Customer Service Sales Representative
Resume:
Theresa Clark
Front office coordinator
Newport Beach, CA 92663
**********@*****.***
As a retail sales Representative with extensive experience, highly motivated to leverage my professional skills. My goal is to play a pivotal role in introducing new products and services through face-to-face interactions, adeptly thinking on my feet in a fast-paced environment, aim to build long- lasting relationships and enhance interpersonal skills, thereby becoming an immediate asset to your team.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Professional
Nordstrom Rack Effy Jewelry - Costa Mesa, CA
October 2023 to January 2024
• Sales and customer service
• Fine jewelry
• provided services for designer handbags and other fine jewelry cases
• Became proficient with the Effy product.
• responded to alarms front doors
• Sales training completed
• drove sales up 60% per month
• helped in other areas of the store when needed.
• Provided excellent customer service,
• Assisted with merchandise (go backs)
• restocked shelves, straighten and cleaned out- of-place items
• area sweep at the end of shift.
• Got everything runway ready.
• Inventory control
• Customer satisfaction
Security Assistant
Executive Event Services, LLC - CA
April 2022 to October 2023
• Security professional at VIP venues
• Checked tickets
• Guest services
• Customer service
• Crowd control
• Checked bags for contraband
• Observing any suspicious activity
• Prosurfing, world renowned candidates from all over the world
• Watched for drunk and disorderly.
• Utilized my interpersonal skills
• music festivals
• Segerstrom Theater, customer service
• Work events depending on location from time to time
• Extra income
Entertainment usher/ guest services
OC Fair and Events Center - Costa Mesa, CA
July 2023 to August 2023
• Greeted and Escorted guest to their seats
• Check tickets
• Guarded stage back and front
• Different areas of the venue
• Safety precautions
• Customer service
• VIP backstage
• Meet and greet after performances
• Crowd control and directions info directly
• Ticketing, sales and services
• Seasonal position
Customer Service Representative
Circle K - Costa Mesa, CA
April 2023 to August 2023
• Customer focus building lasting relationships.
• Cashier
• Inventory/ stocked grocery and cooler items on a daily basis
• Car wash
• Lotto sales merchandise
• Coaching
• Reliable
• Detail oriented.
• Temporary position
Designers Assistant
Art et Decor - Newport Beach, CA
May 2010 to April 2022
• Designers Assistant for tapestry Imported from France.
• Maintained customer database wrote sales proposals for VIP accounts such as hotels, design studios and antique shops.
• Tapestries from the 18th century,
• building long lasting relationships new and repeat clients.
• mostly pursued clients in the LA, Hollywood, Las Vegas
• Drove sales revenue by 50% on average.
• attention to detail!
• Team player.
• administrative duties, answered phones, Brand ambassador of Art et Decor Certified Medical Assistant/X-Ray Tech/ PT Assistant ProCare work injury center - Huntington Beach, CA
April 2007 to May 2010
Hired on with Pro Care Work Injury Center as a back office certified MA / x-ray within a few months was cross trained. Scheduled and verified appointments, obtained authorizations for workers comp claims and private ins claims other duties as assigned by physician, pulled patient files for the next day, communicated attention to detail within a fast pace environment. Front Desk Agent/Concierge / reservations agent
Anaheim Plaza Hotel - Anaheim, CA
April 2006 to December 2007
• Front Desk Agent/ Reservations agent
• checked patrons in with or without reservations
• Always informing of special pricing and room Specials
• Up sell theater, dinner show
• Disneyland tickets driving sales up 55% more in revenue than last year end
• Processed payments upsell in excursions, dinner shows, Disney tickets
• very fast pace
• running cc payments
• Counted cash drawer booked throughout the night.
• Customer service
• Upon completion of Medical Assistant x-ray tech, hired on with ProCare work injury center 31/2 years of service
• built long lasting relationships
Education
Some college in Healthcare Administration
Colorado Technical University-Online bachelor's in science - Remote January 2013 to 2015
Certificate in Medical Assistant/ X Ray Technologist Modern Technology School - Fountain Valley, CA
February 2006 to May 2008
Skills
• Customer service (10+ years)
• Leadership (2 years)
• First aid (3 years)
• Security (1 year)
• Clerical Experience (10+ years)
• Leadership
• Communication skills
• Microsoft Word (10+ years)
• Microsoft Outlook
• Organizational skills
• Phone etiquette
• Typing
• Time management
• Guest services (3 years)
• Sales
• Computer skills
• Microsoft Excel (10+ years)
• Medical office experience
• Google Suite
• Front desk
• Cash register
• Upselling (6 years)
• Cash handling
• Fashion retail
• Hospitality
• POS
• Microsoft Office
• Supervising experience
• Customer support
Certifications and Licenses
CPR Certification
Certified Medical Assistant
March 2008 to Present
CCMA Certification
March 2007 to Present
Assessments
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Professionalism — Proficient
February 2024
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer service — Proficient
May 2023
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Aspca
Present
Raise money for abused and neglected dogs and cats all breeds Also promote spaying and neutering dogs and cats.
Foster mom for babies
Additional Information
2010 through 2018, Caregiver
• administered meds.
• Bath hygiene
• Meal preparation
• Dr appointments
• companionship
• changed Bedding
• Prepared meals
• Grocery shopping
• Companionship
Contact this candidate