Kenneth E. Otis, CBCP, MBCI

**A Desiree Court, Smithfield, RI 02917

Mobile - 774-300–7893

ad4zzi@r.postjobfree.com

SUMMARY:

● 20+ years proven Business Continuity Management Leadership

● 20+ years Safety and Physical Security Leadership

● 25+ years of Project Management & Leadership

● Worked with Fortune 100 executive leadership teams to obtain buy-in and support for global program development and implementation to improve organizational resiliency o Global Experience: Americas, Africa, Asia, Australia, & Europe; 200K employees; 5,000 locations

o Program Types: Business Continuity, Crisis Management, Safety, Physical Security, Emergency Response, Due Diligence

● Passionate, results oriented individual that knows how to obtain buy in from all levels of management

● Proven leadership, strong interpersonal skills, and communicates effectively with all layers of management

● Managed program budgets up to $10M

● Working knowledge of the following industry standards and best practices: ISO 22301 & 27031, NFPA 1600, FFIEC IT Examination Handbook, “Business Continuity Management”, Payment Card Industry Data Security Standard, PCI DDS Compliance

● Experience in highly regulated industries; including Asset Management/Investments

● Excellent team player; Works well with all types of business units, onsite and global management teams

● Believe in strong Public-Private Partnerships, at the local, state and federal levels

● Mentor for new and experienced professionals who desire to evolve their own careers

● Certified Business Continuity Professional; CBCP Certification # 7592

● Certified Member of the Business Continuity Institute; MBCI Certification # 16785 EXPERIENCE:

Bluegreen Vacations/Hilton Grand Vacations (October, 2019 - March 2024)

(Hilton acquired Bluegreen in January 2024 and my role eliminated but my team and programs remained) Vice President, Business Resiliency, Business Continuity, Crisis Management, Safety, and Security. As Vice President of Business Resiliency, I was accountable for the Business Continuity, Safety, and Security for Resort Operations, Sales Centers, Call Centers, and Corporate Offices. Responsible for creating a culture of business resilience. I advised leaders at various levels in the organization on matters relating to business continuity, safety, and security, including times of crisis which included COVID, hurricanes, wildfires, civil unrest.

During COVID, I developed the working model to reopen and resume all operations, and partnered with Housekeeping and Engineering to develop sanitation protocols and personal protective equipment. Conducted daily briefings with executive management regarding staff and operational impacts, required actions and communications.

Accomplishments & Ongoing Initiative:

● Developed and led the Corporate Emergency Response Team (CERT) through all types of business impacts.

● Completed BIA and Risk Assessments for all resort departments to develop Business Continuity Plans

● Completed new Emergency Response Plans for all locations; Incorporated the Rockdove technology platform.

● Conducted tabletop exercises for Bluegreen resorts, Call Centers and Corporate offices, to ensure business continuity plans were up to date, teams understood their roles and responsibilities and critical business functions can meet recovery time objectives.

● Developed, implemented, and maintained safety programs, policies and procedures.

● Provided leadership to improve OSHA compliance and remediated penalties.

● Worked throughout the organization to reduce workers compensation & general liability claim rates.

● Updated existing and implemented new business continuity, safety, and security policies and procedures.

● Developed and maintained a working knowledge of state and local safety laws to ensure company compliance.

Lifespan (March, 2018 – October, 2019)

Director, Enterprise Business Continuity Management As the first Director Enterprise Business Continuity Management, engaged Lifespan management, affiliates, and others to develop, maintain, and implement business continuity strategies and solutions, including risk assessments, business impact analyses, strategy selection, and documentation of business continuity plans and procedures.

Accomplishments:

● Developed a Business Continuity Management Steering Committee to ensure the Enterprise BCM Program delivered on its mission, through the development of robust response and recovery programs for all Lifespan affiliates.

● Established a Lifespan Crisis Management Team, which oversaw and provided support to affiliates and corporate offices at time of crisis; This includes the Rhode Island Hospital Nursing Strike in 2018.

● Implemented a business unit crisis management team to support their business interruptions and crisis events.

