APRIL DOOLEY

ad4zru@r.postjobfree.com 315-***-**** Syracuse, NY 13057

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Skills

• Sales trends

• Stocking and Replenishing

• Merchandising Knowledge

• Sales

• Sales expertise

• Report preparation

• Order Fulfillment

• Inbound and Outbound Calling

• Creative problem solving

• Shipping procedures understanding

• Good listening skills

• Money handling abilities

• Strategic sales knowledge

• POS systems expert

• Staff education and training

• Medical terminology knowledge

• Recordkeeping strengths

• Multi-line phone talent

• Account management

• Route dispatch

• Service standard compliance

• Professional telephone demeanor

• Warehousing functions

• Administrative support

Experience

Lysander Ice Arena Baldwinsville, NY

Bartender

10/2022 - Current

• Greeted customers and provided excellent customer service.

• Prepared alcoholic and non-alcoholic beverages according to recipe standards.

• Maintained inventory of liquor, beer, wine, and other beverage items.

• Processed payments accurately and efficiently with POS system.

• Resolved customer complaints in a professional manner. Brady Systems Syracuse, NY

Operational Analyst

03/2022 - 09/2023

• Conducted research on industry best practices to ensure compliance with corporate standards.

• Performed data analysis using various statistical tools such as Excel or SPSS.

• Gathered, organized and entered data into [Software].

• Assigned drivers to appropriate routes based on customer needs.

• Provided timely updates to customers regarding their orders or requests.

• Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff. Spectrum East Syracuse, NY

Bulk Sales & Customer Service

Representative

11/2019 - 03/2022

• Solved customer challenges by offering relevant products and services.

• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

• Provided positive first impressions to welcome existing, new and potential customers.

Citizens Bank Cicero, NY

Personal Banker

08/2017 - 06/2019

• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.

• Worked closely with management to strategize sales techniques to increase branch production and customer service.

• Processed [Number] customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.

Empire Freight Logistics Syracuse, NY

Transportation Specialist

06/2016 - 03/2017

• Coordinated schedules and communicated changes to customers.

• Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.

• Planned and oversaw [Type] transportation activities. Coca-Cola Syracuse, NY

Senior Distribution Route Specialist

11/2005 - 09/2013

• Arranged delivery or storage of goods at destinations.

• Used [Software] tracking spreadsheets to monitor information about customers, shipments and business activities.

• Scheduled pickups and deliveries to maintain smooth operations.

• Collaborated with other departments on supply and quality issues. Education and Training

Onondaga-Cortland-Madison BOCES Liverpool, NY

Medical Terminology

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