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TERRI C. VALENTINE

630-***-**** • ad4zz8@r.postjobfree.com • linkedin.com/in/terrivalentine • Rolling Meadows, IL 60008

• US Citizen • Point Preference • Security Clearance • Willing to relocate Associate Director/Business Administrator 3 (Job Id: 48812) Accomplished professional with a diverse background in academia, administration, and project management. Currently pursuing a Ph.D. in Business Administration/Management, with a strong foundation in public administration and business. Demonstrated experience in various roles, from Clinical Coordinator to Contract Administrator, with a focus on data management, analytics, and program improvement. Advanced skills in using tools such as Excel, Access, PowerBI, and more for efficient data extraction, analysis, and presentation. Adept at collaborating with cross-functional teams and providing valuable insights to support decision-making processes. COMPETENCIES

Contract Management • Strategic Planning • Database Management • Client Relationship Management Administrative Operations • Fiscal Management • Human Resource Administration • Project Coordination Policy Development • Program Implementation • Data Analysis • Marketing & Sales • Compliance & Regulation Stakeholder Collaboration • Process Improvement • Standard Operating Procedures • Staff Development EDUCATION

Doctor of Philosophy (Ph.D.) in Business Management National University (Online) Expected 12/2024 Master of Public Administration (MPA) DeVry University (Online) 06/2010 Master of Business Administration (MBA) DeVry University (Online) 06/2009 Master of Education Administration (MEd) University of Illinois Chicago, IL 06/2005 Bachelor of Science (BS), Electronics System Technologies Southern Illinois University, Carbondale, IL 06/2002 CERTIFICATIONS

Social and Behavioral Educational Research with Human Subjects CITI Program, National University 07/2023 Microsoft Data Analytics Certification IT Career Lab, National Able Network, Palatine, IL, 11/2019 Microsoft Office Specialist - Excel, MCSA (PowerBI) IT Career Lab, National Able Network, Palatine, IL 11/2019

Excel (Pivot Tables, VLOOKUP), PowerBI, Office365, Outlook, Chrome/Firefox OS EXPERIENCE

Custodian 11/2023–Current

Skyline management group (O’Hare AIRPORT) • Chicago, IL Technical Credibility

Cares for the maintenance of building/facilities and equipment. Oral Communication

Building maintenance to ensure the health, safety, and security of the public. Clinical Coordinator 11/2020–11/2021

Rasmussen University • Romeoville, IL

Technical Credibility.

Led the development of a multi-state collaboration database for the nursing program.

Research and update community-based activities in the database. Compliance

Oversaw the Nursing School's clinical contracts to ensure the protocol, safety, and validity required of each partnership on the Clinical requirements and programming expectations.

Managed nursing students' program requirements, ensuring compliance with healthcare facility standards 2

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Oral Communication

Collaborated with all regional deans for program-based learning and goal achievements.

Established and maintained relationships with clinical agencies and faculty members. Business Administrative Associate 06/2018–06/2019

University of Illinois, Chicago

Technical Credibility

Provided strategic and quality assurance support, including weekly analytics review.

Administered recruiting, payroll, and benefits transactions. Compliance

Reconciled and prepared monthly budget reports to ensure overall operations were within budget and in compliance with university regulations.

Managed administrative operations for a department with a $1M budget, ensuring fiscal compliance and overseeing human resource activities.

Oral Communication

Collaborated with all regional deans for program-based learning and goal achievements.

Established and maintained relationships with clinical agencies and faculty members.

Served in Staff Advocacy Subcommittee (Chancellor’s Committee), Business Managers Certification/Training Advisory Committee, and Co-chaired the Minority Women Concerns Subcommittee (Chancellor’s Committee) National Admissions Advisor 04/2018–06/2019

CEC Employee Group, LLC: Colorado Technical University Online • Schaumburg, IL Compliance

Developed and managed action plans to achieve student population objectives and ensured financial aid eligibility according to federal regulations.

Enrolled students through the admissions process, meeting federal and state regulations and accrediting standards. Oral Communication

Assisted and enrolled students through the process and introduced school policies and procedures utilizing exceptional interpersonal and oral communication skills. Contract Administrator 05/2017–04/2018

Inside Sales Technology, DcVast, Inc. • Downers Grove, IL Technical Credibility

Oversaw contract preparation and revision, managed client database in Salesforce.com, and conducted B2B inside sales.

Ensured compliance with legal requirements, owner specifications, and government regulations using online systems.

Written Communication

Prepared monthly reports and managed the client database in Salesforce.com; Increased annuity margins by 2% on all service contracts.

