P.O BOX ****-*****

Telephone: +254-***-***-*** /+254-***-***-***

Nakuru-Kenya

E-Mail: ad4zz5@r.postjobfree.com

MICHAEL M MAINA – RESUME

PERSONAL PROFILE

-An insightful, creative and supportive team player with initiative, good judgment with self-drive to consistently deliver exceptional performance in demanding and dynamic environment.

-Highly numerate with excellent planning, organizational and problem-solving skills combined with good communication and interpersonal skills cutting across sales and lending, customer service business administration, risk and relationship management acquired in during my working experience.

EXPERIENCE

Relationship Manager- Puritesh Logistic Enterprise May 2016 to Date

Key duties:-

-Managing all customers in corporate & SME relationships and provide the business with feedback for implementation of world class service.

-Identifying, evaluating structures and documents of credit transactions to ensure maximum profitability with reasonable risk.

-Acquiring new clients with proactive strategic planning to maintain and grow wallet share.

-Relationship Strategy- Sets and executes a client relationship strategy that defines which issues to focus on, which opportunities to pursue, and which individuals to invest in

-To listen, to input from sales and sales management and then look for ways to help the sales department achieve its goals without damaging my departments ability to manage risk and control payment delinquency to accepted levels.

-Complete customer service data for dashboard on weekly basis and provide the business with feedback.

-Monitoring the customer feedback and discussing the way forward with the business.

Senior Relationship Officer Imperial Bank Ltd - Nakuru Jan 2013 to 2016

-Relationship Strategy- Sets and executes a client relationship strategy that defines which issues to focus on, which opportunities to pursue, and which individuals to invest in.

-Commercial management and Quality control- Successfully undertakes contract negotiations, ensures financial success, and monitors quality.

-Personal Network Development-Building and managing a vibrant, long-term network of relationships with individuals from multiple constituencies.

-Team Leadership- Developing and leading the right team, and providing coaching and mentorship to the individuals on it.

-Thought Leadership-Being a thought leader to clients by offering strong judgment and big-picture thinking on top of well-developed industry or functional expertise.

-Deputizing the Branch Manager, Area Manager in their absence.

-Monitors and places on file all necessary reports, including early-alert report, excesses, and approval conditions implicit in this area of accountability.

-Acquiring new clients with proactive strategic planning to maintain and grow wallet share.

Credit Manager Sept 2012 to Dec 2012 Equity Bank Ltd - South Sudan

Key Duties:-

-Monitoring policies and procedures that will help the Company meet its sales and risk management goals.

-Monitoring and evaluating active accounts to reduce/prevent bad debt loses.

-Keep policies and procedures current and communicate them to my subordinates and other parties.

-To listen, to input from sales and sales management and then look for ways to help the sales department achieve its goals without damaging my departments ability to manage risk and control payment delinquency to accepted levels.

-Deputizing the Branch Manager and managing his absence.

-Control costs to operate the credit and collection functions.

-Convincing senior Management when opportunities present themselves to invest in technology that can help the credit department cut costs, accelerate the decision making process, and/or improve the quality and consistency of credit decisions being made.

-Establish and communicate departmental goals and performance results to subordinates.

-To Staff department, train its employees and delegate work to meet senior management expectations and market requirements.

-To praise subordinates in public and reprimand them in private.

-Actively support employee growth through training, performance reviews, mentoring and coaching.

-Review and accept/deny applications for bank through investigating applicant’s credit history.

-Set credit limits and arrangements for payment and manage collections for overdue accounts.

-Compiling financial reports on banks credit handling and supervising other workers.

Business Customer Advisor Aug 2007 to Jul 2012 Barclays Bank - Eldoret, Nakuru East & West

Key Duties:-

-Deputizing the Branch Manager and managing their absence.

-Building and developing customer relationships to position my Bank as a Bank of choice.

-Heading SME Banking in the South Rift Region.

-Planning and management of events/seminars and international trips for Business Club Members.

-Identifying, evaluating structures and documents of credit transactions to ensure maximum profitability with reasonable risk.

