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Proven leader in Human Resources Information Systems

Wilkes-Barre, PA
April 14, 2024

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Houston, Texas ***** 973-***-****


A highly qualified and dedicated business analyst, with a demonstrated background in strategic planning, workflow management, process redesign, data analysis, customer service, contract negotiation, problem resolution, transactional process improvements, technical writing, and telecommunications. Proven success in working collaboratively with others to support enterprise decision-making, building effective teams to support business planning and achieve organization objectives. A leader, with comprehensive experience in resolving issues, driving successful projects, and consistently exceeding client and company expectations.



Senior Business Analyst 2022-2024

Supported priority business initiatives for HR and payroll and finance.

Gathered business and technical requirements, identified dependencies, provided agile stories, developed use cases, and assisted in QA test planning.

Worked with design architects to build process and data flows of delivered technical solutions.

Identified opportunities for innovation, built system integrations, and worked on continuous improvement efforts of delivered and existing system processes and procedures.

Collaborated with internal business process owners and development team and third-party vendors to support delivered software solutions.

Managed analysis, performed initial troubleshooting, and distributed technical issues to supporting technical teams for further management.

Demonstrated and trained users on the outcome of the delivered solution.

Maintained an SLA for incoming ServiceNow intake, determined solutions for incoming incidents, and collaborated with other technical teams to ensure a successful response to incoming incidents.


Business Intelligence Analyst 2020-2022

Provided a self-service reporting solution and quarterly reporting to senior leadership of quarterly movement and head-count and attrition trends.

Established a relationship with an HCM vendor to keep abreast of new technology.

Maintained and created new integrations with service providers to obtain updates and changes to the employee population.

Assisted the HR services team with audits by building and maintaining reports, and helping with maintenance and enhancements of an HCM solution.

Assigned security profiles to the HCM solution through role-based security, monitored workflow for role-based assignments of profiles, and assisted with troubleshooting and providing resolution with user profiles.

NJ SHARING NETWORK New Providence, New Jersey

HRIS Analyst 2018-2020

Implemented and maintained all HR modules, reporting, and system optimization to maintain value.

Led and supported technical escalations from regional HR staff, and worked with IT and other internal teams to resolve technical issues related to rollout and implementation and integrations with an HCM vendor and consultants.

Centralized reporting and ad hoc data request to provide a self-service report solution through employee self-service.

Assisted with training new hires and offering refreshers to existing employees of HCM capability and self-service solutions.

NJ SHARING NETWORK New Providence, New Jersey

HRIS Analyst 2017-2018

Maintained onboarding and performance modules in ADP Workforce, including vendor relationship, ongoing maintenance, user training, testing, system monitoring, and regular routine audits.

Established workflow processes and maintained continuous improvement modifications.

Provided end-to-end support for internal and external users.


HR Data Manager 2012-2017

Evaluated human resources information and data to provide in-depth business analytics regarding operational performance and productivity ratio.

Orchestrated special projects related to automated reporting and process improvement initiatives, and worked with operational teams to establish improved operational efficiency and effectiveness.

Established a monthly Extract, Transform, and Load (ETL) process, utilizing multiple data sources to allow access to global workforce trends and employee movement; leveraged Tableau to create dashboards to expose trends and findings.


HUDSON COMMUNITY ENTERPRISES, Jersey City, New Jersey, Business Analyst, 2010-2012. Supported achievement of company objectives through development of projects that translated customer needs into new products, services, and profits. Enforced best- practice methods and evaluated business operations to develop strategic technical solutions that contributed to and promoted company success. Captured and documented business requirements, project descriptions, and current-state and future-state business process workflows for the records management subsidiary. Consulted with the New Jersey Professional Licensing Board and SMEs to determine imaging requirement needs and conduct business requirement walk-throughs.

MARS, INCORPORATED, Mount Olive, New Jersey, HR Services, Effectiveness Project Analyst, 2008-2010. Analyzed, reviewed, and documented requirements of projects throughout the life cycle. Evaluated and monitored overall projects to provide recommendations and ensure project completion within planned scope and budget. Represented the North American Region, serving as an SAP key user, tracked upgrades and enhancement requests for the region, ensuring timely delivery. Maintained effective communication, coordinated project status meetings with key stakeholders to support individual e-HR applications, identifying status, gaps, and risks of current projects.

MARS, INCORPORATED, Mount Olive, New Jersey, Senior HRIS Systems Analyst, 2008-2009. Managed and maintained an HRIS system, utilizing technical abilities to protect, organize, and store data. Oversaw Workday configuration activities and spearheaded projects and enhancements to drive productivity and efficiency throughout organization. Served as a key liaison for the North American Region to provide support to human resources users regarding all e-HR systems.

BEAR STEARNS & CO., INCORPORATED, Whippany, New Jersey, HRIS Systems Analyst, 1999-2008.


Computer Networking / Telecommunications Certification, Chubb Institute, Jersey City, New Jersey

Computer Science Course Work, York College, Queens, New York


SQL, Microsoft Dynamics, Azure, Vizio, Microsoft Office Suite, ABAP, Tableau, Power BI

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