● Identified, selected, and implementing an enterprise-wide Emergency Notification System

● Worked with Information Services to define Recovery Time Objective (RTO) and Report Point Objectives (RPO) for the BCM Program, which was utilized by the IT department as a standard for their recovery efforts.

● Implemented a new BCP development lifecycle and developed a new enterprise business impact analysis (BIA) for multiple department functions.

● Responded to varying business interruptions & facilitated lessons learned with executives & other management.

● Continued to implement on the BCM roadmap which included these program maturity efforts: Governance, Emergency Response, Crisis Management, Business Continuity, IT Disaster Recovery, and Supply Chain Management.

Gartner (August, 2015 - March, 2018)

Senior Director, Business Resiliency Program

Responsible for overseeing the development, implementation, testing, education, and maintenance of the enterprise business resiliency program. Provided strategic vision with regards to directing the business continuity and disaster recovery initiatives throughout the global enterprise. Accomplishments:

● Served as the program head for all enterprise contingency planning efforts across the enterprise; programs include Emergency Response, Crisis Management, Business Continuity, and IT Disaster Recovery

● Completed BIA and Risk Assessments for Business Continuity Plan development.

● Established the first Business Resiliency Steering Committee, comprised of C-Suite executives from a cross section of the organization, to ensure Gartner’s contingency programs continuously improved.

● Implemented the first enterprise-wide business resiliency policy

● Implemented a global business continuity methodology ensuring critical business operations remain resilient.

o Implemented new BCM software to document new business continuity and IT disaster recovery plans.

o Documented new business impact analysis methodology and risk assessment framework. o Established a corporate crisis management team and implemented local crisis management teams.

● Provided leadership, guidance and management during times of crisis, i.e. business interruptions.

● Developed program metrics and reported periodically to executive management for awareness and direction.

CVS Health (March, 2014 – May, 2015)

Director, Business Continuity Management

Worked with the newly developed BCM Steering Committee to approve a BCP policy, a new plan development methodology and documented a multi-year BCP implementation roadmap. Implemented two new BCM tools: BCP software system and an emergency notification system. Additional Accomplishments:

● Our business continuity program was audited by our largest customer at the start of my third week. Once the final report was issued, my team and I mitigated all the findings within 8 months, as agreed upon. Mitigation included a new BCM policy to meet industry best practices, identifying critical business functions, performing BIAs, documenting new BCPs and exercising those BCPs. The mitigation plan also required a multilevel review of each continuity plan developed.

● Implemented a new BCP development lifecycle and developed a new enterprise business impact analysis (BIA)

● Completed threat and risk assessments for critical facilities.

● Worked with Information Technology to align recovery tiers; recovery time and recovery point objectives.

● Created the first enterprise Data Breach Response Plan. The Plan incorporated a modified ICS- Incident Command Structure incorporating many disciplines throughout the organization.

● Drafted a new crisis management strategy for the enterprise, which included a Pandemic Response Plan

Liberty Mutual Group (September, 2008 – March, 2014) Director, Business Continuity Planning & Physical Security Business Continuity Planning: Lead the effort to advance enterprise-wide Emergency Response, Crisis Management and Business Continuity programs for domestic and international operations; Implemented a new enterprise wide BCP planning software and mass notification system; Managed multiple business continuity events; Updated enterprise Pandemic Preparedness Plan; Facilitated semi- annual Corporate Emergency Response Team exercises; Aligned business and IT recovery time & recovery point objectives; Designed the Asset Management / Investment group contingency programs, Created a cross-functional BCP council. Also worked with IT to implement an enterprise wide Enhanced 911 (E911) standard for employee safety.

Physical Security: Led the effort to update the domestic physical security program standards, which included the implementation of physical security standards for owned and leased facilities; Transitioned video surveillance system to Video Over IP; Designed and implemented a state of the art global security operations center (GSOC); Standardized software and hardware for all security systems as needed across 600+ domestic facilities. Similar standards were also incorporated at new and existing international locations. Implemented a cross functional Physical Security Council and was an active member of the Enterprise Information Security Council. Additional Accomplishments:

● Developed Power-Backup standards for all office locations, using the updated BCP program data.

