Quality Assurance Customer Service

LH

LAQUITTA R HARRIS

**********@*****.*** 205-***-**** Hueytown AL

Highly-motivated employee with desire to take on new challenges. I have a vast variety of skills and experiences with a diverse background in the clerical, medical and supervisory fields. I exhibit a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Patient-oriented Laser Technician, Medical Laboratory Technician, Phlebotomist and Research Assistant/Interviewer offering years of experience in hospital, laboratory and clinical settings. Hardworking, competent, punctual and professional . Standard Operating Procedures

Knowledge of performance tracking

Inventory Monitoring

Outstanding communication skills

Customer and vendor relations

Supervisory role background

Delivery fleet management

Regulatory Compliance

Inventory Management

Shift Scheduling

Equipment Operation

Quality Assurance

Materials Inspection

Workflow Analysis

Performance monitoring

Problem-solving aptitude

Incidents management

Customer Service

Assigning Work

Reliability

Production Error Correction

Adaptability and Flexibility

Inventory Assessment

Schedule Coordination/Development

Documentation And Reporting

Team Collaboration and Leadership

Goal Setting

Task Prioritization

Time management abilities

Purchasing and procurement

Active Listening

Multitasking

Equipment Maintenance

Continuous improvements

Effective Communication

Professionalism

Work Planning and Prioritization

Training and mentoring

Excellent Communication

Team building

Teamwork and Collaboration

Analytical Skills

Interpersonal Skills

Self Motivation

Problem-solving abilities

Blood collection

Specimen Preparation

Infection Control

Paperwork Processing

Venipuncture

Data Entry

Patient support

HIPAA Compliance

Medical terminology knowledge

Specimen collection/handling

Organizational Skills

Order of draw

Blood collection techniques

Blood culture collection

Pediatric phlebotomy

Geriatric phlebotomy

Glucose Screening

Butterfly Venipuncture

Team Leader

Sample Processing

Decision-Making

Finger Stick Method

Attention to Detail

Problem-Solving

Heartsaver First Aid CPR AED

Summary

Skills

Universal Hospital Services Homewood,

AL

Area Operations Supervisor

04/2016 - 10/2018

Monitored workflow, identified areas for improvement, and implemented corrective action plans.

Conducted regular inspections of production facilities, equipment, and personnel performance.

Provided technical guidance and assistance to staff in the resolution of operational issues.

Resolved customer complaints promptly and efficiently. Maintained accurate records of employee attendance and timecards. Assisted in the development of departmental budgets and monitored expenses against budget targets.

Managed inventory levels according to established policies and procedures.

Responded quickly when emergency situations arose within the workplace environment.

Established effective communication channels between different teams within the organization.

Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.

Visited approximately 4-5 locations weekly to ensure each location as fully functional and operating effectively.

Recruited and trained various employees to enable adherence to common standards and procedures.

Delegated tasks to multiple employees while maintaining efficient workplace.

Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.

Enforced company policies, answered coworkers' questions and trained new personnel.

Observed and monitored utilization of equipment.

Assigned tasks to employees and monitored productivity, performance and task completion.

Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work. Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures. Conferred with management and subordinates to resolve problems or complaints.

Kept records of employees' attendance and working hours for accurate calculation of billable cycle.

Recommended opportunities for growth and advancement to motivate employees.

Ordered equipment parts and repair services during equipment breakdown to avoid further delays.

Coordinated subordinate staff for effective transport routes and schedules to facilitate transportation of equipment.

Served as point of contact for customers and staff on subjects for scheduling cases and assigning equipment for cases. Universal Hospital Services Homewood,

AL

Laser Technician

Performed routine maintenance on laser equipment to ensure optimal performance.

Utilized a variety of tools and test instruments to troubleshoot hardware, Experience

02/2008 - 04/2016 software, and operational issues with lasers. Adjusted settings on the laser machine as needed to meet customer requirements or improve efficiency.

Created detailed reports on various aspects of the laser system such as power output, speed.

Provided technical support and guidance to other technicians regarding proper use of lasers and safety protocols.

Tested newly installed components to verify proper functionality before returning the unit back into service.

Conducted regular inspections of all safety features associated with lasers including interlocks and warning alarms.

Checked alignment between optical components such as mirrors and lenses inside the laser system.

Set up rooms, equipment and stations for clients and restocked areas between appointments.

Followed safety protocols to protect team members and prevent component damage.

Kept equipment clean and sanitized to protect patients from infection risks. Maintained schedules of machines to best satisfy customer requirements based on daily production schedules as supplied by production control. Tested CO2 and Nd:Yag lasers to help physicians with medical procedures Southern Research Institute Birmingham,

AL

Medical Laboratory Technician

10/1989 - 05/2007

Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.

Performed routine maintenance and troubleshooting on laboratory instruments.

Verified information and collected specimens according to established protocols.

