Property Management / Administrative

Professional Experience:

Shadow Canyon Apartments, Hemet, California

Leasing Consultant March 2020 - May 2021

Generate interest in the community by touring the property with prospects and answering questions about the numerous amenities, local community, and beautiful grounds.

Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home.

Assist prospects in qualifying for an apartment home by collecting appropriate information and initiating background checks.

Ensure apartments are prepared for move-in.

Perform required office activities and coordinate paperwork related to apartment home rentals. Preparing Lease Agreements and sending out general correspondence to residents.

Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.

The Jacobson Company – Newport Village Apartments, Costa Mesa, California

Leasing Consultant January 2017 – June 2019

Meet and qualify all prospective residents and obtain necessary guest card information.

Obtain accurate traffic source information and enter it correctly in the system.

Show prospective residents the models and units available for rent.

Take rental applications, accept rental deposits, and process applications for the approval procedure.

Answer telephone and Internet inquiries, providing information in response to rental questions. Make follow-up calls and e-mail responses as necessary.

Assist in the lease renewal process by performing duties assigned by the Manager or Assistant Manager.

Open and secure models and "show" apartments daily. Help maintain the rental office, models, and show apartments.

Walk the property daily to inspect rent-ready apartments and the general condition of the community.

Responsible for marketing the property under the guidance of the property manager. This includes promotions, outreach marketing, and finding ways to promote the property to generate traffic.

Assist manager with Market Survey.

A-Creative Property Management – Huntington Beach, California January 2010 – December 2017

On-Site Property Manager

Manage the daily operation of rental property.

Promptly and professionally address and resolve resident concerns and questions.

Collect rents, scheduling and supervising maintenance workers and third-party vendors.

Prepare Lease Agreements, run credit applications, and screen new tenants.

Ability to perform light maintenance repairs and keep property grounds clean.

AT&T Wireless – Cerritos, California February 2006 – September 2008

Small Business Account Executive

Maintain and build new accounts with customers, cold calling, prospecting, appointments, and developing relationships with customers.

Prepare and present proposals to customers.

Overseeing all aspects of small business operations: sales and marketing.

Proven ability to sell complex wireless solutions.

Education:

University of La Verne – BS Business Administration 1997

Los Angeles Harbor College – AA Liberal Arts 1989

Volunteer Work:

Fashion Heights Homeowner Association, La Habra, California

President of Homeowner Association August 2015 – January 2017

Served as property manager for self-managing HOA 50 units.

Handle and resolve daily property and administrative issues.

Approve online invoices and interface with insurance companies to inform homeowners of coverage.

Review and approve renewal policy for HOA.

Screen and hire a third-party vendor for property maintenance and repair.

Prepare agenda and conduct HOA meetings with homeowners.

MS Office

Outlook

Power Point

Excel

Yardi

10 by Touch

Type 55 WPM

Front Office Experience

Marketing showing rental property

Pre-leasing upcoming vacancies

Strong customer service skills

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