Social Media Customer Experience
Resume:
***** ****** **** ***** * Prairieville, LA ***** Joshua Scurria
225-***-**** * ad4zph@r.postjobfree.com
Profile:
Sports Administration Graduate with over 2 years of product marketing experience and a breadth of expertise in various virtual meeting and social media platforms
Highly analytical problem solver with excellent communications skills, a strong work ethic and a deep understanding of how to create a positive customer experience along with first-hand knowledge of rare diseases, especially Spinal Muscular Atrophy
Recognized leader able to work independently and within a team as well as remotely and willing to re-locate if necessary.
Educational Background/Specialized Training:
Sports Administration - Louisiana State University – Baton Rouge, LA - Completed 65 hours with 15 hours in political science.
Apple Specialized Training
oCustomer Service
oTroubleshooting Variety of Consumer Electronic Devices, including I-Pad
oGaining Expertise in Knowledge of Various Apple Devices
Computer Expertise
oMicrosoft Word, Power Point, Excel
oMac Platform
oVarious Virtual Meeting Platforms, including:
Zoom
Google Meet
Cisco Webex Meetings
Discord
oMultiple Social Media Platforms, including:
Snapchat
TikTok
Honors/Leadership/Civic/Volunteer Efforts:
Phi Sigma Theta – Selected to become member of national academic fraternity.
LSU Disability Advisory Council
oInvited to become member of newly formed council meeting monthly with LSU Director of Disability Services
oProvide recommendations on making all campus areas more accessible to individuals with disabilities.
oTranslated all LSU area restaurant menus into oral versions to create verbal accessibility for all visually challenged individuals via LSU website and mobile phones.
Close Up Program
oSpent week in Washington, DC shadowing Congressman Garret Graves, Senator Bill Cassidy and their staff while directly observing national government leaders in action.
oRecommended by high school American history teacher to participate in Close Up Program because of deep interest in American history
Cure SMA
oAttended Cure SMA annual conferences for over 10 years, interacting with various medical and pharmaceutical organization representatives while learning about newest medical advances in treatment of rare diseases.
oVolunteered at various Cure SMA fundraising events for 10+ years, registering fundraiser participants and helping set up/tear down for events
Apple Partnership Fundraisers
oRaised $4500 as an individual for Children’s Hospital fundraiser.
Joshua Scurria – p. 2
oRaised over $600 as participant in Louisiana Triathlon fundraiser with 3 fellow Apple employee team members.
Significant Work History:
Operation Intern – Greater New Orleans Sports Foundation – Metairie, LA – December 2022 – May 2023
Worked New Orleans Bowl 2022
Organized and Managed volunteers to support daily operations during sporting events such as the Crescent City Classic.
Part-time Retail Support Specialist/Sales Specialist - Apple Store – Baton Rouge, LA – 2017-20
Promoted to part-time retail support specialist during pandemic, working via phone.
oMarket products and conduct sales.
oProvide customer service.
Trained approximately 38 newly hired employees on how to successfully provide optimal customer experience and indirectly apply successful marketing strategies.
oApplying store processes and procedures
oProcessing transactions
oSelling various products
oTroubleshooting a variety of devices
References:
John-David Brumfield
Creative Pro
Apple
6401 Bluebonnet Blvd
Baton Rouge, LA 70817
ad4zph@r.postjobfree.com
Jayson Braud
Store General Manager
Warby Parker
2367 Range Avenue
Denham Springs, LA 70726
ad4zph@r.postjobfree.com
Jeff Rossi
Executive VP of Operations
Greater New Orleans Sports Foundation
320 Metairie – Hammond parkway
ad4zph@r.postjobfree.com
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