Prepared reagents, stains, solutions, and other materials used in testing procedures.

Analyzed test results for accuracy and prepared reports for medical scientists

Processed specimens using automated analyzers according to standard operating procedures.

Conducted microscopic examinations of body fluids such as urine or blood samples.

Assisted with the training of new personnel in laboratory techniques and procedures.

Interpreted data from various sources including lab results and imaging studies.

Recorded all test results accurately into the laboratory computer system. Maintained a safe working environment by following safety guidelines and regulations set forth by the organization.

Identified discrepancies in test results that may indicate errors in specimen collection or processing methods.

Monitored inventory levels of chemicals and reagents necessary for accurate testing processes.

Ensured compliance with applicable regulatory standards such as CLIA. Reported any suspected problems with test performance directly to supervisor or clinical staff members.

Participated in continuing education activities such as seminars or workshops related to medical technology advancements. Performed quality control procedures to validate test results according to established standards.

Calibrated and performed routine maintenance to keep laboratory equipment in satisfactory condition.

Cleaned and sterilized lab area, tools and equipment. Maintained clean and fully operational laboratory equipment. Followed standard precautions using personal protective equipment as required.

Maintained patient, specimen and tracking data using laboratory computer system.

Used appropriate collection and processing procedures to avoid inadequate specimens and promote reliability of blood products. Properly documented all variables relative to specimen processing. Evaluated and processed biological specimens to support accurate and appropriate testing procedures.

Identified and corrected problems that could adversely affect test performance or reporting of test results.

Ordered laboratory supplies to maintain inventory stock. Coordinated prioritization, receipt and delivery of laboratory specimens. Operated equipment to analyze bodily fluids for anomalies. Performed complete blood counts using automated hematology analyzer. Followed laboratory guidelines for handling biological specimens. Cleaned and calibrated laboratory equipment.

Collected blood or tissue samples from patients for lab work. Used microscope to examine cells stained with dye to identify anomalies. Supervised or instructed new technicians on laboratory protocols. Obtained serum samples for analysis.

Validated laboratory test processes for completeness and safety. Analyzed results of tests for conformity to specifications. Followed key principles of asepsis to protect medical equipment from contamination during blood work.

Maintained and tested sterility of medical equipment. Combined reagents with samples following standardized experimental processes.

Prepared standard solutions to combine with samples according to formulas or procedures.

Recorded test or medical data for reports using narratives, charts or graphs.

Consulted with pathologist for diagnosis upon discovery of abnormal cells. Roche Biomedical Laboratory

Homewood, AL

Phlebotomist

05/1988 - 10/1989

Performed venipuncture and other blood collection procedures according to established standards.

Assisted in the preparation of laboratory specimens for analysis and testing.

Maintained a clean, safe, and organized work environment. Verified patient information prior to specimen collection. Educated patients on proper blood draw techniques. Collected specimens from pediatric, adult, geriatric, and special needs patients.

Followed all safety protocols when handling hazardous materials Monitored inventory levels of supplies used in phlebotomy services. Prepared specimens for transport to external laboratories. Adhered to HIPAA guidelines regarding patient privacy. Provided excellent customer service while interacting with patients. Maintained accurate records of collected specimens and test results. Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

Identified patients using proper procedures prior to specimen collection. Maintained fully-stocked phlebotomy cart, carrier and station. Transported specimens following established protocol for temperature and light.

Observed patient for unusual reactions or events to take appropriate action under established guidelines.

Collected specimens for drug screens, paternity tests and alcohol tests. Verified collection orders and communicated discrepancies to nurses. Labeled blood vials with critical information like time of collection, date and patient name.

Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles. Collected specimen samples and transported to laboratory for processing. Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.

Identified best veins for blood draws avoiding unnecessary pokes. Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.

Used heel and finger stick methods to obtain blood from capillaries. Coordinated workflow based on stat, schedule, or outpatient needs. Ensured compliance with federal regulations governing laboratory procedures.

University of Alabama at Birmingham

Birmingham, AL

Research Assistant/Interviewer

05/1987 - 05/1988

Prepared reports summarizing research findings.

Performed literature reviews to ensure accuracy of results. Verified accuracy of data by conducting quality assurance checks on collected materials.

Conducted interviews on potential patients/ participants to determine eligibility for research programs.

Obtained vital signs on potential patients/participants for research programs.

Maintained questionnaires and data for patients/participants for research programs.

Birmingham College of Allied Health Birmingham

Medical Assistant Diploma in Medical Assisting

05/1987

Fall 1986 - Dean's List

Spring 1987 - Dean's List

Fall 1986 - Honor Roll

Spring 1986 - Honor Roll

3.82 GPA

Graduated magna cum laude

McAdory High School Mccalla, AL

Education and Training

High School Diploma

06/1986

References available upon request.

References

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