● Collaborated with business units and corporate departments to development a governance policy, strategies, processes, systems, and guidelines to support business objectives, while protecting brand image and assets and complying with state and federal regulations.

● Incident support for flooded offices, hurricanes, office fires, regional power outages and earthquakes

● Worked with business units at various locations to mature emergency response and crisis management programs.

Business Continuity Associates, Inc. (February, 2008 – September, 2008) President/Program Manager

As a self-employed consultant, led the effort to develop, implement, test, and maintain Emergency Response, Crisis Management and Business Continuity plans for multiple clients and facilities. Also worked with various Massachusetts’ State agencies to enhance their Continuity of Operations (COOP) plans.

Pfizer Incorporated (December, 2003- January, 2008) Associate Director, Business Continuity Planning

Led the effort to develop, implement, and test Crisis Management and Business Continuity programs for multiple sites, divisions and global business lines. Accomplishments:

● Led site crisis management and business continuity teams through actual events that included a global data center outage, chemical release leading to a shelter in place event, fire/explosion in a lab setting, IT virus attacks, construction accidents, and more.

● Led the site Crisis Management team during Pfizer’s participation in TOPOFF 3

● Managed more than 100 business and functional lines coordinators through the development of emergency response and business continuity strategies based on risk assessments and business impact analyses (BIA)

● Maintained Pfizer’s Global Research and Development headquarters’ crisis management plan.

● Partnered with the Information Technology group to align Disaster Recovery strategies with the Business Continuity needs, i.e., aligning business critical application recovery plans with the business critical process recovery time objectives

● Developed global metrics for program implementation and maintenance.

● Acted as the Business Continuity Subject Matter Expert for the Global Information Protection Program to protect Pfizer’s intellectual property

Solectron Corporation (January 2000 – December 2003) Global contract manufacturing industry; 150+ facilities; 60,000 employees; sales up to $20 Billion Grew to positions of higher responsibilities:

Corporate Regional Manager, Disaster Response Planning Corporate Disaster Response and Recovery Program (DRRP) Responsibilities:

● Managed the implementation of site specific DRRP plans at more than 100 sites worldwide. These plans consisted of three phases: Emergency response, Crisis Management, and Business Recovery

● Conducted weeklong regional training seminars for site DRRP coordinators. These seminars were conducted in the Americas, Europe, and Asia. The training also consisted of LDRPS software training, which is an internet accessible database used to document each site’s DRRP plans into one common format.

● Developed & implemented global business continuity standards.

● Led senior management teams through crisis management exercises.

● Maintained a monthly global status report, which was forwarded to external customers. Corporate Environmental, Health and Safety (EHS) Responsibilities:

● Managed Environmental, Health & Safety programs at more than 50 sites in North and South America

● Managed complex site decontamination & remediation activities in various locations.

● Supported regional business development activities for EHS due diligence and integration.

● Assisted with site closures to ensure all regulatory concerns were addressed.

● Supported multiple sites with ISO 14000 Implementation Manager – Disaster Response and Recovery & EHS Programs Solectron Massachusetts (January, 2000 – March, 2001)

● Led the site’s Disaster Response and Recovery Program. Responsibilities included coordinating the site’s Crisis Management and Business Recovery plans and managing the site Emergency Response Team.

● Facilitated Crisis Management / Business Recovery Exercises (tabletop to full scale)

● Conducted building evacuation drills and completed annual Emergency Response Exercises

● Managed the site’s Environmental, Health and Safety programs and Chaired the Safety Committee Rhode Island Hospital (December, 1998 – January, 2000) Safety Manager

● Implemented and maintained an annual Hospital-wide safety training programs.

● Implemented and managed safety programs regulated by JCAHO, OSHA, EPA, RIDOH, DEM, etc.

