MELISSA J. CAYABYAB

Flat ***, Mouza Bint Sultab Bin Mujrin Building,

***-*** **., ** *********, Dubai, U.A.E.

Mobile #: +971-*********

E-mail ID: ad4ztt@r.postjobfree.com

SKILLS SUMMARY

** ***** *f experience in office clerical jobs and customer service across various industries such as Banking, BPO, Automotive, and Construction.

Core competencies include customer service, organization skills, problem-solving skills, critical thinking skills, communication skills, teamwork, and flexibility.

PROFESSIONAL EXPERIENCE

Secretary cum Telephone Operator: 05th March 2022 to Till Date Al Sabi Glass & Mirror LLC, Dubai, UAE

1. Organize work by reading and routing correspondence; collecting information; initiating telecommunications. 2. Prepare quotations and verify the product price. 3. Handle front office reception, including greeting guests, answering phones, handling company inquiries, and sorting and distributing mail.

4. Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. 5. Develop and maintain a filing system.

6. Maintain customer confidence and protect operations by keeping information confidential. Customer Service Executive cum Assistant Service Advisor: 12th June 2021 to 25th Feb 2022 Auto Fit Center LLC, Dubai, UAE

1. Contact potential and existing customers to inform them about a product or service using scripts. 2. Answer questions about products or the company. 3. Ask questions to understand customer requirements and close sales. 4. Monitor sales performance.

5. Market the products and services by posting it on social media. 6. Update customer details.

7. Greet customers and direct them to an available technician. 8. Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs. 9. Inform customers of changes in service or when their vehicle is ready to be picked up. 10. Assist in resolving customer complaints/disputes. 11. Operate the system of the company for the vehicles in and out records, quotations, and invoices. 12. Maintain customer confidence and protect operations by keeping information confidential. Technical Advisor I: 14th Sept 2020 to 10th Feb 2021 Concentrix CVG Philippines, Inc., Pampanga, Philippines 1. Handle customer technical cases by phone via inbound and outbound calls. 2. Help customers solve their technical issues by giving the right step-by-step procedures and proper education. 3. Maintain good business relationships with customers through effective communication and efficient problem- solving.

4. Maintain customer confidence and protect operations by keeping information confidential. Secretary cum Telephone Operator: 25th Feb 2018 to 15th Jan 2020 Al Sabi Glass & Mirror LLC, Dubai, UAE

1. Organize work by reading and routing correspondence; collecting information; initiating telecommunications. 2. Prepare quotations and verify the product price. 3. Handle front office reception, including greeting guests, answering phones, handling company inquiries, and sorting and distributing mail.

4. Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. 5. Develop and maintain a filing system.

6. Maintain customer confidence and protect operations by keeping information confidential. HR Assistant: 08th Apr 2017 to 17th Jan 2018

Noor Al Yemen Group of Companies, Dubai, UAE

1. Prepare Various Letters. (Offer Letter, Visa Renewal Letter, Increment Letter, Warning Letter, Declaration Letter, Quitclaim, Clearance, Salary Certificate, Experience Certificate, Letters for Etisalat, DU and DEWA). 2. Prepare Various Daily, Weekly and Monthly Reports. (Employees Absent Record, Biometric Late Punching and Missed Punching, New Join Employees, Cancelled Employees, Employees on Vacation, Warning Letter and Offer Letter issued, Employees with Expiring LC, Visa, and Passport). 3. Maintain Various Trackers. (Employees Master List, Safety Gear Issued, Vacation, Offer Letter, Warning Letter, Increment, Certificate, Pantry Expenses).

4. Prepare Joining Report (New Employees) and Re-Joining Report (Employees from Vacation). 5. Assist New Joining Employees. (Signing Offer Letter, Joining Report, Registration in Biometric Punching, Issuing Safety Gear).

6. Encode Employees Details in FOCUS System. (New/Renewed Employees) 7. Prepare Employee’s Individual Physical Folder for Filing of All related documents to be endorsed in PRO. 8. Maintain all Scanned Documents of Employees.

9. Prepare transmittals for all documents sent to Sites. 10. Coordinate with the Camp Boss regarding employees’ concerns. 11. Coordinate with Sites Timekeeper, taking attendance from Sites, consolidate it, then send the Daily Attendance report to all concerned persons through email.

12. Take over as receptionist when the assigned receptionist is on leave. 13. Perform other tasks as may be assigned by the Dept. Head. Remedial Management Assistant: 02nd Mar 2015 to 10th Feb 2017 PNB Savings Bank, Makati, Philippines

1. Back up Secretary of Bank’s President and Legal Dept. Head and Back up Administrative Asst. of Credit Cycle Group Head whenever assigned Secretary and Admin. Asst. is on leave. 2. Send out Memorandums to various Departments ensuring timely delivery and receipt. 3. Collate, file, and distribute the materials from various departments for presentation to the Credit Committee, Executive Committee and Board Committee.

