Resume September *th, **** Page * of *

Tuesday *:40 PM

Margaret Johnson Hopedale, MA 01747 ad4zxy@r.postjobfree.com 508-***-**** Dedicated, Customer /Client Service Representative, with extensive experience, skilled in order processing and customer relations, specific account(s) management. Cultivates productive client and company relationships with expert support for diverse needs. Knowledgeable, and adaptable to resolving account, product, and service problems. Ability to work independently and with a team. Work Experience

Customer Account Specialist

Tegra Medical – Franklin, MA

June 26th, 2023 – July 12th, 2023

Manager – David Ricci

* Training – Order Processing / ECI Job Boss

Administrative Customer Specialist

Randstad - Milford, MA

March 14th, 2023 - May 25th, 2023

Temporary Position - Adcole LLC, Marlborough MA

Supervisor - Dave C.

• Quote & Order Processing

• RMA (Return Material Authorization) Review, Submitting, Processing

• Outlook Emails, Lotus Software & SyteLine ERP System Customer Service Representative

HW Staffing Solutions - Sutton, MA

January 2023 to January 2023

Location - Unified2, Training Building #68, Sutton, MA Supervisor - Dan G.

• MAS500 ERP System, database overview.

• Order & Quote processing.

• Manufacturing routing.

• Unified2 Scheduler, input review and note additions. Stock Processor/Seasonal

Burlington Stores - Westborough, MA

November 2022 to December 2022

• Merchandise processing, pricing/tagging for store departments.

• Distribution of products along the rolling belt to area tables for processing.

• Moving clothing racks out to the designated store departments and placing clothes as needed. Administrative Assistant

R&R Machine Industries Inc., North Smithfield, RI

May 2022 to May 2022

• Supported Office

• Accounting, A/P Posting & A/R Processing.

• Filing - Job Orders, Customer & Vendor Documentation, Packing Slips.

• Shipping Customer Orders

Resume September 5th, 2023 Page 2 of 2

Tuesday 1:40 PM

Margaret Johnson Hopedale, MA 01747 ad4zxy@r.postjobfree.com 508-***-**** PVD Driver Seasonal

UPS - Shrewsbury, MA

October 2021 to January 2022

• Used personal vehicle, PVD.

• Coordinated meeting locations & times with various UPS truck delivery drivers.

• Transferred & Scanned packages for traceability, completed residential deliveries. Client Service Representative

Complete Staffing Solutions, Inc - Marlboro, MA

December 2020 to May 2021

Temporary Position - Cold Chain Technologies, Franklin, MA.

• Timely processing of customer purchase orders and acknowledgements.

• EDI - Electronic Data Interchange

• Schedule(s) review dashboard.

• Reviewed and responded to customer inquiries.

• Followed and created process work instructions.

Customer Service

Antron Engineering & Machine Co., Inc. - Bellingham, MA August 2005 to August 2020

• Demonstrated self-reliance by meeting and exceeding workflow requirements.

• Provided excellent communication via email or phone to customers and within internal departments.

• Management of Key Customer Accounts.

• Improved customer satisfaction by finding creative solutions to problems.

• Processed contract review of customer account requirements.

•Customer Purchase Orders / Blanket Orders.

• Vendor Purchase Orders / Blanket Orders.

• Quoting support to the Estimating Department & Independent repeat order quote updates, Bill of Materials reviews and stock availability.

• Shop Floor Scheduling (Machining & Assembly Departments).

• Return Material Authorization (RMA)

• Internal Non-Conformances (NCS).

• Reviewed Engineering Change Orders (ECOs), Work in Process (WIP), Stock Verification Levels, Handled Part Number Verifications.

• Updated routing lines / processes independently and with communication from the Est. Department.

• Contributed additional support to the office as needed. Skills

• Detail Oriented / Supply Chain

• ISO 9001 Quality Management, Government Regulations/Contract Review

• Quality Assurance Controls, Schedule On-Time Delivery Motivated Materials Planning Shipping / Receiving Understanding. Kanban Lean Manufacturing Understanding. Microsoft (Outlook, Word, Excel) Job Boss, Unipoint, Epicor, Synergy & Basic QuickBooks Accounting. Lotus Software & SyteLine ERP

• SAP ERP [Systems Applications and Products]

• EDI [Electronic Data Interchange]

• Root Cause Analysis [Fundamental Cause / Corrective Actions]

• 5S Lean Safety Principles [Sort, Set in Order, Shine, Standardize & Sustain] Education - High School Diploma, June 1983 Natick High School – Natick, MA

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