● Most functions included multi-site responsibilities at both RI Hospital and The Miriam Hospital

● Chaired / Co-chaired both Hospital Safety Committees through their JCAHO certifications.

● Managed the hospital’s semi-annual hazard surveillance inspections.

● Generated the quarterly Safety Committee reports to the Board of Directors

● Served as the secretary on the Hospital Emergency Management Committee

● Coordinated both Hospitals’ semiannual disaster preparedness exercises. OccuHealth, Inc., (September, 1995 – December, 1998) Industrial Hygienist /Project Manager

● Project management of many long-term, on-site assignments, including Fortune 100 companies in the pharmaceutical and batch chemical manufacturing industries. Responsibilities included industrial hygiene oversight, "Sick Building Syndrome" investigations, development of safety committees, conducted OSHA audits and training.

Environmental Science Services, (May 1993 - September, 1995) Industrial Hygienist

● Responsible for project management and on-site investigations for industrial hygiene surveys Air Quality Consultants, (February, 1991 - May 1993) Environmental Technician

● Conducted indoor air quality and industrial hygiene investigations and maintained ambient monitoring network.

Asbestos Abatement Services, (June, 1990 - February, 1991) Industrial Hygienist

● Acted as construction manager and liaison on asbestos abatement projects, verifying that work practices were in accordance with project specifications and ensuring all EPA, OSHA, and local requirements were met.

EDUCATION:

● B.S. Environmental Science, Lyndon State College

● MBA classes, Johnson & Wales University

CERTIFICATIONS:

● Certified Business Continuity Professional; CBCP Certification # 7592; DRI International Certification Commission - December, 2004

● Certified Member of the Business Continuity Institute; MBCI Certification # 016785; May, 2012 AFFILIATIONS:

● Association of Contingency Planners (ACP) – Greater Boston Chapter; Treasurer

● NEDRIX – New England Disaster Recovery Information Exchange

● SunGard Regional User Group Advisory Board; Past member SPEAKER: Recent Dates

● June 23, 2023 - Presenter, RI Emergency Management Agency (Providence, RI)

● April 25, 2018 – Panelist, International Crisis Management Conference (Boston, MA)

● June 12-14, 2017 – Gartner Security and Risk Management Summit (Washington, DC) o Presentation – First 100 Days of a BCP Manager

o Panelist – The Role of Government in BCM

o Presentation – Defining Your Travel Risk Management Program for Times of Crisis

● September 12-13, 2016 – Gartner Security and Risk Management Summit (London, England) o Presentation – Responding to Business Interruptions–A proven methodology to minimize event impact.

o Presentation – Command & Control Over Business Disruptions Through Good Crisis Management Practices

● June 13-14, 2016 – Gartner Security and Risk Management Summit (Washington, DC) o Presentation – Responding to Business Interruptions–A proven methodology to minimize event impact.

o Panelist – Command & Control Over Business Disruptions Through Good Crisis Management Practices

● March 11, 2015 – ACP-Boston; Panelist – BC Planning, Small, Medium, and Large organizations

● October 7-8, 2014 – Continuity Insights, New York, NY o Panelist – KPMG and Continuity Insights benchmarking survey o Panelist – Solving our greatest technology challenges.

● October 25, 2014 – National Weather Service’s Southern New England Weather Conference; “Can your business weather the storm”

● October 28, 2014 – NEDRIX Fall Conference – “Can your business weather the storm?”

● January 29, 2014 – City & Financial Conference (London, England); Boston Marathon Lessons Learned

● June 1, 2013 – Massachusetts Maritime Academy; Graduate Program

● March 28, 2013 – IFMA Boston; Emergency Preparedness

● April 21, 2012 – Massachusetts Maritime Academy; Graduate Program

● April 15-18, 2012 – Continuity Insight Conference o Presentation – “Maturing” your Business Continuity Program o Panelist – Mentoring Small Businesses in the Supply Chain o Panelist – Developing a BCP Training Program

HOBBIES:

● Hiking, Biking, Skiing, Fishing

● Anything outdoors, during all types of weather

● Family, last but certainly NOT least!

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