4. Compose the Agenda of the meeting and distribute it to the concerned presenters and Committee. 5. Hold petty cash/reimbursement and other office expenditures. 6. Proofread the reports and proposals received from the Credit Dept. and bring them to the attention of the Credit Cycle Head for any errors and/or omissions.

7. Manage bank service vehicle for the Heads.

8. Accountable for purchase order and inventory of the supplies within Dept. 9. Schedule and Coordinate meetings/appointments, events, and other similar activities for the Heads. 10. Collection and follow-up loan payments from Clients. 11. Send to Clients the Statement of Acct. (SOA), Collection Notices and Demand Letters. 12. Negotiate with past due and non-performing loan borrowers for acceptable re-payment arrangements based on parameters and guidelines of the Bank.

13. Prepare restructuring proposals and recommendations of waivers for penalties subject to the Banks’ parameters and approval.

14. Coordinate with various Departments such as Billing, Collateral, Documentation, Legal, Accounting, Risk Mngt., ADMIN, IT and concerned Branches for effective handling of problematic accounts. 15. Process the Documentation requirements for the implementation of the approved restructuring proposal for past due loans and/or for foreclosure of the mortgaged property. 16. Set up and maintain office correspondences, reports, resolutions, and borrower’s credit shadow folder available for reference, efficient operation, and audit purposes. 17. Perform other tasks as maybe assigned by the Dept. Head and Group Head. Credit Investigator (In-House) and Credit Analyst: 01st Dec 2008 to 25th Feb 2015 East West Banking Corporation, Taguig, Philippines 1. Operator of Loandex Information System (LIS) to identify the Client’s Loan Status in all Commercial and Universal Bank in the Philippines. Handling of the LIS is centralized in the Bank which caters to the requests from various Departments such as Housing, Auto, Corporate, Remedial and Branches. 2. Operator of Negative File Information System (NFIS) to identify the Client’s/Borrower’s derogatory findings. 3. Monitor all NFIS and LIS requests per Division and coordinate with the Accounting Dept. for monthly billing purposes.

4. Coordinate with Various Loandex Operator of other Banks for clarification and follow-up purposes. 5. Conduct various Phone Checks. (Employment Checking/Trade Checking/Bank Checking) . 6. Prepare and Monitor Field CI’s production on a Daily, Weekly and Monthly Basis. 7. Evaluate Documentary Completeness of Salary Loan application and process the application within approved Credit Parameters of the Bank.

8. Encode all Salary Loan Applications (Released, Cancelled and Declined accounts) to the Loans Operations System.

9. Monitor all accounts daily and prepare reports on a weekly and monthly basis. 10. Perform other tasks as may be assigned by the Dept. Head. EDUCATIONAL QUALIFICATIONS

Completed Bachelor of Science in Computing Major in Computer Science from Technological University of the Philippines – Main Campus, Manila, Philippines (June 2004 – March 2008)

Completed Schooling (6+4) from Imus Public School, Cavite, Philippines (June 1994 – March 2004) COMPUTER SKILLS

Working knowledge of MS Office (MS-Word, MS-Excel, and MS-PowerPoint).

Knowledge of social media, Email, and Internet Browsing. REFERENCES

Reference Name: Allan H. Casaul

Title: FVP, Division Head

Company Name: Robinsons Bank

Street Address City, ST ZIP: Quezon City, Philippines Telephone: +639*********

Email: ad4ztt@r.postjobfree.com

Relationship: Department Head at PNB Savings Bank 2015 to 2016 Reference Name: Janet Tagaamo

Title: Alerts Investigation Officer

Company Name: EastWest Banking Corporation

Street Address City, ST ZIP: Taguig City, Philippines Telephone: +632******** loc 1830

Email: janettagaamo@gmail .com

Relationship: Department Head at EastWest Banking Corporation 2012 to 2013 Reference Name: Cecille Abear

Title: Credit Officer

Company Name: BDO Unibank, Inc.

Street Address City, ST ZIP: Mandaluyong City, Philippines Telephone: +639*********

Email: ad4ztt@r.postjobfree.com

Relationship: Work colleague at EastWest Banking Corporation 2009 to 2013 Reference Name: Eliza C. Garcia

Title: Credit Officer

Company Name: BDO Unibank, Inc.

Street Address City, ST ZIP: Mandaluyong City, Philippines Telephone: +639*********

Email: ad4ztt@r.postjobfree.com

Relationship: Work colleague at EastWest Banking Corporation 2009 to 2011

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