Rachell Cruz Garcia

Receptionist

**** * ******** ****, *******, Phoenix, United States, 85032

602-***-**** ad4zr7@r.postjobfree.com

Professional Experience

Nationwide Vision March 2023 - Present

Receptionist

Metro by T-mobile March 2020 - February 2023

Sales Associate

Nationwide Vision March 2023 - Present

Optometric Technician

Education

Paradise Valley Highschool at 3950 E Bell Road

N/A in N/A August 2019 - May 2022

Key Skills

Welcomed visitors in a friendly and professional manner Answered incoming calls and provided callers with accurate information Scheduled appointments and maintained an accurate record of customer visits Performed basic office duties such as filing, photocopying, and faxing Provided administrative support for the office staff Field phone inquiries for new and existing patients, manage appointment scheduling, conduct new patient orientations, and manage electronic medical records Manage patient intake and discharge documentation, oversee billing and insurance verification, communicate with insurance companies

Build and maintain positive relationships with [colleagues and supervisors] Greet all patients and capture their [personal, medical, and insurance] information Developed and maintained relationships with customers to increase sales Processed payments and returns accurately and efficiently Maintained a high level of product knowledge

Stocked shelves and ensured display areas were attractive and organized Utilized point of sale system to complete sales transactions Assisted optometrists in providing comprehensive eye exams and vision tests Performed refractions, visual acuity tests, and other vision testing Performed comprehensive optometric exams, including refraction, ocular health screenings and other pretesting procedures

Evaluated patient history and complaints and identified red flags Entered patient data into electronic health record system Languages

Organization and Efficiency

Bilingual

Fast learner

Spanish