Melissa Martin

**** **** ******* *****, ********, VA, 23222, US

804-***-****

ad4zzg@r.postjobfree.com

Customer Service Representative is a friendly and enthusiastic person who can consistently meet customer service satisfaction goals.

With superior results, I'm used to defusing customer dissatisfaction and managing competing priorities. Dedicated to learning, growing, and succeeding in Customer Service. Effective communicator

[Software] proficiency

Staff management

Customer relations

Scheduling

Team Leadership

Business Administration - Associate of Science - 2024 University Of Phoenix - Phoenix, AZ

Early Childhood Special Education

J. Sargeant Reynolds Community College Parham Campus - Richmond, VA Customer Service Supervisor - January, 2008 to December, 2022 Wawa - Richmond, VA

Instructed team members on how to provide friendly, professional service while adhering to established service models.

Assessed associate-customer interactions to identify areas that needed to be improved. Evaluate customer satisfaction on a regular basis in terms of phone call handling, order acceptance skills, service skills, productivity, and so on.

Resolved issues that customers might encounter.

Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Front End Manager - December, 2002 to March, 2015

Walmart Supercenter - Richmond, VA

Dealt with financial and customer service issues in the front end department on a daily basis. Assessed the performance of employees and made suggestions for improvement. Created daily [schedule s] and metrics reports to help business leaders make key decisions and plan their strategic operations.

Was in charge of the Front End Associates.

Assigned floor staff based on their skill sets and coverage requirements. Was in charge of supervising and scheduling Front End associates. Professional Summary

Skills

Education

Work History

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