-Building and deepening of relationship with SME clients, marketing of credit and other corporate banking products and client servicing, follow up of account, monitoring performance of borrowers, tracking repayments, security creation etc, obtention of data for renewal limits.

-Monitoring credit quality within SME portfolios and take actions as appropriate.

-Achieve operational rigor excellence in all aspects of activities, processes and procedures undertaken in respect of protecting people, customers, assets while building Bank’s wallet share and portfolio value.

-Community liaison and social responsibility policy implementation.

-Responsible for providing SME customers and potential customers with essential information and advice, enabling them to achieve their business and personal objectives by offering time saving and added value solutions and services.

Main Achievements

-Rated position 1 out of 6 regions for exceeding my targets on liability (club recruitment) in year 2007 in Eldoret.

-Rated the best in the country in assets, liability, and business club growth in year 2009 thereby winning a fully paid trip to China by employer.

-Rated the best in the country for exceeding my targets on lending, liabilities and business club thereby winning a fully paid trip for one week in Masai Mara Lodge in year 2010.

-More than doubled the bank income in a very challenging logistical environment for the bank across business.

Banking Hall Executive Aug 2006 to 2007 Barclays Bank - Eldoret region

Key Duties:-

-Managing all customers in corporate & SME relationships and provide the business with feedback for implementation of world class service.

-Responsible for business growth and performance through referrals.

-Team leadership on customer service and performance management.

-Resolving queries by identifying quick kills and resolving directly with customer.

-Complete customer service data for dashboard on weekly basis and provide the business with feedback.

-Monitoring the customer feedback and discussing the way forward with the business.

-Arrange logistics for dedicated customer focus days in the region.

Main Achievements

-Became the best in customer service and retention in 2007 thereby winning an eagle award presented by the CEO in safari park Hotel in Nairobi.

-Exceeded key targets of growth and performance on the customer service front.

Clerical Officer Jan 2004 to Jul 2006 Barclays Bank Nakuru, Kenya

Key Duties:-

-Counter duties.

-Clerical duties.

Main Achievements

-Rated the best cashier in the region thereby winning an award from the Head of Retail Performance.

Sales & Marketing Administrator Jan 2003 to Dec 2003 Biop Company Ltd ICIPE, Nairobi, Kenya

Key Duties:-

-Overall business plan formulation implementation on sales and marketing.

-Team leadership, performance management and customer relationship management

-Sales and Marketing reconciliation and record management.

-Community liaison and social responsibility policy implementation.

Main Achievements

-Achieved 155% on sales and product awareness in the country.

-I was able to create good awareness for the company and its products thus able to grow the business to three branches in a year.

Professional on Job training Acquired Year 2004 Barclays bank, Nairobi Learning & Development.

Trainings Acquired:-

-Time Management

-Unlocking Sales Potential.

-Customer Complaint handling.

-Communicating Decline Feedback to customer.

-Conflict Resolution at Work.

-Organizational Skills

-Telephone/Office etiquette.

Formal Education

College: University of Nairobi Sept 1998 to Sept 2002 Nairobi, Kenya

-Graduated in Bachelor of Arts, Statistics Option.

-Attained 2nd Class Honors, Upper Division.

Interests

-Travelling

-Outdoor excursions

-Dancing

-Watching and acting comedy.

Bio-Data

-Married to one wife and blessed with three children (two boys & a girl).

-Born on April 15, 1977 in Nyeri County, Kenya.

-Christian by religion.

Referees

1.Mrs.Lucy Wangui M. Senior Nurse London, 5 Edinburgh close, Mk42 0 EN,Beford, Bedfordshire. Tel: +44-736*-******

2.Alice Wanjiru Mburu, Store Manager Finland, Leinelantie 3B, 42 Tel: +358-**-*******

3.Mr. Eric K Nderitu, General Manager, Equity Bank South Sudan, Box 349 Juba, Tel: +211-***-***-*** or +254-***-***-***

4.Mrs. Teresa W Ndegwa, Relationship Manager, MOriental Bank Kenya, Box 4490 Nakuru, Tel: +254-***-***-***.

Contact this candidate