Nicholas E. Abbott

* **** ***

Westford, Massachusetts 01886

978-***-****

ad4zyw@r.postjobfree.com

www.linkedin.com/in/neabbott/

Business Systems Analyst with over 10 years of experience working on the management, analysis, development, and implementation of business systems and processes to meet company’s standards and needs.

Professional Experience

Senior Business Systems Analyst in IT Global Operations • April 2021 to Present

Johnson Controls (JCI), Remote

Member of the IT Global Operation team, managing Salesforce (SFDC) Cloud projects, processes, and data accuracy, as well as relevant integrated systems and processes.

• Led Discovery Sessions by interacting with Stakeholders, Subject Matter Experts, Architecture, Security, Infrastructure Developers, and End users.

• Performed business analysis efforts including eliciting, analyzing, challenging, documenting, and communicating the business needs based on input and direction from Subject Matter Experts and Business Partners.

• Managed the ideation and high-level planning of IT projects using cost-effective methods, including specification of high-level business requirements, formulation of business process and technology solution options, creation and vetting of business cases, and high-level project planning (scope, schedule, & budget).

• Managed process standardization and simplification improvements to enable streamlining of the IT applications landscape.

• Managed solution designs and testing activities, assess overall quality of solution and fit with business capability needs, ensured go-live readiness of communities, and measured business results after solution stabilization.

• Developed Capital Planning documentation, including gathering estimates and surveys for project fund raising.

• Projects included, but not limited to, CRM Analytics with Tableau Dashboard creation, Power BI enhancements, SFDC Power Automate and Workflows, Workday integration into SFDC using MuleSoft, SharePoint integration

Skills

SDLC, Salesforce, CPQ, Power BI, Tableau, Azure, Snowflake, Agile Methodology, JIRA, Subject Matter Expert, Microsoft Office, Data Analysis, Process Documentation, Smartsheet, Database Management, Oracle CPQ

Senior Business Systems Analyst in Global Sales Operations • July 2017 to February 2021

RSA Security LLC (Dell/EMC), Bedford, Massachusetts

Member of the Global Sales Operation team in maintaining and enhancing Salesforce Cloud processes and data accuracy, including integrations and automated processes.

• Managed critical data processes, including integration of Salesforce Cloud with SAP and OBIEE.

• Improve and automated Salesforce processes related to account data accuracy, minimizing account duplication, and general data quality efforts.

• Implemented new business processes in supporting and automating sales assignments, allowing for new customer accounts to be assign ownership overnight to limit delays in lead responses.

• Led yearly Sales Operation planning to define, meet, and update business sales processes related to Salesforce workflows and business strategy.

• Partnered with the Commissions team and the Sales Productivity team on shared territory management and commissions processes.

• Developed and maintain reports related to sales territories, sales order assignments, and customer account intelligence.

• Managed training efforts for the global sales organization on system policy and processes.

• Oversaw user provisioning for the territory management system.

• Analyzed sales order assignment accuracy on a weekly basis for continuous improvement.

• Created Mock-ups and BPMN to illustrate system changes and business reference documents.

• Projects included, but not limited to, SFDC duplicate record prevention, Opportunity process automation, Territory Management process automation, and system management integration.

Skills

SDLC, Salesforce, Agile Methodology, JIRA, Documentation, Subject Matter Expert, Microsoft Office, SQL, Territory Management, Commission

Business Process Analyst in Business Development • October 2016 to May 2017

Contract Logix LLC, Lowell, Massachusetts

Member of the Business Development team in improving business processes and strategy.

• Performed scope analyzes and created a project timeline in Project per the purchase agreements for customer’s clarification.

• Reviewed current processes and analyzed possible gaps between transitioning customers from Sales to Sales Engineers.

• Introduced a Sales Tracking Document that tracked the history of the sale and involved Sales Engineers feedback.

• Analyzed service hours using MS Project to verify scope and other deadlines were being met financially and per customer’s expectation.

• Validated Sales Engineers understand the customer’s needs and how the sold services would address them.

• Created MS Visio workflows to visualize best practices.

Skills

SDLC, Waterfall Methodology, Documentation, Subject Matter Expert, Microsoft Office

Business Systems Analyst in Global Business Services • December 2012 to July 2016

IBM Corporation, Littleton, Massachusetts

Member of the Software Discovery and Digital Commerce Team in enhancing Salesforce, Digital Marketplace, and their Sales, Quoting, and Ordering (SQO) processes.

• Translated user concepts into comprehensive business requirements, functional requirements, and design documents, including mockups and process flows, by communicating with stakeholders and development.

• Created GAP analysis, while re-engineering key business processes, to increase operational efficiency and alignment of business objectives.

• Created wireframes based on product owner’s requirements and verified part and pricing configurations on the new eCommerce Marketplace site.

• Managed global testing teams by creating test scripts, responding to development questions, and performing regression testing.

• Assisted with new policy standards for project planning to meet the new Agile business strategy, which allowed for easier reference to backlogs and more accurate planning tracking.

• Trained analyst on a new Agile developmental dashboard, which included Prioritized Product Backlog, Sprint Backlog, and managed User Stories for current and subsequent releases.

• Provided Knowledge Transfers to end users for referencing and training on new features and products.

• Subject Matter Expert on part and pricing configurations by providing knowledge of setup and feeds to project teams, supporting large price change releases, and updating price books.

• System Owner of the Change Request Management system by communicating with project managers and development teams, by creating tickets for implementing request, and running meetings to deliver code into production.

• Managed Change Management System by verifying all testing were completed by deadlines and providing support when projects are added or changed.

Skills

SDLC, Salesforce, Agile Methodology, Waterfall Methodology, JIRA, Subject Matter Expert, Microsoft Office, SQL, SaaS

Education

University of Phoenix 2017

Coursework: Emerging Tech and Issues, SAS Business Analytics

University of Phoenix Graduated 2012

Master of Information Systems GPA: 3.75/4.0

Coursework: Database Management with SQL, Systems Analysis & Design, IS Integration, Project Management

Framingham State College Graduated 2008

Bachelor of Science in Business & Information Technology

Coursework: Business Management I & II, Business Financial Management, SQL Development, HTML/ JavaScript Programming & Website Development, Computer Science with Java

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