Delivery Driver Customer Service
Resume:
Lashandra Mitchell
******************@*****.***
Arlington, TX 76015
******************@*****.***
Work Experience
Parallon
Patient Benefit Advisor
April 2023-present
Amazon Delivery Driver
Amazon DSP - Fort Worth, TX
October 2021 to January 2022
Working as a delivery driver for Amazon.. drop packages off to address listed or post office Burnett staffing
Bank of Desoto - DeSoto, TX
July 2021 to November 2021
Working as a Bank Teller making deposits cashing checks making money orders and cashiers checks. Coustomer Service Representative
MAXIMUS - Irving, TX
March 2020 to January 2021
Inbound and outbound call center for the 2020 census Receiving Associate
Chewy's Fulfillment Center - Dallas, TX
August 2019 to March 2020
Warehouse inbound receivables.
Customer Service Representative
Pro Staffing - Dallas, TX
April 2019 to August 2019
Taking inbound calls for Pandora Jewelry
Assistance Manager
Williams Chicken - Cedar Hill, TX
January 2018 to April 2019
fast food, made deposits, supervise a shift of 4 . displayed great customer service Receptionist
Mommy and Me Creations - Cedar Hill, TX
2017 to 2018
• Greet and respond to customer inquiries received by telephone and email
• Responsible for accurately managing incoming and outgoing packages
• Perform data entry accurately
• Perform other duties as assigned by management
Appointment Setter
MAXIMUS - Irving, TX
2015 to 2017
Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
• Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
• Follow standard operating procedures to ensure consistency and accuracy
• Address customers inquiries and resolve problems to ensure that appropriate changes are made
• Refer unresolved customer grievances to designated departments for further investigation
• Communicate with supervisor regarding any potential needs or concerns
• Perform data entry accurately
• Perform other duties as assigned by management
Claims Rep
State Farm - Irving, TX
2014 to 2015
Deliver a remarkable customer experience throughout the reporting and handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas
• Receive and process claim information, and communicate with internal and external customers via phone and other communication channels
• Work in a team environment to handle and investigate low complexity/high volume work in a call center environment
• Captures new loss reports using established processes
• Handle claims meeting Express criteria, engage team leads as needed, and route claims to other segments
• Utilizes the applicable job aids, expertise, and tools to process and document lower-complexity claims
• Gather information and explain coverage and claim processes on liability, PIP/MPC, UMPD, physical damage coverages, and initiate auto processing for payments as appropriate
• Coordinate with team leads for coaching and other claim handling questions Collections Rep
Time Warner Cable - Carrollton, TX
2010 to 2014
• Communicate with customers by telephone to attempt to collect on severely past due accounts
• Offer excellent customer service, with an upbeat and personable approach, while staying focused on the goal
• Perform other duties as assigned by management
• Negotiate payments through collection efforts
Education
High school diploma
Eastside High School - Cleveland, MS
August 1999 to May 2003
Skills
• CUSTOMER SUPPORT (8 years)
• Customer Care
• Call Center (6 years)
• CSR (10+ years)
• Customer Service
• IVR
• Proven experience providing excellent customer support in fast-paced call center environments.
Contact this candidate