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Customer Service Internal Medicine

Mission Valley West, CA, 92108
April 13, 2024

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Katherine L. Kesinger


Chart Abstractor for both Palomar and Pomerado Emergency Departments. Palomar Health - 2185 Citracado Pkwy, Escondido, CA. October 2008 - June 2017

Entered hospital charges from electronic medical records on ER patient accounts; captured Trauma Dept. charges; coordinated with Patient Business Services and the Finance Dept. to implement chargemaster changes. Followed all policies and procedures, applicable laws and standards. Business Associate Coordinator for the Neo-Natal Intensive Care Unit. Rady Children’s Hospital NICU at Scripps Memorial Hospital - 9888 Genesee Ave, San Diego, CA.

April 2001 - June 2003

Admitted patients and transcribed physician orders. Primary contact for Community Level III NICU. Clinical Laboratory Customer Service Specialist.

Quest Diagnostic - 7470 Mission Valley Rd, San Diego, CA. October 1998 - April 2001

Reported stat lab values to physicians and answered inquiries regarding clinical laboratory tests in high- volume client call center.

Unit Secretary in General Clinical Research Unit.

Scripps Green Hospital - 10666 North Torrey Pines Rd, La Jolla, CA. October 1991 - October 1994

Scheduled local and international patients for research protocols and transcribed physician orders. Primary contact for unit.

Lead Receptionist in Internal Medicine Clinic for Pulmonary, Pulmonary Function Lab, Gastroenterology and Nephrology.

Kaiser Permanente - 4647 Zion Ave, San Diego, CA.

1977 - 1980 and then rehired in April 1983 - August 1988 Data entry of physician schedules. Triaged patient calls and scheduled appointments. Primary contact for nurses’ clinic check-in.


Grossmont Community College - 8800 Grossmont College Dr, El Cajon, CA. General Education. 1981 - 1983.

5568 Gala Avenue, San Diego, CA 92120

cell: 619-***-****

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