Ensured compliance with legal requirements, owner specifications, and government regulations for contractors. Client Account Coordinator 09/2016–01/2017

Blue Cross and Blue Shield of Illinois, Healthcare Service Corporation, Kelly Services • Downers Grove, IL

Collaborated with cross-functional teams to coordinate project activities.

Processed insurance applications, monitored strategic trends, and maintained client requests for insurance quotes. Caseworker 05/2015–05/2016

Family Community Resource Center (FCRC), Illinois Department of Human Services • Villa Park, IL 3

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Compliance

Managed caseload and assisted clients in resolving challenges hindering work or education opportunities according to federal and governmental funding regulations.

Reported abuse, provided support to families in need, and ensured timely updated case reports. Written Communication

Wrote notes while managing cases for state public aid, medical assistance, and more.

Assisted clients in writing to resolve barriers to work or educational opportunities. Project Coordinator 01/2007–04/2013

DeVry, Inc., Registrar Services • Naperville, IL

Technical Credibility

Conducted team meetings, facilitated cross-training sessions, and provided quality assurance for online evaluation and testing services.

Planned and managed team goals, resulting in a 300% increase in revenue from an 8-week session. ADDITIONAL WORK EXPERIENCE

Academic Advisor

Student Support Services, University of Illinois, Chicago Technical Credibility

Provided degree audits utilizing a variety of technical platforms.

Collaborated with faculty and staff in college departments using various collaboration tools. Compliance

Reported abuse and ensured that case reports were kept up to date.

Provided support, guidance, and counsel to families in need. Oral Communication

Provided academic advising to students to ensure timely graduation.

Facilitated orientation/open house, convocation, recruiting, and hiring committees.

Collaborated on various chancellor’s committees including staff advocacy, business managers’ certification and training advisory committee, and co-chair of minority women concerns subcommittee. Written Communication

Written communication was also displayed while providing degree audits and academic advising via email and messaging.

Utilized written communication skills while facilitating orientations and other events. Oak Park School District and Downers Grove School District, IL 02/2016 - 05/2020 K-12 Grade School Teacher (Substitute, On call)

Serve as lead teacher for children with various special learning needs and physical disabilities Facilitate lesson plans from grades Kindergarten through 8th grade at various schools within the Oak Park and Downers Grove School Districts.

BCBG MAXAZRIA Partner shop, Aurora, IL 04/2011 - 09/2012 Macy’s Department Store, Sales Associate

Promoted BCBG MaxAzria clothing line while building relationships with new and current clientele. 4

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Success rate consist of a total sales average of 108% monthly; A minimum of two new clients captured each day. Coldwell Banker Residential Brokerage, Naperville, IL 04/2009 – 12/2011 Licensed Realtor, Independent Contractor

Coordinated real estate transactions (buy, sell, rent) for clients which included viewings, inspections, contract negotiations, and workshops.

Conducted training, workshops and held open houses. Created contracts, collected required documentation, and closely collaborated with loan officers, mortgage brokers, clients, etc

PROFESSIONAL MEMBERSHIPS

Member, United States Distance Learning Association 01/2020–present TECHNOLOGIES

Budgeting Tools: Workday and Banner (ERPs), Travel and Expense Management (TEM) Business Intelligence: SAP Business Objects

Database management: Grants Management System, SharePoint, Salesforce HR Systems: PeopleSoft, Kronos, FrontEnd, HireTouch, Tracker I-9, Oracle Internet and Web Applications: Zoom, WebEx, Skype

Learning Management Systems: eCollege, Blackboard

Microsoft Office Suite: (Word, Excel, PPT, Project, Outlook), Visio, Front Page Social media: LinkedIn, and Facebook

Web Publishing: Adobe Acrobat, Dreamweaver, PlanStone, Photoshop PROFESSIONAL DEVELOPMENT

University of Illinois, Chicago

(Budget/HR): Banner (ERP), Mobius, HR Front End, Hire Touch, TEM 06/2018 Business Process Improvement: Data Metrics; Facilitation; Leadership 07/2018 Journal Voucher Processing 08/2018

Effort Reporting; Property Accounting 09/2018

Essentials of Leadership & Managing Up 10/2018

Introduction to Banner and Finance; Grants & Contract Administration 11/2018 Journal Vouchers; Retrieving General Ledger Reports 12/2018 myProposals (online proposal submissions) 01/2019

Performance Management & Compensation 02/2019

Thriving When Work Pressure is High 03/2019

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