Willie Ray Hill

*** **** ****** **. #*** * Little AR 72211 * 334-***-**** * ad4zzk@r.postjobfree.com

EDUCATION

Associate of Arts Degree 06/81

San Jose City College – San Jose, CA

Associate of Arts Degree 12/85

Southwestern Christian College – Terrell, TX

Bachelor of Arts Degree 12/85

Southwestern Christian College – Terrell, TX

Substitute Teacher Certificate 08/15

PCMI Services – Auburn Hills, MI

SKILLS

* Microsoft Office Products * Team Leadership * Attention to Detail

* Client Communication * Excellent Time Management * Creative writing skills

* Team Management * Critical Thinking Skills

PROFESSIONAL WORK EXPERIENCE

LIHEAP – Low-Income Home Energy Assistance Program Indianapolis, IN

(Contract through Robert Half International) 09/23 - Present

Energy Assistance Program (EAP)Agent – State of Indiana (Remote Position)

* Aid customer/clients in critical need of energy assistance.

* Manage inbound/outbound communication through Genesys and email.

* Perform all assigned responsibilities with expertise and dedication.

* Fixed client issues in a timely fashion per service level agreement requirements and client

expectations.

PCMI Services Auburn Hills, MI

Certified Substitute Teacher 08/15 - Present

* Teacher well-versed in the requirements of the State Board of Education.

* Working/preparing lesson plans for daily class participation.

* Purpose-driven in preparing students to strive to be the best they can be.

Crow-Burlingame/Bumper-to-Bumper Auto Parts Little Rock, AR

(Contract through Robert Half International) from – 04/22 – 11/22 11/22 – 08/23

Credit Clerk II

* Manage inbound/outbound communication through Genesys and email.

* Send weekly invoices and monthly statements to customers.

* Receive check & credit card payments from customers.

* Provide customer satisfaction while upholding rigorous standards.

* Perform all assigned responsibilities with expertise and dedication.

State of Missouri Department of Labor 02/21 – 03/22

(Contract through Robert Half International)

Fraud Claims Analyst & Investigator I (Remote Position)

* Review unemployment claims to identify and investigate fraudulent activities.

* Review overpayment of unemployment insurance benefits.

* Gathering statements from claimant/employers, verifying records.

* Manage inbound/outbound communication through Genesys and email.

HONORS, AWARDS, AND SERVICE

* Dean’s List

* Who’s Who in Religion

* Tau Phi Kappa – Southwestern Christian College

* Staff Writer & Editorial Board – Monthly Matters Magazine

References upon request

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