SAAD SALHI

**, *, ****** *********., ********** +212********* / ad4zy2@r.postjobfree.com

EDUCATION

Multidisciplinary Faculty of Taroudant Taroudant, Morocco Bachelor of Science in Agri-Food Sciences June 2017 Faculty of Sciences of Ben M'sik Casablanca, Morocco Master of Science in Biology Sciences June 2019

Faculty of Sciences and Techniques of Settat Settat, Morocco Doctor of Philosophy in Biochemistry Currently attending EXPERIENCE

Orange S.A., Mohammedia, Morocco

Outside Sales Representative October 2014 – December 2014

• Established qualified leads by researching and assessing target accounts, successfully securing 50 appointments resulting in 12 profitable contract negotiations.

• Coordinated deals with internal/external stakeholders, crafting customized solutions to optimize customer experience & drive cross-sales of supplementary.

• Generated monthly progress reports illustrating account progress & sales metrics to ensure compliance with corporate objectives and achieved 90% renewal rates from clients in the first month.

5CA Settat, Morocco

Customer Support Representative October 2021 – November 2022

• Assisted 3000+ customers with technical inquiries in a timely and respectful manner via Salesforce, achieving a 95% satisfaction rating.

• Conducted 10 shadowing sessions with new colleagues to ensure understanding of customer support operations and achieved 100% efficiency.

• Provided feedback by monitoring 80+ customer interactions, resulting in an average 10% improvement in employees’ performance.

Temper B.V. Settat,

Morocco

Customer Support Representative September 2023 – Present

• Provided exceptional customer service to a user base, addressing daily inquiries related to signing up, ID verification, administrative paperwork, and payment issues.

• Organized and streamlined the Customer Support department, contributing insights that resulted in a 20% increase in efficiency, reducing resolution times for customer issues.

• Implemented an outbound calling strategy, making 80 calls daily, resulting in a 15% increase in sign-up completion rates and contributing to a 10% overall improvement in user onboarding.

• Collaborated closely with managers, marketing, and sales teams, offering feedback that led to a 25% increase in user engagement after the implementation of recommended changes.

• Initiated and implemented customer satisfaction initiatives, resulting in a 15% improvement in overall customer satisfaction scores and a 20% increase in customer retention.

SKILLS

Zendesk, Salesforce, and Intercom

Slack, Asana, and Notion

High productivity and time management skills

English, French and Arabic (Native)

Contact this candidate