Chris DeLuca

Thousand Oaks, CA 805-***-****

Objective

A multifaceted Regional Operations Manager looking to fulfill a position that utilizes my extensive experience in managing the overall performance of the contractor network within the assigned territory including contractor work distribution, expected service metrics, and financial expectations.

Manage the territory team’s performance based on established goals, vital objectives and department initiatives designed to promote company and employee growth.

Summary of Qualifications

Expertise in developing budgets, business plans, analyzing gross margin reports and profit & loss statements.

Outstanding communication skills, effective in leading, training, and motivating team members to achieve cost reduction and service improvement goals.

Organized and detail oriented, with vast operational experience including distribution.

Professional Experience

2021-2023 Sales and Project Manager Quick Restore

2018-2021 Field Service Network Operations Supervisor Old Republic Home Protection

2015-2018 Regional Contractor Relations / Operations Manager First American Home Warrant

2000–2015 Field Service Manager First American Home Warranty

Skills

Negotiating

Sales

Business Analyst

MS Office Proficient

Team Building

Customer Service Satisfaction

Contractor Operations Supervision

Key Contributions

2021-2023 Owner Operator Quick Restoration- Sales and Project Management, including all facets of Daily Business Operations as a new company.

2018-2021 Old Republic Home Protection- worked to externally build our Independent Service Provider Network in targeted areas, to produce results required to ensure that high-quality service was rendered, with fair and reasonable costs.

2000- 2017 developed seven states to 44 states for First American Home Buyers Protection

2015 Promoted to Regional Manager and redesigned the entire departments job roles for recruiters, specialists, supervisors, and contract relations managers.

2014 managed the contractor pricing agreements, financial expectations, and distribution of work to deliver a $6 million dollar year over year operational cost savings.

2000-2003 Developed and implemented the contractor allocation system which distributed the work to our network of service providers based on costs and performance with company goals.

Education

Moorpark College – Business Courses

Indian Hills High School Diploma

Professional References upon request

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