VICTORIA BERRY

*** ******* ****, ***. * Fayetteville, GA 30215 678-***-**** ad4zrq@r.postjobfree.com OBJECTIVE

Highly dedicated and focused customer-care professional seeking an opportunity in which my proven multi-tasking and keen prioritization skills may provide meaningful and valuable results to the organization and clients alike. EDUCATION

High School Diploma

Continental Academy, Pensacola, Florida

2002

• Junior Achievement Consultant, Bear Lake Elementary School, 2003-2004 (Assisted in 4 separate classes, near year-end) SKILLS & ABILITIES

Computer Science / Technology

• Operating Systems: POS Terminal & Printer Operations o Superior Skills in Aloha POS Applications

• Business Accounting & Logistics Documentation and Analysis EXPERIENCE

Server / Key Player

Dickey's BBQ, Newnan, GA

2017 - Present

• Developed positive relationships with guests, quickly establishing requests for their server of choice.

• Provided the highest level of service in accordance with standards, including responsible alcoholic beverage service.

• Performed at or above expectations for work ethic and performance to in accordance with standard operating procedures.

• Utilized excellent communication and interpersonal skills with staff and management to ensure guest satisfaction.

• Maintained full knowledge of menus, recipes, and other pertinent information.

• Conducted nightly sales audits for a full-scale restaurant with over a dozen wait staff, including all reporting requirements, verifying the highest level of accuracy.

• Consistently promoted to positions of higher responsibility throughout tenure, possessing meticulous attention to detail also performed the preparation and verification of employee payroll.

• Demonstrated outstanding leadership skills through coaching staff on tasks, while promoting morale and team building.

• Recognized as an exceptional trainer with extensive background in classroom lecture, seminar, and hands-on formats; provided training to staff and management personnel throughout all "front-of- the-house" areas.

• Selected on multiple occasions, based on superior performance, as a restaurant "Opening Team" member thereby ensuring the success of the new locations.

• Created an employee-centered workplace that demonstrates care and concern for all employees, including using personal funds to reward staff and promote morale on multiple occasions.

• Skilled in establishing and adjusting work procedures and shift schedules to meet deadlines as dictated by volume fluctuations, including special events and holidays.

• Commended for observing operations and analyzing information to make sound suggestions to improve management of restaurant.

• Recognized by management for consistently looking for opportunities to streamline and improve working efficiencies.

• Provided on-going training and professional development advice to 10 workers regarding both operational tasks and customer service, as a supervisory team member.

• Routinely provided technical assistance for minor hardware problems with point-of-sale devices.

• Successfully on-boarded several store employees every year, ensuring that adequate information and resource is provided, leading by example.

• Recognized as the expert, with complete knowledge of company policies and procedures

• Ensured that the Catering Service was provided in full compliance with the relevant Food Hygiene & Safety Legislation and in accordance with all Company Policies and Procedures.

• Selected to be the person to manage stock control, based on superior product knowledge and numerical accuracy, and providing monthly stock figures to management.

• Applauded by management for exceptional business growth through individual effort of elevating the store internal ranking 50 percentile points, including adding numerous catering relationships with corporate clients.

• Coordinated company sales promotion calendar with staffing levels and deliveries to ensure proper resource availability throughout an entire calendar year without any out-of-stocks, short-handed shifts, or budget overruns.

• Assisted with coordination and presentation of marketing materials to corporate clients for catering offerings.

• Commended for maintaining balance among multiples priorities and successfully complete projects in a timely manner.

• Demonstrated a sense of urgency and accuracy to manage customer requests and concerns that was noted by management as exemplary.

• Consistently received formal thank you's from customers for addressing customer-specific accessibility needs with courtesy and compassion.

• Recognized expert on handling all telephone communication from customers, corporate clients, and vendors.

• Conveyed professionalism and warmth in phone and in-person communication by customers consistently.

• Managed client welcoming, preparation of seating areas, and prompt re-assignment on floor coverage on several occasions in an exceptional manner, and subsequently chosen to provide staff training.

• Showed initiative by showing interest regarding the company Key Performance Indicators, how they are achieved, and how individual effort can positively impact the numbers.

• Noted as an expert by management in Work Force Management scheduling, editing, keying exceptions and approving time.

• Effectively supervised and monitored food delivery service for catering clientele over the widespread location service area.

• Assisted managers with employee discipline sessions, performance reviews, attendance logs, and developed standardized training processes.

Financial Recovery Agent

Mila Taylor Wells & Associates, Atlanta, GA

2015 - 2017

• Achieved targets / goals on multiple occasions by identifying customer needs and providing outstanding product knowledge and sales offers available.

• Communicated direct ownership and resolution of customer issues with great courtesy and professionalism.

• Quickly communicated to management when complex problems and needs are recognized to ensure prompt resolution and proper escalation of communication, thereby also leveraging the team capabilities.

• Provided consistent optimal customer experience, including handling customer's special requests identified as a role model for others.

Server

Waffle House, Fairburn, GA

2014 - 2017

• Demonstrated proven excellent operational fundamentals and customer service based on significant contributions to elevating the stores daily sales by a factor of ten.

• Performed opening and closing procedures and side-work duties according to station rotation assignment and established checklist, named Employee of the Quarter.

• Consistently performed cashiering functions by closing checks and preparing end of shift paperwork, with zero discrepancies.

• Assigned the completion of operations paperwork and bookkeeping functions due to superior detail accuracy, in accordance with company policy and IRS standards.

• Routinely asked by superiors to take on additional responsibilities due to excellent performance of assigned tasks.

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