Armando Roque

Objective: Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization's growth. Seeking a position in a company where I can launch my career and build a valuable skill set. Los Angeles, CA 90011

ad4zow@r.postjobfree.com

+1-323-***-****

References

• Joel Perez 562-***-**** ( Mailroom, city national bank)

• Alex 213-***-**** ( cricket wireless )

• New email (ad4zow@r.postjobfree.com)

Work Experience

Mailroom Clerk

City National Bank - Los Angeles, CA

November 2023 to March 2024

• Performs Mailroom Associate duties adhering to established procedures, practices, routes and schedules using Bank vehicles.

• Follows standard mail handling instructions.

• Picks up mail from designated U.S. Post Offices and Bank branches/departments and transports to mailroom.

• Secure mail bags prior to loading into bank vehicles.

• Performs Mailroom Associate duties adhering to established procedures, practices, routes and schedules using Bank vehicles.

Follows standard mail handling instructions.

Picks up mail from designated U.S. Post Offices and Bank branches/departments and transports to mailroom.

Secure mail bags prior to loading into Bank vehicle. Picks up and deliver e-waste to the designated location. Sorts mail according to destination (branch/department, U.S. Post Office, customers) or individual and files into bins/bags for delivery based on destination and/or method of delivery (courier, U.S. Post Office, Fed Ex, etc).

Deliver outgoing mail (regular, registered and certified) including negotiable items to U.S. Post Office. Processing of BBM deposits and Client Notices / Client Statements. Reports status of Bank vehicle(s) after each use.

Inspects large hanging mail bags for proper labeling for Bank branches. Performs other duties as assigned or requested.

Received Courier Deposits and logs them in our TrackPoint system, then delivers the deposits to our Item Processing group.

Mailroom Clerk Sr (26058)

Follows standard mail handling instructions for internal/external pick up and delivery. Well trained and needs very little supervision.

Ability to make decision identify, and resolve issues. Knowledgeable of bank areas and colleagues at the bank. Have learned and maintained cost center locations. Have knowledge of other shifts functions and responsibilities. Ability to be leverage at other mailroom locations. Mailroom Attendant

Hulu - Santa Monica, CA

April 2021 to October 2023

1. Sorts and delivers incoming mail by department or employee to ensure timely distribution. 2. Sorts and delivers interdepartmental mail including notices and memoranda. 3. Picks up departmental mail.

4. Operate mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.

5. Processes and weighs outgoing mail.

6. Maintains records of receipt, mailing dates, and other required information. 7. Track down packages

8. Stocks supplies needed for the mailroom.

Produce Clerk

JONS International Marketplace - Los Angeles, CA

August 2020 to April 2021

• Experience in safe food handling in a grocery store preferred

• Basic knowledge of produce and grocery items

• Helpful and enthusiastic

• Excellent customer service and mannerism

• Friendly and approachable

• Flexible to work day, evening, morning and weekend shifts as required

• Able to stand and walk around for long periods at a time

• Able to move, lift and carry a minimum of 40lbs

• Replenish stock and goods on display shelves

• Rotate products and goods according to the company's instructions

• Greet customers with a warm smile as they walk in

• Help customers navigate their way through the store

• Create a positive and friendly environment for customers

• Assist with the customer orders by retrieving items from the relevant sections

• Remove expired products from the display

• Ensure shelves are clean and neat

Maintenance

Total Maintenance company - Los Angeles, CA

June 2016 to 2018

1. Cleaned and maintained parking lot provide clean environment. I also performed painting duties, as assigned, cleaned restrooms and picked up litter around park grounds. Dusting and polishing furniture and fixtures

2. Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks 3. Maintaining a clean and sanitary kitchen area

4. Making beds and changing linens

5. Washing windows

6. Vacuuming and cleaning carpets and rugs

7. Sweeping/vacuuming, polishing, and mopping hard floors Retail Sales Associate

Cricket Wireless - Los Angeles, CA

April 2015 to June 2017

Los Angeles, CA

April 2015 to June 2016

Answer customer telephone calls regarding existing accounts.

• Make requested policy and account changes.

• Respond to questions and concerns about service, and escalate calls appropriately.

• Consult with customers to evaluate needs.

• Helped customers with their phone issues, processed FRU exchanges, processed new activations, reacts, BYODs, port ins, add a line, upgrades, etc.

• Was given a certain quota every month in sales and accessories and achieved them all in every month.

• Provided the best customer service in which a report is given to our store manager in which every month I achieved 100% satisfaction by customers I helped.

• When in downtime we make sales lead calls to gain more traffic and support clients in their needs.

• Open/ close the store, kept the store clean, do downtime activities like pass out flyers,frequently completedMetro U trainings,Up-sale, offer new promotions to every incoming customer. offer accessoriesandbundle customers.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Determined root causes of issues and solved diverse problems to improve business operations and management.

• Received multiple positive reviews acknowledging dedication to excellent customer service.

• Maintained user account data by initiating account access and establishing in database.

• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

• Handled calls signing up new customers, retrieving customer information.

• Educated customers about billing, payment processing and support policies and procedures.

• Recorded actions taken, issues resolved and personal information to effectively manage customer accounts.

• Recommended Product or Service to customers, thoroughly explaining details.

• Provided basic technical support for clients with their Mobile company products.

• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.

• Assessed caller accounts to determine benefits, identify service needs and resolve issues.

• Assisted customers by answering questions, responding to inquiries and handling telephone requests. Education

High school or equivalent

Frida Kahlo High School

October 2016 to September 2018

Skills

• • Bilingual: Spanish and English • Refunds and exchanges • Customer assistance • Credit card processing • Written and verbal communication • Computer proficiency • Customer Complaint Resolution • Service Level Agreements • Appointment Setting • Payment collection • Time management skills • Good telephone Skills • Call Center Experience (2 years)

• Microsoft Office

• Front desk

• Customer service

• Analysis skills

• Organizational skills

• Sales

• Cash handling

• POS

• Basic math

• Communication skills

• Computer skills

• English

• Microsoft Excel

• Microsoft Word

• Typing

• Assembly

• Quality control

• Manufacturing

• Proofreading

• Office management

• Administrative experience

• Salesforce

• Negotiation

• Slack

Certifications and Licenses

Driver's License

Contact this candidate