and policies and expertise in purchasing and vendor relations, inventory control, record keeping and file management and is known for exceeding goals and objectives.
Excellent interpersonal skills to handle several inquiries in a diplomatic manner.
Strong communication, interpersonal, intuitive, administrative, organizational, problem solving and leadership skills. Proven ability to work efficiently in both independent and team environments.
EDUCATION & CERTIFICATIONS
Organizational Leadership/Business Law (Present – 2025)
University of Memphis
Business Administration (2004 – 2005)
Regis University
Business Management (2002-2004)
University of Phoenix
Licenses Pharmacy Technician
PROFESSIONAL EXPERIENCE
SERVICE ASSURANCE AGENT
FEDEX EXPRESS, Atlanta, GA 2022 – PRESENT
Duties and Responsibilities
Responsible for focusing on root cause analysis to improve service, provide feedback to management, offer solutions and actions to solve operational problems. Promotes and supports the service assurance network and quality improvement process in all facets of the operations. Provides inventory tracking, and follow up support. As a Ramp Agent, I am responsible for honoring “The Purple Promise” – the brand of FedEx.
PHARMACY TECHNICIAN/SHIFT SUPERVISOR/RX
CVS Pharmacy, Decatur, GA 2015 - 2024
Duties and Responsibilities
Work with pharmacists to help prepare and give out prescription medication. Take prescriptions over the phone and in person, work with health professionals and customers, help mix medicines, count pills, measure medication, label, and give instructions for medicine, and help take payments. Assist with front store operations to ensure customer care, product variety and efficient services are provided.
INTERNATIONAL DOCUMENT AGENT
FEDEX EXPRESS, Atlanta, GA 2020 – 2022
Duties and Responsibilities
To provide current and potential international and domestic freight customers with a primary point of contact for their international and domestic shipping needs. To ensure the resolution of customer issues, problems, and requests. To provide support to sales and Agfs ramps in their quest for the efficient movement of domestic freight shipments and the movement and clearance of international shipments while developing opportunities to increase both domestic and export revenues. To identify systemic and recurring service issues for domestic and international customers through research and elevate identified issues to the appropriate person for resolution.
DANGEROUS GOODS AGENT
FEDEX EXPRESS, Atlanta, GA 2019 – 2020
Duties and Responsibilities
To ensure safe and legal handling of dangerous goods and related paperwork; to perform safe spill
clean-up ensuring personnel and equipment are free from contamination.
Duties:
Ensures dangerous goods are handled safely and legally. Cleans up all hazardous and non-hazardous
spills in the aircraft efficiently, safely and within procedural and legal guidelines.
Ensures all packages have 081-b and flight crews have 081-a on outbound freight.
Ensures dangerous goods freight is properly loaded and secured on outbound flights in accordance
With FAA and FedEx policy and procedures. Maintains 30 day file of all outbound hazardous
freight flight. Maintains current knowledge of dangerous goods with regard to proper
certification, marking, labeling and packaging. Maintains all dangerous goods manuals. Audits
inbound flights to ensure field compliance with FedEx and FAA load policy and procedures.
PACKAGE HANDLER
FEDEX EXPRESS, Atlanta, GA 2018 – 2019
Duties and Responsibilities
Able to maneuver packages of any weight above 50 Lbs. with appropriate equipment and /or assistance from another person. Able to communicate both timely and effectively, in a noisy operations environment.
PACKAGE HANDLER
United Parcel Service, Atlanta, GA 2017 - 2018
Duties and Responsibilities
Responsible for packing items so they can be delivered safely to the destination. Duties includes using hand tools, assembling cartons, sealing products, and completing other tasks as assigned.
EXECUTIVE ADMINISTRATIVE ASSISTANT
World Changers Church International, College Park, GA 2001 - 2017
Duties and Responsibilities
Responsible for exemplifying adequate administrative support to the Operations Department(s) which included budget reports, monthly reports, weekly reports, payroll reports, generated P.O.’s, check requisitions, assisted various areas with conventions objectives and setups, scheduled vendor/departmental meetings, (both internal and external).
Monitored the flow of activity for all of the Operations Departments in the absence of the Director to ensure that all deadlines which includes, (special projects, work orders staff requests, etc.) were met upon request.
Oversaw and ensured that the office administrative functions of the organizational unit to which assigned were effectively carried out.
Administered customer service via incoming/outgoing phone calls in a professional and effective manner.
Maintained office accounts, researched and compiled presentation statistics, and organized/arranged project meetings with vendors and subcontractors.
Communicated effectively with all levels of management teams, and handled confidential information with integrity.
Performed difficult, complex, technical, and/or specialized office support work, which required the exercise of interdependent judgement, the application of technical skills, and a detailed knowledge of the activities and procedures specific to the department or unit to which assigned i.e. (made decision based on the SOP in the absence of the Operations Director, which may require alternative solution other than the norm).
Assisted in the preparation of the annual budget for the assigned organizational area, including compiling data, making revenue projections and recommending service levels and enhancements; monitored and tracked expenditures, ensuring the department remained within approved budget allocations.
Attended to a variety of administrative details such as keeping informed of departmental/division activities, transmitted information, developed, implemented and interpreted policies and procedures and monitored day to day operations of the functional area to which assigned.
Acted as the liaison to oversee and inspect that all policies and procedures, department checklist & SOP’s were adhered to.
REFERENCE AVAILABLE UPON REQUEST
CORE COMPETENCIES
Strategic planning
Global / strategic sourcing
Administrative Support
Process improvements
Cost reduction /containment
Systems implementation
Team building
Analytical
Operational Streamlining
PERSONAL SKILLS
Innovative
Determined
Leader
Visionary
Positivity
COMPUTER SKILLS
Microsoft Windows
Outlook / Access
Word
Excel
PowerPoint
Internet Applications
Project Management
Base Camp/Share Point
Donor Direct
Visio / Intacct
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