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Assistant Manager Customer Service

Location:
Louisville, KY
Posted:
April 14, 2024

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Resume:

Jill Kruft – Johnson

*** ******** *****

Franklin, Indiana 4613[

330-***-****

ad4zyu@r.postjobfree.com

Professional Objective:

To seek employment within a community or an organization that focuses in human relationships in a professional setting.

Education:

May 1997 Associates Degree in Community Services/Human Services

The University of Akron, Akron, Ohio

February 2023 – Current. Serve as a Career/Life Navigator

August 2022 – February 2023 Serve as Assistant Manager of Adult Day services and Community Integration

Greenwood PCCS

Greenwood, Indiana

May 2019 to October 2021 Served as a Community Integration Coordinator/Management

Boundless Community Pathways

Medina, Ohio

Primary Responsibilities

oEnhance best practices to increase opportunities for discovery and community inclusion.

oPlan and implement programming that meets outcomes in service and community opportunities.

oLead staff that can effectively facilitate community experiences.

oAssist in supervision of the direct services positions in their oversight of those served.

oCoordinate on – going community asset and resource mapping with a focus on marketing, customer service and enhancing community partnership.

oAttend client annual meetings with provider teams.

oStaff approval times for staff.

oOversee all client billing hours.

Other Responsibilities

oAssist clients with developmental disabilities in attaining the optimal level of independence.

oResponsible for staff employment, training, quality assurance, and implementation of person – centered planning for all individuals served.

oEnsure legal compliance with DODD regulations, and client Individual Service Plans (ISPs).

oPlan and implement break out room schedules.

oServe as a liaison with Support Administrators and families.

oReview incident reports.

oPassionate about building and maintaining relationships.

oProven history of meeting deadlines and reaching clearly set goals.

oProblem solver

oIdeal candidate has sales, inside sales and/or recruiting experience.

oExcellent communication and interpersonal skills

oStrong decision-making skills

February 2018 to May 2019: Served as a Community Employment Coordinator

Under supervision, provides direct client services in the areas of employment counseling, client needs, assessment, vocational evaluation, employment preparation, training, referral to community resources and support services, program eligibility, and/or job development/placement; and performs related duties as required. Creative Learning Workshop

Akron, Ohio

January 2016 to March 2017: Served as an Employment Specialist

Under supervision, provides direct client services in the areas of employment counseling, client needs, assessment, vocational evaluation, employment preparation, training, referral to community resources and support services, program eligibility, and/or job development/placement; and performs related duties as required.

The Summit Center for Autism

Amherst New York

February 2015-January 2016: Served as a Service Coordinator

Primary Responsibilities

Implemented and monitored habilitation programs and positive behavior supports for persons with developmental disabilities.

Implemented and monitored individualized habilitation plans under the supervision of a Qualified Developmental Disability Professional (QDDP).

Served as a member of a behavior resource team providing positive behavior supports.

Serve as a liaison with Support Administrators and families.

Review incident reports

Lead staff that can effectively facilitate community experiences.

Enhance best practices to increase opportunities for discovery and community inclusion.

Plan and implement programming that meets outcomes in service and community opportunities.

United Disabilities

Akron, Ohio



Contact this candidate