Stephen Edward Petranek, MBA

ad4zze@r.postjobfree.com

** ****** ******, *********, *************, 01463

978-***-****

Profile Summary:

A multi-faceted leader whose expertise lies in employee development, customer service, training and development and interpersonal communication, he has gained his managerial experience from the following industries/sectors: hotel, restaurant and property management, education, tourism, and telecommunication.

Work Experiences:

Clinic Manager, Dentix Dental Care, SM San Lazaro, Manila, Philippines Manages 2 administrative staff and 3 board certified dentists. November 2019-March 15, 2024

● Duties. Managed the operation of the entire clinic.

● Accomplishments. Developed the employees code of conduct and standardization of professional commissions. Performed managerial roles such as budgeting, payroll, employee and client schedules, and employee relations. Program Chairperson, International Hospitality Management, School of Hotel, Restaurant, and Institution Management, De La Salle-College of Saint Benilde – Taft Avenue, Manila, Philippines

Reports to the dean, handles the entire International Hospitality Management Program with 200-250 students.

August 30,2019-August 30, 2022

● Duties Curriculum and instruction management, research leadership, resource generation, accreditation, and academic linkages.

● Accomplishments. Pioneered the shift of classes towards online modality during the COVID-19 pandemic ensuring the continued education and timely graduation of students. Created the basis for the online internship program for hospitality management students.

Instructor, De La Salle College of Saint Benilde – Taft Avenue, Manila, Philippines Reports to the program chair and dean, handles 3-4 classes/week (max of 12 units), class size range 19-35 college students.

August 25, 2015-December 17, 2022

● Duties. Facilitated front office operations (both laboratory and lecture), information systems, global trends and principles of management classes, by creating lesson plans using a problem-based approach method.

● Accomplishments. Awarded as one of the early implementers of BigSky Learning System and full-online instruction in the school. Awarded as the Most Outstanding Faculty in hospitality cluster on December 13, 2018. Assistant General Manager/Senior Duty Manager, BEST WESTERN Hotel La Corona Manila – Victoria Court Malate Group, Manila, Philippines Reports to the general manager, managed 37 FTE

November 22, 2011 to June 2015,

● Duties. Second-in-command to the general manager and acted as the tactical managers whose role involved all aspects of the hotel operations.

● Accomplishments. Awarded as Duty Manager of the Year (amongst 15 duty managers in the company) for 2014.

Front Office Team Leader, The Linden Suites, Inc.

Reported to the Front Office Manager, recipient of 2 consecutive service excellence awards for 2008. October 1, 2007 – April 2011.

● Duties: Checked-in and checked-out guests, cashiering, night audit, open-high balance, inter-department coordination.

● Accomplishments: Improved the cashiering time-in-motion of front office associates by 40% by introducing a MS Excel cashiering tool. Upgraded the night audit report by using Visual Basic in Excel to make the reports accurate and less-prone to human error. Education

Master of Business Administration, University of the Philippines – Diliman, Quezon City Philippines (Graduated)

Bachelor of Science in Hotel, Restaurant, and Institution Management, De La Salle–College of St. Benilde, Manila, Philippines (Graduated) Bachelor of Secondary Education, Major in Biology and Chemistry, Holy Angel University, Angeles City, Philippines (undergraduate)

Bachelor of Science in Occupational Therapy, Angeles University Foundation, Angeles City, Philippines (undergraduate)

Secondary Education, Narciso School, Inc., Angeles City, Philippines (Second-honorable mention among 111 graduates)

Certification

Certified Guest Service Professional, American Hotel and Lodging Education, Inc., Florida

(2018)

Internal Quality Audit using ISO 9001:2008, ACF Consultancy and Training Services, (2013, Top 1)

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